As a hotel receptionist, what are your hidden rules that you won't tell your customers easily?

Of course, the hotel will definitely not tell you the following things.

First of all, the guests brought by the travel company and the guests booked on the website will be arranged in poor rooms. This is basically a well-known thing in the hotel industry, and some of them are individual travelers who go directly to hotels. Of course, this price is the most expensive room in all channels. You can directly specify which room or some special requirements, as long as you say it, they will meet you, so this is the difference.

You can bargain after 9 pm,

Because of the increasingly fierce competition in the domestic hotel industry, people began to pay attention to revenue management. Sometimes some rooms are still empty at the most important time in the evening. If there are no more guests staying, it means that there will be no more income this day. So if you go to the hotel at night, you can bargain with the front desk. I believe you can meet the 20% or 10% discount on the arrival price.

Sometimes the so-called windows are just for decoration.

I don't know if you have experienced this. Many customers can't feel the difference between a standard double bed and a deluxe double room. What is the difference? It may be that there are no windows, and the number of managers at different price points is different. Once Bian Xiao lived in a standard room, which said there were windows. Then I found that it was midnight and the windows were still on. When I opened the window, I saw that it was a fake window with lights inside.

Other uses of the membership card.

At present, the retail prices offered by many hotels are the same as those booked on the Internet, so membership cards are a way for individual travelers to get more discounts. Many hotel chains can get their membership cards for free in the store, but some of them need to be charged. Some hotel management once said that customers will not take it to heart when they get free membership cards. If they charge, they want it to be worth the money, so it will bring a certain rate of return.