What if the hotel eats flies?

Hello, if the hotel eats flies, you can complain to the health department and the Consumers Association.

Yesterday morning, reader Mr. Li called and said that at 9: 00 pm on the 26th, when he and his friends were having a midnight snack in a restaurant near home, he met something that made him very depressed: a fly was found in the porridge he ordered, and more than half of the porridge had been eaten. Depressed is depressed, but how does Xiao Li defend his rights? How to claim? Does the result of compensation satisfy him?

"I was enjoying myself when I found a fly in the porridge."

26 p.m.

/kloc-around 0: 00, Mr. Li, who lives near Daxue Road, and his friends felt hungry and went to crystal fish Wonton in Xinghua North Street for dinner. Sitting on the beautiful rattan chair in the hotel, they ordered two bowls of fish porridge and a cage of steamed dumplings, with 20 yuan money.

Xiao Li and his friends chatted while eating, and soon they ate more than half of the porridge. Suddenly, Xiao Li found a black thing in the bowl. He picked up the spoon and scooped it up It turned out to be a fly, so he immediately called the hotel waiter to come and have a look.

"The waiter saw the situation and immediately took away the porridge and said to change another bowl." Xiao Li said that two-thirds of the fish porridge had been eaten at that time, and the appearance of flies made him lose any appetite. "This restaurant says it can give a discount on food." In view of the discount offered by the hotel, Xiao Li still feels inappropriate: "Is there such a thing as a discount for eating flies?"

Next, Xiao Li and the hotel discuss how to solve the problem. At first, the two sides negotiated that the hotel would return the problematic porridge money 6 yuan to Xiao Li, but Xiao Li did not agree. Xiao Li asked the hotel "1+ 1" for compensation, and double the meal fee to 40 yuan. The hotel disagrees with this, saying that if there is a problem with the porridge, it can be compensated by "1+ 1", but there is no problem with the steamed dumplings in 8 yuan, so the steamed dumplings will not be compensated.

1 hour later, the hotel exempted Xiao Li from 20 yuan meals.

"After discussing with customers, we will give away the meal fee and send two cups of milk tea."

Yesterday afternoon, the reporter interviewed "crystal fish Wonton" in Xinghua North Street. A female manager surnamed Zhang said that this really happened in their hotel that night.

"No matter how flies appear, customers are our gods, and we will take good care of them." Manager Zhang said that after negotiation that night, they finally gave customers a free meal at the price of 20 yuan and presented two cups of milk tea at the price of 16 yuan.

Yesterday afternoon, the reporter contacted Li Xinqing, deputy director of Zhengzhou Health Supervision Institute. Director Li said that they often receive complaints from Xiao Li. "Eating flies appears before meals or during meals? Such an investigation is very difficult and difficult to find. " Director Li said that under normal circumstances, they will let the two sides negotiate to solve this matter.

They participated in the investigation, mainly to see whether the hotel's fly prevention measures were qualified. How can foreign objects such as flies appear before food is served on the table? They will confiscate foreign objects according to hygiene standards and give the hotel a fine of 3-5 times.

Subsequently, the reporter contacted Zhengzhou Consumers Association. A female staff member said that if there is something wrong with the food, consumers must keep the evidence when complaining (first, the meal invoice, and second, the food with foreign objects). As for the compensation of "1+ 1", generally speaking, the dealer still sells the products if there is fraud, so that consumers can claim compensation according to "1+ 1".