How to sell guest rooms at the front desk of a hotel —— An effective way to sell guest rooms at the front desk of a hotel

Advantages and disadvantages of the hotel, location, rent standards, and daily and daily reservations.

Room allocation The staff responsible for room allocation must know and master the advantages and disadvantages of the hotel, location, rent standards and the daily and daily reservations, and make proper arrangements according to the different characteristics and grades of guests, the requirements of travel agencies and the specific conditions of hotel rooms. The following are general rules:

A. Before allocating rooms, you should carefully check the requirements of the room reservation form.

B. Priority should be given to distinguished guests and other government reception groups. For VIP guests, we should arrange luxurious rooms or rooms with good scenery outside the window, and pay attention to confidentiality, safety, hygiene and service.

C. When allocating rooms, we should consider the departure time of the original guests and the arrival time of the guests who arrived on the same day, and try to allocate the rooms of the guests who left early to the guests who arrived first.

D. arrange rooms and floors according to the level of guests. For the general individual, because they stay in the hotel for different purposes, they should also make differences when arranging rooms. For those who come to do business, they are not sensitive to rent and may arrange rooms with higher rent; Tourists are sensitive to rent and can arrange rooms with lower rent; Travel agencies or customers can bring business to the hotel and may arrange better rooms.

In short, we should distinguish between different objects and different needs and make appropriate arrangements.

E. For group guests, try to arrange rooms on the same floor with the same standards and the same scenery outside the window, and try to concentrate as much as possible.

For the elderly, the disabled and guests with children, they should generally be arranged in rooms near the elevator.

G. For newlyweds, arrange a big bed room to make them feel that the hotel service is thoughtful and cordial.

Basic knowledge of front desk staff-room management and reservation

A. room control? Arrange the rooms in advance on the first day or a few days before the scheduled guests arrive at the store, and write down the handover record, so that these rooms can not be sold to other guests, which can not only ensure the reservation of the guests' houses, but also make the rooms well controlled.

B.book a room? A room opened by a guest in a hotel, regardless of whether the guest is staying or not, should be reserved for the guest as long as the guest applies for reservation. This kind of room is called. Keep the room? Without the permission of the guest, it cannot be sold to new guests or used for other purposes. This kind of room should be regarded as an open room, but the payment method of room rate should be clear.

Guest check-in process and customer file management

Before the guests check in and arrive at the store, they should make good preparations for receiving the guests, such as complete forms and sufficient supplies, and be clear about the room situation of the day. For groups or individual guests with reservations, they should allocate rooms in advance, print out the report and submit it to the housekeeping department, and prepare materials, room keys, meal cards (if any) and room cards one by one to wait for the arrival of guests.