Job responsibilities of hotel sales

Job responsibilities of hotel sales

In today's social life, there are more and more places where we can come into contact with job responsibilities. Formulating job responsibilities can effectively prevent the phenomenon of job shirking and responsibility shirking between departments or employees due to unreasonable job distribution. I believe many friends are very upset about formulating job responsibilities. The following are the job responsibilities of hotel sales that I have compiled for you, hoping to help you.

Job responsibilities of hotel sales 1

1．. Be directly responsible to the general manager, make the sales plan for the current month in time, and strive to achieve and exceed the budget target.

2. Put forward feasible suggestions for the development and increase of the turnover of the hotel, so as to maximize the profit of the hotel.

3. Learn more about the service items, contents and service hours of the hotel.

4. Have a clear understanding of the room status, room type, package products and discount regulations.

5. supervise the computer registration, sorting and archiving of management membership card information and agreement customer information.

6. Make the Daily Customer Visit Record and the Weekly Customer Visit Record and file them, and solve the customer's problems quickly, efficiently and politely.

7. Participate in solving all incidents that cause guests' dissatisfaction, and strive to make guests feel satisfied again within the scope of hotel policy.

8. Effectively manage the daily work of the reservation office, control the daily scheduled flow and control the real-time room status.

9. For the delivery of guests caused by exceeding the reservation, make timely arrangements for the pick-up and drop-off of guests, and appease and defend the guests.

1. according to the budget target of the hotel, do a good job in controlling the average daily and monthly hotel price.

11. Have a thorough understanding of the knowledge of credit and cheque cashing, know how to operate and strictly abide by it, and do a good job in collecting the receivables of the agreement company in a timely and effective manner.

12. do a good job in renewing the agreement customers and the same expiration date in time.

13. according to the requirements of the company's operation department, submit the summary of membership card information, summary of agreed customer information, weekly sales plan and weekly sales report on time, and send a copy to the general manager of the hotel.

14. Draft the training work of the department and attend all kinds of meetings and trainings in the hotel on time.

15. Maintain the hospitality service level of the hotel.

16. Abide by national policies and laws, and abide by the rules and regulations of Greentree Inn Limited. Job responsibilities of hotel sales 2

1. Be responsible for the preparation and review of the Sales Work Report of the department.

2. Be responsible for accepting complaints from subordinates to their immediate superiors and colleagues, as well as complaints from employees of other departments or outsourcing units to subordinates (except complaints against myself).

3. Be responsible for the business knowledge training and performance appraisal of subordinates.

4. Assist the immediate superior to be responsible for drafting the relevant standardized documents of the department.

5. Complete other tasks assigned by the immediate superior.

6. This responsibility shall come into effect after being approved by the General Economic Affairs Office, and shall be implemented as of the date of promulgation.

7. The right to modify and explain this responsibility belongs to the General Economic Office. Job responsibilities of hotel sales 3

1. Assist the sales manager to do all the work within the scope of responsibilities and job responsibilities, and be responsible and report to the sales manager.

2. According to the entrustment and authorization of the sales manager, directly participate in and be responsible for supervising the work in charge to ensure high quality and high efficiency.

3. When the sales manager is absent, the agent is responsible for the work of the sales department and presides over the regular meeting to ensure the smooth progress of the work.

4. Be concerned about the thoughts and living conditions of employees in the department, assist the sales manager to conduct business training and assessment for employees, and put forward opinions and suggestions on rewards and punishments, appointment and dismissal to the sales manager.

5. Assist the sales manager to consolidate and continuously expand the sales reservation network, strive for customers and create benefits.

6. Assist the sales manager to complete the monthly work plan and work report.

7. Be responsible for receiving, dispatching, registering, circulating, keeping and replying of all kinds of documents, contracts, notices, letters, business files of statements and newspapers and periodicals in this department, and timely filing.

8. Be responsible for establishing and keeping the work files of employees in this department and supplementing and changing their contents at any time.

9. Be responsible for counting the attendance of employees in this department, receiving and distributing wages, bonuses and various labor insurance articles.

1. Be responsible for keeping, registering, cataloguing and sending all contracts of this department to relevant departments.

11. Be responsible for the collection and analysis of the market information of long private rooms, understand the price and market trends of regional and city-wide properties, pay attention to the contract matters of long private rooms and report valuable information to the sales manager in time.

12. Be responsible for receiving customers in the tourism market and introducing important customers to department leaders.

13. Be responsible for the flow control of the tourism team and the coordination of the team's check-in reception, inspect and urge the subordinate employees to make contact and confirmation of the group room and catering reservation, and notify them before check-in.

14. Be responsible for receiving customers recommended by sales representatives outside the area to promote the hotel.

15. Be responsible for the confirmation of the down payment and bank guarantee of the team and overseas direct booking business to ensure that there are no errors. Job responsibilities of hotel sales 4

1. Carry out the work instructions of the sales supervisor and report to him.

2. Visit customers in the region, solicit opinions, collect information and do a good job in sales daily report, data management and file classification according to the requirements of sales visit, and report the sales daily report to the sales supervisor for review.

3. summarize and analyze the information and materials for one week every weekend, fill in the weekly activity summary and weekly activity analysis and report to the sales supervisor.

4. Make an appointment to visit customers next week every weekend and arrange the activity schedule for next week according to the main points of each stage and report it to the sales supervisor.

5. report the recent customer development to the sales supervisor and introduce important customers to the sales supervisor in time.

6. Understand the market information of annual exhibitions and conferences, and make targeted contact and promotion with local exhibition companies and organizers.

7. actively solicit the business of regular large-scale conference activities and festivals in this city every year.

8. Be responsible for collecting and analyzing local conference market information and reporting valuable information to the sales supervisor.

9. Be responsible for collecting and analyzing information about the local tourism market and reporting valuable information to the sales supervisor.

1. Establish a file of customer information in the area and report it to the department for unified management by clerks.

11. Do a good job in analyzing the market share in the region and develop the customer expense budget in time.

12. Actively develop the extra market according to the market position and market share of your hotel. ;