Nine knowledge and three understandings of hotel reception

1) Know the organizer.

2) Know the nationality and identity of the guest of honor and main guests.

3) Know the time, place, number of people and dining standards of the banquet.

4) Know the types of dishes, condiments and serving order.

5) Know the standards for alcohol, drinks, and cigarettes.

6) Know the location, number and standards of working meals for staff and drivers.

7) Know the name and contact information of the person in charge of the organizer.

8) Know the settlement and payment methods.

9) Understand the guests’ preferences and taboos.

10) Understand the food culture and customs of guests.

11) Understand the special needs of guests.