How to write the weekly summary of hotel room foreman?

XX has become history, and we will usher in a brand-new year. In order to create a good situation in 212, and to make progress in our work compared with that in XX, we should plan ahead, sum up our work experience in XX, draw lessons and promote the work in the next year. More grams of "Summary King-Zongjiewang"

XX year, our housekeeping department did some work:

One: XX year was a busy year for the housekeeping department as a whole

First of all, we did a good job in daily service management, went to the scene frequently, pointed out the problems in time and conducted training to ensure the quality of customer service, conducted a comprehensive inspection on the cleanliness of guest rooms, and ensured the cleanliness of public areas.

Secondly, in XX years, the engineering maintenance of the housekeeping department was counted and maintained at any time, and some maintenance problems were slow and left over. Therefore, in 212, it is planned to record the engineering maintenance of each area in detail in the department's engineering history file, which is convenient for follow-up and tracking the room maintenance status and filing.

2. standardize the service terms of each district and post, and improve the quality of customer service.

in order to reflect the professional quality of hotel service personnel, in the first half of the year, we made corresponding requirements for our employees, such as courtesy and gfd. After a period of time, due to various reasons, many employees were lax in this regard, and they were not strict with themselves and did not persist. This is also a pity, but good things are important, so we will increase training and supervision.

third, in order to ensure the quality of rooms, a practical skill assessment was made.

The overall effect is good, which has been obviously improved after on-site guidance. In 212, it is necessary to increase the training of practical skills.

four: increase revenue and reduce expenditure, reduce costs and increase efficiency, and start from scratch. Housekeeping department is the main revenue-generating department of our hotel, and it is also the department with the highest cost of the hotel. Based on the idea that saving is to create profits, we should start from me and start from scratch to put an end to all waste phenomena, which are mainly manifested in the following aspects: 1. The department has always asked employees to insist on recycling disposable low-value consumables for guests; 2. The waiter is required to turn off all power supplies during room making, unplug the power card after checking out, and so on; 3. Do not use running water when doing the bathroom. Day after day like this, it saves a lot of water and electricity for the hotel.

5. Insist on doing a good job in departmental evaluation and strive to create a good working atmosphere for employees.

Select an outstanding employee every month to stimulate the enthusiasm of employees and fully mobilize their initiative, consciousness and enthusiasm, thus forming a benign competitive situation that encourages the advanced and spurs the backward, and avoiding doing well and doing badly.

six: systematic training for employees will be strengthened in 212

The loss of staff in our department has led to an increase in your contribution. To improve the service quality, we must first start with new employees. In order to make new employees have higher service awareness and service skills, we need to systematically train new employees, which requires our managers at all levels to pay a lot of efforts, and this work will become a focus of our department's work next year.

constantly enrich yourself, improve your comprehensive ability, increase the training of department staff, ensure the quality of room service and hygiene, improve the overall level of rooms to a higher level, strengthen job rotation training, and cultivate all-rounders in the department to avoid staff turnover affecting the normal operation of the department.

Based on the frequent power outages in the hotel during XX years, relevant emergency plans will be established and staff training will be conducted to avoid accidents in emergencies.

Seven: own problems

1. Communication between colleagues and departments is not enough

2. The meticulous degree of various affairs is not enough

3. Training, arrangement, The inspection of the arranged things is not strong enough

We firmly believe that under the shrewd decision of the head office and hotel leaders, and in the spirit of sincere unity of the managers of all departments of the hotel, we will unite with all the staff, work together with Qi Xin, and we believe that we can do better next year. Let's unite, forge ahead, be determined to innovate, and work hard to build a well-off business hotel tomorrow! ! !