Traditional Culture Encyclopedia - Hotel reservation - The rights and responsibilities of the hotel floor supervisor are

The rights and responsibilities of the hotel floor supervisor are

Responsibilities of floor supervisor

(1) is responsible for the cleaning of guest rooms and all the work of customer service.

(2) Supervise the work of floor foreman and waiter.

(3) Control the cleanliness of guest rooms and customer service standards.

(4) Patrol the floor area of the guest room, check the VIP room and check the cleaned room.

(5) Handling complaints and emergencies of guests.

(6) Work closely with the front office to verify the differences in room conditions and provide accurate room conditions.

(7) Complete the "Floor Work Log".