What are the characteristics of hotel service?

1, cleanliness: three aspects: First, hotel equipment and facilities must be kept clean regardless of grade; Second, utensils and supplies are placed in an orderly manner, and all kinds of products are clean and hygienic; Third, the waiters are neatly dressed.

2. Meticulous courtesy: True courtesy service comes from sincerity and initiative, which is manifested by friendly smile, sincere welcome and pleasant service. However, it is not enough to be polite, but also meticulous and thoughtful. The organic combination of the two can reflect the service quality of hotel staff and the overall level of the hotel.

3, fast and convenient: efficient service is well received by customers, fast service is reflected in every detail of the reception process, front desk check-in, check-out, baggage delivery, food delivery and so on. Keeping guests waiting is not only the main reason for complaints, but also reflects the inefficiency of the hotel.

4. Respect and trust: Hotel service is based on the good professional ethics and high sense of responsibility of service personnel. Protecting guests' privacy and respecting guests' habits and personalities, appearance, skin color and region are the basic requirements of professional ethics.

Respect is based on trust. Doubt the guest as soon as the guest room items can't be found, and the guest will be impatient as soon as they have doubts, which is a disrespect for the guest and a distrust of the guest.