How many tasks does the hotel have?

1. On behalf of the hotel, welcome V.I.P guests, handle major events and record special guests, and pay attention to related matters of guests.

Welcome and lead V. 1. Take the guest to the designated room and introduce the room facilities and hotel situation.

3. Make V. 1. P guest departure record, and implement every detail of VIP reception.

4. Decide whether to accept the guest's check and handle the guest's check-out questions and other inquiries, and handle them according to the relevant regulations and authorization of the hotel, [

5. Record and handle the work of changing locks and keys.

6. Handle the rooms with errors between the room table reported by the housekeeping department and the front desk, and lock the rooms in person.

7. Handle guest complaints. Solve problems correctly according to the guest's psychology.

8. Understand the trend of room status on the day and after. Try to participate in the reception work.

9. Check inside and outside the hotel to ensure the normal operation of various functions. Eliminate preventable unfavorable factors in time.

10. When talking with guests, you can introduce the hotel facilities appropriately.

1 1. Keep close contact with the security department and the reception desk. Get information and create an accident. [Patient] report.

12. Check the alarm room with security personnel and engineering personnel.

13. Cooperate with the personnel of the finance department to collect the accounts owed by the guests who are still staying in the hotel.

14. In case of emergency, correct instructions must be given.

15. When there is a dangerous accident without the leader's instructions, we should make a decisive decision. If necessary, evacuate tourists.

16. Arrange to send the sick or accident guests to the hospital.

17. Responsible for handling the lost and found valuables,

18. For the items that need maintenance within the Golden Hall, urge the relevant departments to maintain them in time.

19. Do a good job of fire prevention and theft prevention within the scope of this group.

20. Reflect the performance of relevant employees and the opinions of guests to the leaders.

2 1. Record the day's events and complaint handling in the duty book every day and report to the front office manager.

22. Complete other tasks assigned by the leadership.