Summary of assistant manager's work in lobby

In 2007, the hotel was positioned as "Year of Quality and Efficiency". Over the past year, under the leadership of the central leadership and the hotel team, the hotel has focused on management, aiming at system, service, responsibility, benefit and efficiency, closely focusing on the "three major work objectives and four tasks" formulated at the beginning of the year, and all the work has been carried out in an orderly manner. The summary is as follows: 1. In terms of political study, the hotel seriously organizes employees to study the spirit of important meetings of autonomous regions and bureaus, and in accordance with the requirements of the notice on changing the work style of employees and strengthening the activity plan of efficiency construction and the notice on theoretical study of the superior party Committee, combined with the actual work of the hotel, earnestly studies the report of the 17th National Congress of the Communist Party of China, strives for development based on their own duties, and takes the full implementation of Scientific Outlook on Development and the construction of harmonious southern Xinjiang as the core. Adhere to the regular meeting time every Monday and Friday afternoon for political study and business study, keep abreast of employees' ideological trends, and do a good job of ideological guidance for employees, which has achieved remarkable results and further improved employees' ideological awareness and political quality. Second, the completion of the three major work objectives At the beginning of the year, management, service quality management and operation were listed as the three major work objectives in 2008. Over the past year, through hard work, we have made certain achievements in all aspects. (A) management objectives 1, the refined management objectives, so that all hotel managers have established a "world events, we must do the details" good management philosophy. At work, pay more attention to the nuances of management, education guidance and service; Avoid rearranging the light examination and be diligent in the brain, eyes, hands and legs; Pay attention to observation and thinking, and implement the concept of refined management in all aspects of work, with good results. 2. Effective management objectives. According to the requirements of the superior party committee, the hotel has carried out activities to change the style of staff and strengthen work efficiency. Through this activity, many work style problems such as procrastination, prevarication, weak sense of responsibility and low work efficiency have been solved, and a long-term management mechanism has been formed to change the work style of employees and improve work efficiency. All work styles are practical and serious in accordance with the system and economic laws. In the efficiency building activities, the hotel set up an activity leading group and office. In the middle and late March, all the staff were mobilized step by step through various forms throughout the hotel, and at the end of March, a big discussion activity of "changing staff style and strengthening hotel work efficiency construction" was organized. Enhance the pertinence and effectiveness of seeking truth and being pragmatic through mobilization; Further clarify the scope of functions and the long-term mechanism of various responsibilities; Standardize and strictly study requirements; It broke the mediocre concept of inaction and lack of progress, and improved the enthusiasm and initiative of hotel employees. In May, combined with the actual work of the unit, the hotel took the form of opening the door and self-inspection, combining unit investigation with individual investigation, holding a forum, issuing consultation forms, etc., and carefully investigated the problems existing in the units and individuals. The problems found are practical and effective. In view of the problems found, analyze the reasons and study the direction of rectification. Since July, the organization has concentrated on rectification and achieved remarkable results. In addition, combined with the development of efficiency building activities, the "Red May" staff training and technical competition activities were well done, which greatly improved the service quality and service level. 3. Cost management objectives. Since the beginning of this year, hotels have strictly controlled costs, saving energy and increasing efficiency. First, financial accounting management has been strengthened. Each business department accounts for revenue and expenditure on a monthly basis, analyzes the operating income and cost control, and takes countermeasures in time when problems are found. The finance department strengthened the audit of daily income and avoided the loopholes of cashier. Timely collection of all kinds of accounts, as far as possible to avoid the occurrence of flow, leakage, dormant account. Secondly, all departments do a solid job in the basic work of cost accounting and cost management, strictly control the unproductive expenditure of the hotel and reduce the management expenses of the hotel. Strictly abide by the examination and approval system in the procurement process, and the procurement department communicates with the warehouse in time to cooperate with the inventory to avoid the backlog of materials. Thirdly, in daily management, all departments pay attention to the education and guidance of employees' saving concept, which improves the saving consciousness of hotel employees and employees. 4, equipment and facilities maintenance management objectives. Based on the principle of combining maintenance and repair, repairing the old as new and repairing the new as new, all departments pay attention to the maintenance of equipment and facilities, summarize and improve incorrect operation methods that are easy to damage equipment and facilities, and try to eliminate some minor problems in the bud; Implement maintenance into the details of daily operation, and form a system and good operating habits in necessary links. 5, with brand-new ideas and ideas to do all the management work. Hotels require managers to improve their own quality, establish brand-new management concepts and ideas, and pay attention to absorbing and learning from the good experiences and methods of other hotels in order to cope with the new situation, new tasks and new market competition. With the introduction of the new labor law, the hotel has seriously revised and improved the original employee code, and will formally implement the new employee code early next year. (II) Service Quality Management Objectives Over the past year, while maintaining and carrying forward our good practices, the hotel's service work has made great efforts in the following two aspects. First, the training methods have been further improved. By adopting the mode of combining centralized training with flexible training and combining the knowledge structure of service personnel, we can identify the characteristics and weaknesses of our department and focus on standardized training of service skills such as shop discipline and rules, etiquette and courtesy, so as to promote the improvement of hotel management level and service quality. At the same time, establish and improve the regular meeting system before class, summarize the work of the previous day in time and arrange the work of the day. Second, pay attention to education, guide the majority of service personnel to establish the idea of "guests first" and serve customers with customers' needs as the main line. It is required to carefully consider the customer's consumption psychology in customer service and try to meet the reasonable requirements of customers; Change the concept of "being afraid of trouble, wasting time and effort". Strive for a breakthrough in service, make use of the reputation of guests, expand publicity, expand the image and influence of the hotel, and greatly improve the overall service quality. (3) Management by objectives is the core of all our work. The hotel firmly grasps the income of rooms and restaurants of the two main departments and strives to open up the market under the existing conditions. Through the joint efforts of all the cadres and workers in the hotel, the total income of the hotel is XX million yuan. Among them, the room income is more than XX million yuan; Catering income 1 10,000 yuan or more; Other income is more than 10 thousand. On the basis of maintaining the current price level, the housekeeping department summarizes the experience and shortcomings in management, digests and absorbs the business ideas of peers, and tries to develop new projects and methods such as long-distance alliance rooms to stabilize or improve the accommodation rate. The catering department adjusted its management team in the first half of the year. Subjectively, the new team reflected and summarized the shortcomings and defects in previous management, strengthened internal management, and strengthened the education, guidance and training of service personnel, so that the service quality was improved to a certain extent, and the cohesion and centripetal force of the team were continuously enhanced; At the same time, in order to adapt to the trend of popular consumption, restaurants have made great efforts to strive for reasonable prices, stable tastes and high-quality dishes, adopted flexible and diverse business models, identified business positioning, put forward ideas and methods, and launched special hot pot in winter, gradually improving the momentum of the vicious circle of catering. This year's moon cake production, the hotel in line with the work idea of determining production by sales, from making a work plan, establishing an organization and command system, to trying to increase marketing efforts and carry out all-staff promotion activities. On the one hand, through hard work, the hotel successfully passed the National Food industrial production license Certification (QS), made great efforts to improve production conditions, boldly launched "new products" such as crispy skin, transparent skin and sugar-free oranges, strawberries and papaya that can meet different consumer groups and tastes, and strictly controlled product quality; On the one hand, all the cadres and employees of the hotel carry forward the spirit of "not afraid of hardship and fatigue", overcome difficulties, sacrifice personal rest time to work overtime, and run promotions regardless of personal gains and losses, so that the production and sales of moon cakes in the hotel exceeded the scheduled tasks this year. 1, publicity and promotion work carried out three or four tasks. This year, the hotel continues to improve the promotion of all employees. Take the marketing department as the leader, constantly move around, communicate more, make use of various channels and limited resources, publicize and promote according to their own characteristics, and actively develop new customers. This year, the hotel increased the sales of team meetings and tried every means. Get real and reliable customer and league information in time, and adjust the marketing strategy in time with the changes of the market. The marketing department actively communicated with various business departments to understand the situation of tourists and the existing difficulties and problems, put forward ideas and methods, and promoted them in a targeted manner, which achieved good results. 2. Party building work. In the first half of the year, Nantian Party branch carried out theoretical study and party organization life closely around changing the style of workers and strengthening work efficiency construction activities. Training and educating party member should play a vanguard and exemplary role. Strengthen the management of daily education in party member and strictly organize the system; In the stage of efficiency construction, party member carried out criticism and self-criticism, and constantly improved party member's party spirit. In addition, the Party branch pays attention to cultivating the new party member. The education and management of new party member and activists joining the Party have been strengthened. In the first half of this year, my hotel branch comrades successfully passed the preparatory inspection in party member, and Party activist Pan was included in the preparatory inspection in party member. 3. Trade unions, * * Communist Youth League Work and Corporate Culture Construction Trade Union and * * Communist Youth League continue to carry out various work with "Nantian Spirit" and corporate culture construction as the main line. In particular, the successful launch of "Quality, Efficiency and Service Month" has stimulated the professionalism and cooperation of employees and created a relaxed and beneficial enterprising environment for the hotel. Hotel employees are highly mobile. In the concept of employing people, hotels, trade unions and youth organizations should continue to embody the principle of "virtue", take certain measures for key departments and positions, and try their best to create conditions to retain outstanding talents and backbones and give full play to their strengths. The cultural construction of the hotel closely revolves around the work of "advocating the best service, winning the best reputation, striving for the best benefit and shaping the best image". Trade unions and the Communist Youth League give their employees care and help in their work and life. In management, we pay attention to the consciousness of "emotional leadership and ruthless management". Through hard work, our hotel continues to maintain the honorary title of "Youth Civilization" in the autonomous region, and the assistant manager of the hotel front desk and housekeeping department was awarded the titles of "Women's Civilized Post" and "Women's Civilized Model" respectively. This year, taking the opportunity of "striving for Excellence", we organized all cadres and workers to actively carry out targeted, post-oriented and characteristic training and technical competitions, and achieved results. 4. Do a good job in safety. The hotel adheres to the policy of "safety first, prevention first" and the principle of "safety is no small matter", and does a good job in safety in all directions. Sign and gradually implement the target responsibility system for safe production. In particular, the fire safety management of restaurants, staff quarters, food hygiene, vehicle storage, rental housing and other key and weak links. Has been strengthened, so that the responsibility to the department to the people; Adhere to the safety and health inspection, timely and timely rectification of potential safety hazards; The security department has strengthened the supervision and tracking of potential safety hazards and habitual violations. Check in place, operational specifications in place, timely rectification, and effectively eliminate potential safety hazards. During the safety production month, the hotel carried out a safety education activity for all employees, and the participation rate reached 100%. Four safety briefings were published, and activities such as safety knowledge examination, fire fighting operation competition and fire evacuation drill were carried out, which greatly improved the safety awareness of cadres and workers. 5. The existing problems are mainly manifested in the following aspects: 1, theoretical study, and the contradiction between work and study still exists. We need to overcome it further, guide practice with theory, and solve new problems and situations in our work with new ideas and scientific theories. 2. There are still some imperfections in the system construction, and there is a certain gap between the pertinence and operability of some systems and reality. Therefore, the "Hotel Operation Practice" being compiled has not been completely published so far, especially the system construction of the food and beverage department, which needs to be further quantified and improved. 3. Due to historical reasons, the debt of the hotel has a certain influence on the smooth development of the hotel work. 4. The management of the food and beverage department is not ideal. Preliminary work arrangement of intransitive verbs in 2008 1. Continue to focus on the "three major work objectives" and "four tasks" formulated by the hotel, and further strengthen the hotel management centered on revenue. 2. Do a good job of increasing revenue and reducing expenditure. Strengthen publicity and promotion, and develop new economic growth points. Strengthen cost control and attach importance to the maintenance of facilities and equipment. 3. Further improve the hotel's labor management and strengthen the standardized management of employees' labor contracts, wages and social security. 4. Strengthen the innovative management of the food and beverage department and strive to develop new customers. 5. Innovate marketing methods and strengthen hotel brand effect. In a word, we will strengthen the scientific management of hotels, conscientiously sum up subjective and objective experience, overcome shortcomings, base ourselves on reality, pay attention to actual results, and make unremitting efforts to build hotel service brands and promote hotel economic development.