Hotel front desk manager job responsibilities

Hotel front desk managers need to fully master the basic financial knowledge of front desk cashiers and be able to handle financial issues involved in daily service links. The following are the hotel front desk manager job responsibilities that I have carefully collected and organized. I hope it will be helpful to you. If you like it, you can share it with your friends!

Hotel front desk manager job responsibilities 1

1. Responsible for the reception and management of the hotel's front office department, familiar with the functions of the front office service facilities, and in good condition.

2. Carry out relevant market plan analysis, formulate department work plans, and complete work reports.

3. Make the guest rooms reach the occupancy rate and obtain the highest guest room revenue.

4. Supervise subordinate department heads, assign work tasks, clarify job responsibilities, and adjust work deployment at any time.

5. Maintain good customer relations and be able to handle guest complaints independently and effectively.

6. Assist the hotel and higher-level leaders to handle emergencies.

Job Responsibilities of Hotel Front Desk Manager 2

1. Responsible for the operation of the hotel front desk, the security of internal and external business sites, and hotel marketing.

2. Monitor all front office service standards to ensure standards are met and guest expectations are exceeded.

3. Do a good job in the development and maintenance of agreement customers.

4. Be familiar with all emergency handling procedures.

5. Responsible for handling customer complaints, promptly correcting work errors, and reporting the results to the general manager.

Job Responsibilities of Hotel Front Desk Manager 3

1. Responsible for front desk position scheduling management;

2. Responsible for the quality of front desk service and other work;

3. Strive to ensure positive reviews and prevent negative reviews;

4. Responsible for sales work to corporate customers and ensure occupancy rates;

5. Participate in front desk duties.

Job Responsibilities of Hotel Front Desk Manager 4

1. Organize and hold pre-shift/post-shift meetings, carry out pre-shift self-examination of appearance, etiquette, dialogue and other operational exercises, and arrange daily pre-shift meetings Describe key work matters for the desk team, motivate employees, and understand the working conditions of the front desk positions in each shift.

2. Inspect various areas of the hotel, grasp the real-time situation of the hotel, arrange and coordinate guest service work in the hotel lobby, and handle various guest relationship issues in the hotel in a timely manner.

3. Pay attention to the availability of rooms, communicate with the guest room supervisor in a timely manner to obtain the latest room status, ensure the supply of available rooms at the front desk, follow up on special request reservations, and ensure the accuracy of room status so that the front desk can carry out sales work.

4. Supervise the sales work of front desk staff and make timely adjustments to sales strategies based on the actual customer flow of the day.

5. Demonstrate various customer service standard procedures on site, assist front desk staff to successfully complete reception tasks during peak hours, effectively control front desk on-site management, and supervise front desk staff to master standard operating procedures.

6. Review front-end documents and accounts, strictly control house price operations, and effectively control offsets and adjustments.

7. Pay attention to customer feelings, establish a front-end customer return visit mechanism, implement front-end customer return visit records, and effectively handle customer complaints.

Hotel front desk manager job responsibilities 5

1. Responsible for the reception and management of the hotel front office department;

2. Review all reservations, reservations, reservations Check out the room, control room flow, and ensure effective room sales;

3. Night review and supervision and inspection of various cost controls, focusing on maintaining the safety of daily revenue, reserves and assets at the front desk ;

4. Handle guest complaints about hotel services and room facilities;

Hotel front desk manager job responsibilities 6

1. Accept guests’ complaints about the hotel Respond to all complaints from various departments and safeguard the interests of the hotel;

2. Maintain the order of the lobby and the safety of guests, and always keep the lobby quiet, elegant and civilized;

3. Supervise and inspect The work status and discipline of the lobby staff;

4. Check the integrity of the facilities and equipment in the lobby area and front office to maintain the elegant style of the hotel;

5. Inspection

6. Responsible for coordinating and handling guest illnesses and other emergencies;

7. Establish and Maintain good relationships with guests;

8. Answer all inquiries from guests and provide all necessary assistance and services to guests;

Articles related to hotel front desk manager job responsibilities: < /p>

★ Responsibilities of the front desk manager

★ Responsibilities of the hotel front desk manager

★ Responsibilities of the hotel front desk

★ Job responsibilities of the hotel front desk

★ Job responsibilities of guest room front desk manager

★ Job responsibilities of hotel front desk clerk

★ Specific job content of front desk manager

★ Hotel What are the responsibilities of the front desk receptionist

★ How to write the job responsibilities of the front desk manager