Traditional Culture Encyclopedia - Hotel reservation - What preparations are needed to apply for a job as a hotel catering consultant?
What preparations are needed to apply for a job as a hotel catering consultant?
The guest is the face and image of the hotel, giving the first and last impression to the guests. Therefore, the guest must be warm and generous, and greet every guest with a natural smile. The job responsibilities of hotel consultants include the following aspects:\x0d\ 1. Go to work on time every day, wear uniforms, and organize personal appearance. \x0d\ 2. Participate in work arrangements for regular meetings before class or regular group meetings. \x0d\ 3. Clean the area. \x0d\ 4. Make reasonable arrangements according to the booking situation of the day and communicate well with the floor. \x0d\ 5. Understand the guests and program schedule of the day, various new plans launched by the company, and the consumption situation of the day and communicate it to the guests as soon as possible. \x0d\ 6. Assign work according to the supervisor’s pre-shift position, stand at your position and wait for guests to come. \x0d\ 7. When a guest comes, take the initiative to say hello and greet him. If he is a regular customer, he should call the guest by his last name, ask the guest whether he has a reservation, his consumption intention, and then take the guest into the room. \x0d\ 8. Open a card for the guest, register the number of people, time, and person handling it, insert the opened consumption card at the door, and hand the card head to the cashier for relevant registration. \x0d\ 9. When the guest leaves, take the initiative to press the elevator button for the guest and welcome the guest to visit next time. \x0d\ 10. When guests encounter other problems, make every effort to solve them or notify superiors in a timely manner.
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