What does a room attendant do?

The work of the room attendant is very tedious, hard and boring. After the guests check out, they have to change the disposable utensils in the room, change the bed covers, bed sheets, quilt covers and pillowcases, and clean the bathroom;

When guests have other needs, they have to do errands. For example, if there is no toilet paper, they have to be delivered to the guests immediately. In many cases, maintenance workers have to come in to see why the TV has no sound, why the air conditioner is not cooling, and why the bathroom lights are not working. These things are not You should call an electrician from the beginning. If you have a small problem, you will call the waiter first. If you really can't solve it, you will call an electrician.

You also need to clean the stairs, corridors and halls. When you encounter a room rush, you need to be quick and quick. Cleaning and tidying up the room;

When it comes to where it is better to work, it’s really hard to say. If you want to talk about the salary, of course it is higher than five-star, but at the same time there are many rooms and many regulations. It is more cumbersome. If there are many room attendants, it will be easier. Otherwise, it will be more tiring. It depends on the hotel's shift arrangement. After all, the regulations and shift schedules of each hotel are different; the wages of small and medium-sized hotels are lower, and the rooms are also more complicated. Few, and the regulations are relatively not that strict. It depends on how you choose!

There are also standard ones

The main tasks of room service are as follows:

1. Change into work clothes and report to the floor at 7:50, and accept the foreman's comments on clothing and appearance. Check and receive cleaning magnetic cards, consumable supplies and cleaning sheets, and attend the pre-shift meeting held by the foreman.

2. Accept the room allocation from the foreman and understand the room status.

3. Room cleaning sequence

1. VIP rooms will be cleaned as soon as possible after receiving notification or after guests leave the room;

2. Guest rooms, Guests request cleaning;

3. Go to guest rooms;

4. Vacant rooms;

4. Clean the corridors in the area by yourself;

5. Clean rooms and bathrooms one by one according to guest room cleaning procedures.

1. Follow the cleaning procedures of the guest room

A. Ring the doorbell once (ring twice), then tell the "Housekeeper" (Housekeeping) to open the door and write the time to enter the room;

B. Block 2/3 of the door with the service vehicle;

C. Turn on the air conditioner and open the thick curtains;

D. Check whether the electrical equipment is damaged (note Check the light bulbs), whether the furniture is damaged, whether there is any shortage of equipment, whether there are any items left by the guests, report any damage or left-over items to the service center in a timely manner;

E. Clean ashtrays, paper baskets and large Garbage;

F. Remove used tea sets, glasses, dirty cloths, and if there are any dishes used by guests;

I. Make a custom order , Chinese-style bed-making procedures and standards;

(1) Adjust the mattress and pay attention to flipping the mattress (up and down once a quarter) so that the mattress is evenly stressed and the mattress is consistent with the bed base.

(2) Laying the sheet

A. Turn the folded sheet face up, open the sheet with both hands, and use the buoyancy of the air to position it so that the center line of the sheet does not deviate from the center line of the mattress. The hanging parts at both ends are equal.

B. When wrapping edges and corners, pay attention to the same direction, the same angle, and tightness without exposing the corners.

(3) Put on the quilt cover

A. Lay the quilt cover flat on the bed;

B. Turn the quilt cover inside out; < /p>

C. Turn the two corners of the bedside part of the inner layer of the quilt cover inward and shake it hard to fully unfold the quilt core and make the four corners of the quilt cover full;

D. Turn the opening of the quilt cover Seal it;

E. Fold the bedside part of the quilt 25cm, making sure that the entire bed surface is flat, crisp and beautiful;

(4) Set a pillowcase

A. Put the pillow core into the pillowcase so that the four corners of the pillowcase are full and the shape is smooth;

B. Put one pillow at the bottom and another pillow at the top and lean it against the middle of the headboard. Set at a 45° angle;

(5) Check the overall effect of making the bed:

A. Wipe the dust in order starting from the door frame, from top to bottom, from the inside to the outside Wipe it in a circle (pay attention to the edges, corners and bottom).

B. Replenish the items in the room;

C. Turn on the lights and exhaust fan before entering the bathroom;

D. Flush the toilet;

E. Remove the garbage, dirty towels, and dirty cups;

F. Brush the shower room and buckets in order;

G. Scrub the walls and mirrors;< /p>

H. Wash the washbasin;

I. Replenish bathroom supplies;

J. Wipe the floor.

2. The order of cleaning guest rooms is the same, but attention should be paid to:

(1) Pay attention to counting the items in the guest room, including towels (property of the hotel);

(2) Organize the guest’s books, documents, magazines, etc.;

(3) Discord and randomly throw pieces of paper on the table, bedside table or corner of the bed;

(4) Fold pajamas, trousers, and robes and place them beside the pillow, and hang your suits on hangers;

(5) Do not move valuables;

(6) Prohibited Removing guest belongings, magazines or other supplies;

(7) Check electrical appliances;

(8) Do not answer calls made to the room;

3 , Vacant room cleaning procedures

(1) Block 2/3 of the room door with the service vehicle;

(2) Wipe the furniture with a wet and dry rag;

(3) Drain water from the toilet bucket, drain the floor drain to drain away odors, wipe the bathroom, and remove dust (bath faucets and shower heads should be drained every two or three days, and be sure to clean and dry them);

(4) Check the room facilities and equipment, check whether there are spider webs on the ceiling, and whether there are insects on the floor. Adjust the air conditioner to the appropriate position, turn off the door and close the door.

6. Hand the dirty linen from the room to the laundry room for cleaning, count and sort the linen and put it into the work truck;

7. Do vacuuming work in the corridor, disinfect Washroom cleaning and cup disinfection.

8. Go to the foreman's office to hand in the card, sign, and submit the "Guest Supplies Consumption Form".

9. Complete other tasks assigned by superiors.