Hotel restaurant service personnel are not allowed.

Service personnel shall abide by post discipline and shall not be late or leave early. As the position of receiving and serving customers, service personnel may appear at any time, so service personnel should not be late or leave early.

2. It is not allowed to leave without leave.

Service personnel can't leave their posts without authorization, because they don't know the customer's situation, and the customer may ask for it at any time. If the service person in charge of the customer is not in the post at this time and no one else can replace him, no one will help the customer solve the problem in time and cause customer dissatisfaction.

3. Do nothing else.

As a service person, you can't do anything unrelated to your work during working hours. Do what you should do at work, even if you have finished what you are doing, you should make plans and arrangements for the next thing and be on standby at any time.

4. Don't talk to each other.

The service personnel are also a team, so they can't talk to each other. As a service-oriented team, we should unite with each other, and we should not discuss each other's bad words behind their backs and undermine unity.

5, are not allowed to decide without authorization

Service personnel can't decide and change the leadership intention without authorization. In case of emergency, if you can't act according to the instructions of the leaders, you should change the original service instructions after soliciting the opinions of the leaders, and you can't decide without authorization.

6, are not allowed to contradict the leadership

Accept the opinions and opinions of the leaders with an open mind, and don't contradict the leaders face to face. If service personnel want to serve customers well, they must first serve their leaders and obey their arrangement and management. Even if you have personal ideas, you can put them forward to the leaders in private, but you can't contradict them face to face, causing disharmony.

7. No smoking.

You can't smoke at work, smoking will affect other people's work, and some customers will be very sensitive to the smell of smoke, so keep your breath fresh and have no peculiar smell.

8, do not pull gangs.

As a member of the team, you will learn to respect every member of the team, unite and be friendly, and you can't form cliques. You are only good with some people, while others are opposite.

9. There is no backlog of official business.

As service personnel, we should not only obey the instructions, but also complete the specified things within the specified time, and we should not procrastinate. There will be different tasks in each time period, so the things at hand should be solved immediately, and there can be no backlog of work.

10, no small talk.

In the workplace, sometimes when the work progress is not so fast, colleagues will get together to chat and talk. These behaviors seriously reduce work efficiency.