What are the contents of hotel training?

First, professional skills training.

(1) Brand-new management concepts and ideas have become an urgent knowledge demand for hotel employees, including managers. So this year, we are going to increase the training of professional knowledge for managers.

If conditions permit, some staff will be sent to participate in some scientific research and training of tourism management majors, so that hotel management tends to be standardized and standardized. At the same time, it also strengthens and improves the loyalty of personnel to the enterprise. Yi Jiaxian first solved the problem of employee turnover rate in the catering industry.

(2) Hotel lobby is an important window to create quality service and enhance corporate image. Lack of service skills and nonstandard operation procedures will inevitably have a vital impact on hotel management.

Therefore. This year, we will strengthen standardized service process training and continuous skill competition to strengthen the continuous improvement of personnel's various service skills. In the training of service skills, we should combine outsourcing with "in-house training" and make greater efforts to successfully complete this task in the case of business and training.

(3) According to the pre-job training assessment of the hotel years ago, the basic service theory and operation skills are generally not strong. This year will be regarded as a crucial year to improve the quality of personnel. If conditions permit, organize front-line staff and service personnel to tackle technical problems in the second half of the year.

Second, the new employee training

New employees are a new force in hotel management activities. Improve one's own quality, master job skills skillfully, and let oneself upgrade synchronously with the fast-developing hotel as soon as possible. According to the principle of "training while working", new employees are trained in a planned and step-by-step manner. Personnel manuals, safety knowledge and service skills should be regarded as basic training contents, and they should be included in one of the conditions for formal installation after passing the examination.

Third, professional multi-functional training

"Building a learning team and being intelligent workers" is the theme of hotel training in xxx years. It is the starting point of our work to cultivate a versatile and versatile compound talent. Therefore, this year we will start training from these two aspects.

(1) Send some business backbones to some professional schools and training institutions for training, learn relevant business knowledge and improve service level.

(2) Carry out follow-up training of different skills in some positions in the store, strengthen personnel flow, solve the problem of insufficient personnel in emergency, and provide necessary conditions for employees to master service skills in an all-round way, so as to become versatile and intelligent employees.