Requesting a hotel lecture

Youth has no regrets

The bell of the new century has sounded, history has opened a new side, and ** Hotel is also writing a more glorious chapter with a new look .

Looking back at the hotel’s growth history, I have a lot of thoughts and excitement; facing the hotel’s future, I have firm faith and high morale. Every step of the hotel's growth is connected with us.

Maybe we were once dissatisfied with being criticized by our leaders, and we were aggrieved by being insulted by rude guests. However, if you don’t experience the wind, how can you see the rainbow? How can Shuang win the recognition and approval of guests without suffering setbacks?

When we find a phone number for the guest after many setbacks and are praised by the guest, we are extremely happy; when we are thanked by a guest who wakes up outside the hotel every day, we are very happy. So excited. The switchboard operator therefore became a friend they had never met, and they became the most loyal customers of our store.

A cordial greeting and a friendly smile all reflect our care for every guest.

Time is ruthless. The passage of time will take away our youth and beauty, and the temper of life will dull our ambition and pride. However, An will never extinguish our consistent service enthusiasm.

We learn at work, make progress while learning, surpass ourselves while making progress, and create the best image of hotel people. We praise others for their outstanding talents, and we envy others for their successful careers, but we will never look down on ourselves because of it. We are small flowers under the big tree, exuding our own unique fragrance; we are small streams forming a big river, happily singing our own songs. If you don't accumulate steps, you won't be able to reach a thousand miles; if you don't accumulate small streams, you won't be able to reach a river or sea. Isn't this also a form of reflecting the value of life?

Holidays are usually busier days for hotel work. In order to maintain the good operation of the hotel, every hotel employee works tirelessly and gives up their rest days without any complaints. Sometimes they leave their job late at night. Afterwards, they had to drag their tired bodies to other departments to work overtime; in order to receive large meetings, employees who became mothers received temporary assignments and rushed to the hotel without caring about the crying children at home, because everyone regarded themselves as It is an integral part of the hotel and treats the hotel as your warm home. We always keep in mind the hotel people's oath: I will always be an honest person; I will do my duty and do every little thing well; I will treat every colleague with love and tolerance; we will take the satisfaction of the guests as our own We will regard the prosperity of the hotel as the ideal of our life.

In order to keep up with the trend of the times and to avoid embarrassment in communicating with foreign guests, we started to learn continuously. Because we know that only by constantly enriching ourselves and improving ourselves can we fundamentally improve our cultural accomplishment. Because we are young, we have the unique vigor and vitality of young people, and we have the same ideals and pursuits.

At this moment, I don’t want to use gorgeous words to describe every hotel person. I just want to tell everyone: “This is us—the new century hotel people who are working hard in the wave of competition! ”

It’s not that you can fly everywhere just by having a pair of wings. But we are always working hard and flying towards higher goals. We will use our wings to draw the most beautiful arc under the blue sky. We will become soaring eagles, fight in the sky, and dance in the sky!

This is my choice

The spring breeze in March blows away the dust in the soul, and the loud bells knock on the door of the new century. Young hotel people, take a bath In the spring breeze, facing the morning sun, walking towards people with light steps.

Look, everyone is so excited and full of energy; every face cannot hide their dedication and desire for hotel work. However, people have never thought about how much impatience is hidden behind every smiling face, and how much sadness is contained in everyone's work.

Many people look down upon our profession and even think that we are inferior. In the eyes of those sanctimonious people, hotel work is not a serious profession.

I remember one time, a neighbor asked me where I worked. When she learned that I worked in a hotel, she said: "It's pretty good, pretty good." But that kind of smile was not a smile, The slightly contemptuous eyes hurt me deeply, and I wanted to cry without tears. At that time, I really wanted to work hard to do something, but as soon as I opened my mouth, I was confused. What should I say? Is it possible that just a few words from me can change the long-standing concepts that have been deeply ingrained in people's minds? Of course I know I can't. But I also know that since I have chosen it, I will never regret it.

For hoteliers, customer service is an order. In order to allow the guests to come and return satisfied, every employee gave up their holidays and was busy without having time to take care of their families. Because deep down, we see ourselves as hotel people first, and then as other husbands, wives, and children. Seeing the busy figures of the girls and boys walking among the guests, it is impossible not to be impressed by their professionalism.

People praise teachers, because they are engineers of the human soul, cultivating generations of useful talents; people praise soldiers, because they are the Great Wall of Steel, guarding the tranquility of the motherland; people also sing the song "Zhe Yi" Angels, because they save lives and heal the wounded, continue the patient's desire for life. And what about us? He is the most ordinary waiter. We do not have their lofty greatness, but we also have a sincere heart that loves and is willing to dedicate ourselves to our own cause.

The new round of institutional reform has made us clearly aware that hotels are changing, and people's consciousness should also change in time. The era of eating from a big pot has long gone away from us. We should jump out from the old ideas of the past and give ourselves a precise positioning.

“What to do for your position?” This is a question that every hotelier has been thinking about. Dedication is not just a simple verbal expression, but should start from me and start from small things. Based on their own work, it is the work principle of each of our employees to see the truth in every detail. We don't seek great achievements, we just seek recognition for our work in this ordinary position. I just hope that my efforts can make the hotel's future better!

Finally, I would like to quote Chairman Mao’s words to encourage everyone: Ten thousand years is too long, seize the day!

I tried my best. I’m just a student and haven’t gone to work yet. I don’t know much about your hotel so I can change it.

w△◣□WWhatever you want to learn from a hotel lecture or w, you have to do it yourself. Efforts and methods must be added to increase the amount of knowledge. This is the way to be invincible. I just bought the Xiaoyao speed reading training software, which is very good and is available on Taobao. It has increased my learning efficiency more than 10 times. Liked 1 2011-7-15 22:47:15◢