What are the standard terms of the telephone wake-up service?

Good morning/noon/evening, sir/madam. It's time for you to get up. What time is it in the morning/noon/evening? How's the weather? Have a nice day!

Provide high-quality hotel wake-up service for individual guests;

1: When we receive a call from a guest who needs to be woken up, we pick up the phone with our left hand and prepare an important event record sheet and pen with our right hand to record the call time, room number (usually displayed on the seat) and the guest's wake-up request.

2. After the guest has finished speaking, simply repeat the guest's room number and wake-up time for the guest to confirm. It should be noted here that when retelling the time of getting up, it is necessary to distinguish which time period. For example, a guest calls at 5 pm and asks to be woken up at 8 pm. When repeating at this time, be sure to ask whether it is 8 o'clock tonight or 8 o'clock tomorrow morning, so as not to miss the guests.

After hanging up the phone, the first thing to do is to set the alarm clock so as not to miss the time to get up. When setting the alarm clock, we can set it to 1-2 minutes in advance, so that we have enough time to call the guests.

4. Before making the wake-up call, we need to prepare what we need to inform, including the name of the guest, the wake-up time, the weather, and the time and place of breakfast if we wake up in the morning. If you can't speak fluently at once, you'd better write it down with a small note and put it next to your mobile phone for later use.

After the wake-up call is connected, first say hello to the guest and explain your department and name. Make sure the guest is awake or listening, and then repeat the prepared content to the guest. Finally, you need to ask the guests if they need a second wake-up call. If necessary, you need to record it and wake up again according to the second wake-up time of the guests.

6: Smile when you wake up the guests. Smiling is a very important etiquette. Talking with a smile is not only a polite behavior, but also can make the voice sweeter, make the listener happier, make the guests feel your enthusiasm and have a better impression on the hotel.