Receptionist job responsibilities

Collection of 15 Receptionist Job Responsibilities

In the real society, there are more and more places where you are exposed to job responsibilities. Formulating job responsibilities will help to increase the vitality of internal competition and improve work efficiency. efficiency. How should job responsibilities be appropriately formulated? The following is the job responsibilities of a receptionist that I have compiled. You are welcome to read it. I hope you will like it. < /p>

2. Receive guests, check in, check out, and collect payments;

3. Responsible for sending and receiving express mail, and accurately booking air tickets and train tickets;

4. Responsible Environmental maintenance in the front desk area to ensure the safety and normal operation of equipment (including photocopiers, air conditioners, time card machines, etc.);

5. Assist company employees with copying, faxing, etc.;

6 , Complete other tasks assigned by superiors

Qualifications:

1. Male or female, good image and temperament, age 18-26 years old, height above 162cm for females and 170cm for males Above;

2. College degree or above, Russian, hotel management, tourism management administration and other related majors are preferred;

3. Strong sense of service, proficient in using computers for office work Software;

4. Have good coordination and communication skills, sense of responsibility, lively and cheerful personality, and affinity; Receptionist job responsibilities 2

1. Handle customer check-in and check-out Account procedures, responsible for handling collection records and customer files;

2. Arrange for the collection of various fees from customers;

3. Handle customer complaints, and conduct follow-up visits to customers after the complaints are handled Work;

4. Coordinate and cooperate with the developer’s departments and property committees;

5. Responsible for formulating documents such as customer service department community announcements and related word processing;

6. Complete other tasks assigned by the leader. Receptionist Job Responsibilities 3

1. Welcome, screen, and assign sales consultants to customers in the exhibition hall; take the initiative to greet customers on time, conduct customer screening in a flexible and friendly manner, including screening information, and assign sales consultants)

< p> 2. Exhibition hall passenger flow information registration, system entry and information sending; (Accurate registration of exhibition hall passenger flow information through Excel entry and BlueSoft input; exhibition hall passenger flow information internally delivered to the marketing department, sales department, information department, etc.)

3. Exhibition hall layout and inspection; (such as: exhibition hall lighting, background music, TV, promotional video playback, electronic equipment switches, etc.)

4. Exhibition car and test drive management; (such as: Key management of exhibition cars and test drives; cleaning status inspection, mileage registration; issuance/ordering and recycling of test drive cards/orders

5. 6S management at the front desk of the exhibition hall; such as: ( 6S work at the front desk of the exhibition hall; inspecting the cleanliness of exhibition cars and 6S on the desktops in the exhibition hall)

6. Other related work arranged by the department manager such as: data collection, marketing activity assistance, report statistics, etc.; Receptionist Job Responsibilities 4

1. Answer/transfer calls in a timely and accurate manner;

2. Receive visitors and notify the visited persons promptly and accurately;

3. Responsible for cleaning the offices of senior executives;

4. Responsible for environmental maintenance in the front desk area and ensuring the safety and normal operation of equipment (including fax machines, air conditioners, time card machines, etc.);

5 , Assist company employees with copying, faxing and other tasks;

6. Receive guests of the chairman and group executives in the restaurant;

7. Responsible for the sanitation of the VIP room;

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8. Complete other tasks assigned by the superior supervisor;

9. Those with outstanding performance can be transferred to clerical positions; Receptionist job responsibilities 5

1. Try to satisfy guests as much as possible during their stay. When the hotel is full, take the initiative to contact other hotels for guests.

2. Keep the workplace clean, tidy and beautiful.

3. Make all preparations for the day's work. When guests arrive, you must stand upright, greet the guests with honorifics, and serve with a smile.

4. Carefully prepare daily reports on guest room operations and abide by all hotel and department rules and regulations.

5. Master the handling methods and preventive measures for various safety emergencies.

6. Keep records of shift handovers, hand over work to the next shift accurately and carefully, and complete other tasks assigned by superiors. Receptionist Job Responsibilities 6

1. Strictly implement work specifications and observe reception etiquette.

2. Responsible for the greeting, reception, registration, and escorting of visiting guests, and responsible for consultation matters with front desk guests.

3. Responsible for answering, leaving messages and communicating at the front desk.

4. Responsible for the purchase application or handling of the company's office equipment and office supplies, communication facilities, low-value consumables, promotional materials and gifts, and management and distribution;

5 , Responsible for the company's environmental sanitation management work, dividing the sanitation responsibility areas of each department, organizing and supervising employees to maintain environmental order;

6. Responsible for the printing and copying of various documents and forms, and at the same time doing a good job in the return of documents Category sorting, archiving and encryption work;

7. Responsible for sending and receiving company letters, express delivery, magazines, newspapers and periodicals, and doing a good job in recording, sorting and filing;

8. Assigned by leaders Other jobs. Receptionist Job Responsibilities 7

1. Implement the work instructions of the front office supervisor and be responsible and report to him.

2. Master the status of executive floor guest rooms, guest status and other relevant information.

3. Adhere to the purpose of completely satisfying guests. Responsible for the arrangement of work shifts, task assignments and work attendance on the administrative floor. Perform daily reception services in strict accordance with work specifications and requirements to provide guests with high-quality and efficient services. .

4. Welcome guests and check the rooms before they arrive at the hotel to ensure that the rooms are clean and that all facilities and equipment are in good condition and effective.

5. Communicate well with other districts and departments to work in a cooperative and coordinated manner.

6. Strengthen cost and expense control. Responsible for the use management of property equipment and materials in the administrative building. Assist the department to keep the third-level property accounts and customer property details cards to ensure that the accounts and materials are consistent. No responsible accidents occur.

7. Establish a guest history file on the executive floor and record the specific situation of each guest into the computer to understand the guest's special requirements.

8. Maintain close communication and contact with the sales department, general service desk and public relations department, and keep abreast of the situation of pre-arrival and pre-departure guests and reception service requirements.

9. Responsible for allocating rooms to pre-arriving guests, checking in for guests, settling guest accounts for departing guests, and accumulating and supplementing guest history information in a timely manner.

10. Understand the hotel’s various service items and business hours to provide guests with in-store activities, travel, shopping and other inquiry services.

11. Adhere to 24-hour customer service and do a good job in handover work for each shift.

12. Complete other work tasks conscientiously. Receptionist Job Responsibilities 8

1. Serve guests efficiently, high-quality, courteously, warmly and thoughtfully according to hotel requirements and standards.

2. Answer guest calls, check in guests, allocate rooms, help guests check out and check out, and meet other reasonable requests from guests.

3. Maintain high standards and provide quality service at all times.

4. Obey other matters arranged by the leader.

Receptionist Job Responsibilities 9

1. Be fully responsible for serving visitors and external liaison;

2. Responsible for the reception and service of guests who come to the company to visit, communicate, apply for jobs, etc. Work;

3. Responsible for arranging and preparing for external meetings, and assisting leaders in implementing various tasks determined by the meeting;

4. Responsible for company visits, exchanges, and training Waiting for guests' accommodation, round-trip ticketing and other reception work;

5. Responsible for the operation of facilities in the reception area, caring for the equipment, keeping it clean, and performing regular maintenance;

6. Responsible for acceptance Responsible for reception of visitors, sending and receiving faxes, attendance registration, answering phone calls, answering inquiries, recording, etc.;

7. Responsible for the service standards and quality of meals;

8. Responsible for logistics reception Communication and coordination between various departments as well as guidance and supervision of daily management work;

9. Responsible for other tasks temporarily assigned by the leader. Receptionist job responsibilities 10

1. Implement departmental rules and regulations and ISO operating procedures.

2. Uniforms must be worn during working hours and kept clean. Before starting work, you should tidy up your face, wear light makeup, and keep your appearance beautiful and natural.

3． Be familiar with the tenant/owner's company name, occupancy status, company contact person, contact number, etc. on each floor of the building.

4． Answer customer inquiries patiently and with a friendly attitude. Meet reasonable requests made by customers, or provide customers with opinions or suggestions for solving problems.

5． When receiving visiting customers, answer all questions and give clear instructions.

6. Assist in handling customers' newspapers, periodicals, mail, and urgent mail (registered mail, express delivery).

7. When receiving customers and making phone calls, you must use standard Mandarin or English, and speak clearly, fluently, and steadily and appropriately.

8. While on duty, you are not allowed to gossip or talk about non-work-related matters with other employees in the lobby.

9. Maintain confidentiality and do not disclose building customer information and information to unrelated persons.

10. Implement and execute various major events and VIP reception activities to ensure that the work under the jurisdiction is enthusiastic, accurate, meticulous and thoughtful.

11. Complete other tasks delivered. Receptionist job responsibilities 11

Job responsibilities:

1. Customer service reception work in high-end sales offices;

2. Responsible for the management of the water bar; < /p>

3. Assist sales representatives to show customers sand tables and model houses, etc.

Job requirements:

1. Height 166cm or above, good image and temperament;

2. Enthusiastic and cheerful personality, easy to communicate; Receptionist job responsibilities 12 < /p>

(1) Responsible for comprehensively implementing the core process of after-sales service appointment work, and initially determining maintenance items, time, spare parts, etc. with users.

(2) Responsible for receiving users, performing fault diagnosis on users’ vehicles, preliminary appraisal of claims, reaching agreements with users, etc.

(3) Responsible for providing users with repair, maintenance, vehicle usage consultation, and reminder services.

(4) Responsible for balancing workshop production and scheduling production.

(5) Responsible for conveying the user’s ideas to maintenance technicians, describing vehicle faults, and assigning maintenance tasks.

(6) Comprehensive inspection of the vehicle (including appearance), and test run if necessary.

(7) Responsible for the interpretation of vehicle delivery, maintenance items and invoices.

(8) Responsible for establishing and improving user files, and updating them in a timely manner.

(9) Maintain contact with users and understand their needs.

(10) Responsible for filling out and interpreting task authorization letters and settlement forms.

(11) Responsible for communicating with claims salesmen, workshop supervisors and maintenance workers, and assisting in claim appraisal and insurance claims settlement.

Receptionist Job Responsibilities 13

Job Responsibilities:

1. According to the store manager’s arrangements, carefully clean tables and chairs, restaurant sanitation, lay the restaurant table, prepare various supplies, and ensure normal business operations Use;

2. Good appearance, good conduct, able to endure hardships and stand hard work.

3. Use polite language to communicate with customers and promote sales;

4. Take daily inventory, keep the store clean, and pay attention to product hygiene and expiration dates;

5. Feedback customer opinions to the store manager in a timely manner;

Job description

2. Fresh graduates are preferred, height above 160cm, good image and temperament, quick response and expressiveness Strong ability, strong communication skills and interpersonal skills, and affinity

3. Familiar with standard business etiquette, have certain store management skills in the service industry, be proactive, organized and responsible.

4. Have a team spirit and be good at challenges;

5. Open up new markets, develop new customers, and increase product sales scope;

6. Responsible for the jurisdiction Collection of market information and analysis of competitors;

7. Responsible for sales in the exhibition hall and completing sales tasks;

8. Manage and maintain customer relationships and long-term strategic cooperation plans between customers. Receptionist Job Responsibilities 14

Job Responsibilities:

1. Answer/transfer calls promptly and accurately, record messages and forward them in a timely manner if necessary;

2 , receive visitors and promptly and accurately notify the visited persons;

3. Send and receive company emails, newspapers, faxes and items, and do a good job in registration management and forwarding;

4. Responsible for sending and receiving express mail, and accurately booking air tickets and train tickets;

5. Responsible for environmental maintenance in the front desk area, ensuring the safety and normal operation of equipment (including photocopiers, air conditioners, time card machines, etc.);

< p> 6. Assist company employees with copying, faxing and other tasks;

7. Complete other tasks assigned by superiors

Qualifications:

1. Female , good image, good temperament, age 18-24 years old, height 1.65 or above;

2. College degree or above, 1 year of relevant work experience, secretarial, administrative management and other related majors are preferred;

3. Strong sense of service and proficiency in using computer office software; Receptionist Job Responsibilities 15

1. Carry out the work of a business receptionist under the leadership of the manager of the Business General Department, and report to the receptionist in accordance with regulations The manager reports on his/her job.

2. Responsible for completing the work content specified by the company's business reception and meeting the work requirements.

3. Responsible for the preparation work for business reception. Before going to work, you must prepare necessary work sheets, price lists, service project introductions and other working documents.

4. Receive customers in a polite and warm manner.

5. Responsible for receiving vehicles sent for repair, listening to and recording customers’ business demands, carefully filling in the repair request form or estimate form. When filling out the quotation form, carefully fill in the construction period, labor price, maintenance items and customer’s special requirements. .

6. Responsible for diagnosing simple technical problems or judging technical problems of the vehicle condition during the pick-up process; when encountering more complex problems, immediately notify the workshop manager or production technicians to come to the scene to help diagnose, without delay or let The customer has been waiting for a long time. After the technical diagnosis is completed, the technical diagnosis certificate or repair construction order should be filled in immediately and submitted to the customer for review.

7. When receiving a vehicle for repair, carefully inspect the appearance of the vehicle for repair, check and register the instrument fuel gauge (volume) and odometer (number of trips), and inform the customer of the situation face to face. The customer's opinion must be sought for the on-board goods port, and the goods may be left to the customer's own custody or managed by us. Before hosting, you must register one by one and submit the list of items to be kept to the customer for verification.

8. When customers need to leave the factory after delivering the vehicle or inspecting the vehicle, they must see them off politely.

9. Responsible for handing over repair orders and repair orders to the workshop manager or dispatcher, and is responsible for handling the handover procedures. If the customer has special requirements, the workshop manager or dispatcher should be informed. When the workshop manager is busy, assist the workshop manager in allocating work reasonably.

10. After sending the car to the workshop for repair, you must be responsible for tracking and inquiring about the progress of the work in a timely manner, notifying the customer to pick up the car on time according to the factory's regulations, or explaining the reason for the delay and apologizing. When additional repairs occur during the maintenance process, you are responsible for contacting the customer immediately. After obtaining the customer's opinion, immediately report it to the workshop manager or dispatcher, and handle the production operation according to the customer's opinion.

11. Responsible for receiving the completed vehicle from the workshop manager or dispatcher, and responsible for inspecting the appearance and interior parts of the vehicle when receiving the vehicle. For vehicles with technical problems, they are responsible for reporting to the workshop manager on the spot Or the dispatcher inquires, negotiates, and has the responsibility to refuse to accept vehicles with technical quality problems.

12. Responsible for notifying customers to pick up the car at the specified time. (Generally, if the construction period is within one day, notice should be given 1 hour in advance; if the construction period is more than two days, notice should be given half a day or 1 day in advance).

13. When delivering the completed vehicle to the customer, be responsible for notifying and assisting the customer in completing the financial settlement procedures. During the handover process, the customer's settlement voucher should be checked first, and then the customer should be guided to conduct a comprehensive inspection of the vehicle's appearance. If items are kept in the car, they must be returned to the customer along with the car, and the guest room owner must sign the storage form to indicate that the items have been recovered.

14. If the customer has any opinions, complaints or questions when receiving the vehicle, he should first listen carefully and humbly, then apologize to the customer, and at the same time, give a polite and patient explanation.

15. When customers drive away from the factory, they should say goodbye politely and send them out of the factory.

16. Responsible for technical consultation, price consultation, and accessories consultation for relevant customers.

17. Responsible for introducing the company’s services and related situations to customers.

18. Responsible for customer tracking services

19. For customers who have left the factory for repairs and maintenance, the customer files must be organized and archived within two days.

20. Customers who arrive two to five days after leaving the factory should call to inquire about the customer’s vehicle usage.

21. Promptly notify customers of the next vehicle maintenance time, annual review time, regular inspection time, insurance expiration time, driver's license expiration time and other relevant information.

22. Seriously answer customers’ technical consultations on automobile use and proactively make appropriate suggestions.

23. Responsible for handling customer complaints

24. Listen carefully to complaints and propose solutions. If it is our responsibility, we should take the initiative to offer compensation and apology. If it is a major problem, we should Report to the manager of the department immediately in order to reply to the customer as soon as possible. Do not argue with the customer when handling the broadcast. You should always maintain a warm and positive service attitude.

25. Responsible for the cleaning and organization of my work area (referring to work surfaces, tables, chairs, and office supplies).

26. Responsible for completing the business tasks temporarily assigned by the manager of the department.

27. Responsible for cooperating with business statisticians to do their job well.

28. If you are unable to complete the above tasks, you will be subject to administrative sanctions and financial penalties in accordance with the regulations of the factory. ;