Is it a hidden rule to bundle online air tickets?

When booking a plane ticket online, you may be confused: you obviously value the ticket price before buying it, but when it can be settled, there will always be some inexplicable insurance premiums and packages on the list, and the settlement amount on the payment page is often much higher than the original ticket amount. In these orders, in addition to the necessary airport infrastructure costs, there are many hidden "value-added service costs".

On August 20th, Southern Reporter took the flight from Shanghai to Guangzhou on the afternoon of June 65438+1 October1as an example, and conducted a ticket purchase test on the 15 ticketing platform. It is found that most platforms still have the phenomenon of "bundling and tying".

After selecting the flight and filling in the personal information, 1 1 platform checked 1-2 aviation accident insurance types by default when entering the payment page. In addition, there are many self-operated "private goods" on platforms such as hotel vouchers, airport pick-up vouchers, VIP rooms and baggage vouchers that are bundled by default. Once the customer directly submits the order, in addition to the air ticket and airport infrastructure fee, he will also pay an additional "value-added service fee" ranging from 20- 167 yuan. Among them, Qunar.com's bundling service fee ranks first in PC and APP, and the "default" tying amount is 167 yuan.

In the above platform, there are many "unchecked" signs hidden, such as those on the flight inquiry page and hidden in the folding menu. It is this setting that makes it difficult for passengers to see all the paid items included in the order at the first time, and many passengers have been "bought" for value-added services. Du Nan reporter found that some passengers think that the aviation insurance automatically checked by the system is compulsory to be purchased by the civil aviation department.

The Civil Aviation Administration explicitly prohibits air tickets from "tying".

Articles 9 and 26 of the Law on the Protection of Consumer Rights and Interests clearly stipulate: "Consumers have the right to choose their own goods or services; When using standard terms in business activities, business operators should draw consumers' attention to the contents of consumers' vital interests such as the quantity and quality, price or cost of goods or services in a significant way. "

In fact, the Transport Department of the Civil Aviation Administration issued the Notice on Regulating Internet Air Ticket Sales as early as August 9. The notice clearly stipulates: "When selling air tickets, service products other than air tickets shall not be bundled with the default options; Additional services other than air tickets, such as VIP lounge, insurance, etc., should be set in a clear, obvious and unmistakable form for passengers to choose independently, effectively avoiding the occurrence of passengers' wrong choices. "

On August 15, Yu Biao, deputy director of the Transportation Department of the Civil Aviation Administration of China, also said at the regular press conference of the Civil Aviation Administration that "tying by enterprises is strictly prohibited. Enterprises may not sell products other than air tickets through default options. "

Although the Civil Aviation Administration has clearly notified, there is still a hidden "bundling" behavior on the current ticketing platform.

I hope the relevant departments will rectify.