Traditional Culture Encyclopedia - Hotel reservation - Summary of work in the first half of the year
Summary of work in the first half of the year
Summary of the work in the first half of the year: 1 is the flowering season of Vitex negundo. We finished our work in the first half of the year and met many new problems in the past six months. It is precisely because of these problems that the company continues to improve and puts forward higher requirements for the management of various departments. In the past six months, with the support and help of the company leaders and the effective cooperation of other departments, the Finance Department has made concerted efforts with Qi Xin to complete the accounting work in a timely and accurate manner, focusing on enterprise benefits and focusing on the annual work objectives and important tasks of the department, providing good supervision services for the company's business development; Truly reflect the company's financial situation and operating results, and provide a basis for leading business decisions. The actual work in the first half of this year is summarized and reported as follows:
First, the finance department has been understaffed, but under our efficient and orderly organization, we can properly handle all the work according to the priorities. The finance department is inseparable from the receipt and payment of funds, financial reimbursement and bookkeeping every day. This is ZUI's usual heavy work in the finance department. Over the past six months, we have provided timely support for various economic activities at home and abroad. Basically meet the financial requirements of various departments for our department. The company's capital flow has been very large, especially during the Spring Festival. The flow of funds is huge and complicated. Our department has a serious, careful and rigorous work style, and all its revenues and expenditures are safe, accurate and timely without any mistakes. ZUI's economic activities will eventually be shown in the form of financial data. In the financial accounting work, every financial personnel are conscientious, handle every business seriously and make their own efforts to save all expenses for the company.
2. Earnestly complete the daily financial accounting work of the company, strictly abide by the financial accounting system and tax laws and regulations, earnestly perform their duties, and strictly follow the relevant procedures and examination and approval authority of the company. Be able to complete the preparation and review of vouchers on time and with good quality every month, prepare and submit financial statements on time, and timely reflect the company's operating conditions.
Three. Prevent business risks, especially tax risks, and promote the steady operation of the company. Established a good relationship between banks and tax enterprises; Communicate with the national tax and local tax business regularly, and listen carefully to each other's opinions and suggestions, so that the work can be completed faster and more effectively. Handle tax returns on time.
Fourth, actively do a good job in settlement. Submit the annual enterprise income tax return to the tax bureau within the specified time, and make final settlement and payment, and settle the tax refund. The materials submitted include paper materials and electronic data of the annual enterprise income tax return.
Five, conscientiously do a good job in daily financial work. Proficient in daily financial workflow, able to be clear and consistent with accounts and facts. From the acquisition of original invoices to the filling of vouchers, from the preparation of accounting statements to the binding and preservation of vouchers, from the filing of economic contracts to the collection of various financial basic data, it has reached standardization and standardization. Collection, sorting, binding and filing are all carried out in accordance with the financial file management system, which deepens the basic financial work and makes the financial department become the company's information base.
Six, continuous learning, in order to improve the department staff's business skills and legal awareness.
With the introduction of new fiscal and taxation regulations, financial personnel need to strengthen professional knowledge training in time. Especially value-added tax, corporate income tax, personal income tax, etc. The financial department should pay more training, study and discuss, and strive to make the enterprise profitable. Training the company's financial personnel can not only do a good job in the collection and payment of funds, but also give full play to the role of financial management and enhance the ability to solve problems independently.
Summary of the work in the first half of the year 2 As the saying goes, "It's never too late to learn". In order to adapt to the situation of social development more quickly, I have been strict with myself in all aspects and strive to improve myself. By reading a lot of books on moral cultivation, we can dissect ourselves, analyze ourselves, face ourselves squarely and improve our quality.
In 20xx, under the leadership of the company, we adhered to the principles of putting prevention first, combining prevention with treatment, strengthening education and preventing and treating by groups, and enhanced employees' safety awareness and self-protection ability through safety education; By paying close attention to * * * management, we will create a situation in which employees care about and support safety work, effectively protect employees' safety and property from losses, and maintain normal production order in the factory.
First, leaders attach great importance to it and take effective measures.
In order to further improve safety education, strengthen safety education leadership and put safety work on the important agenda, the general manager of the company directly pays attention to it, the competent department pays attention to it, and the office and security office are responsible for organizing its implementation.
Second, institutional safeguards are in place.
1, establish the leadership responsibility system and accountability system for safety work. Incorporate security work into the target assessment content of all relevant offices, conduct strict assessment, and strictly implement the accountability system. For those who cause major safety accidents, the responsibilities of relevant leaders and directly responsible persons will be seriously investigated.
2. Sign a letter of responsibility. The company signed letters of responsibility with various departments and workshop directors to clarify their respective responsibilities. The work to be done and the responsibilities to be undertaken are clarified. The topic of ideological report takes safety education as an important part of employee assessment and implements a one-vote veto system. Carry out the principle of "who is in charge, who is responsible", so that the responsibility is clear and the responsibility goes to people.
3, constantly improve the rules and regulations of safety work. Establish various rules and regulations for safety work, and constantly improve and enrich them according to the development of safety work situation. Establish and improve the safety management system combining regular inspection with daily prevention, as well as rules and regulations such as employee management, guard duty, patrol duty, fire prevention and disaster prevention, food hygiene management, fire safety management and health inspection. It is strictly forbidden to organize employees to engage in dangerous operations that do not meet the relevant provisions of the state. For all work involving factory security, there must be rules to follow, and violations must be investigated, leaving no blind spots and loopholes.
4, the establishment of safety accident disposal plan system. An accident handling leading group was set up and an accident handling plan system was formulated.
Third, grasp the * * * tube group prevention and treatment.
Safety education is a social system engineering, which needs the close cooperation of society, enterprises and families. We actively cooperate with the municipal public security, health, comprehensive management and other departments to do a good job in the safety and security of the company. The school organized a series of moral and legal education activities and achieved good educational results.
Fourth, strengthen education and promote self-care.
It is very important to ensure safety, improve safety awareness and self-defense and self-help ability, and do a good job in safety education, which is the foundation of the company's safety work. We focus on safety education week, and regularly give safety education to employees, especially for traffic and large-scale activities.
Do a good job in safety education week. Safety education week focuses on the safety of factories. During the safety education week, organize the study of safety education documents, conduct in-depth and comprehensive inspections on accident-prone types, key parts protection, weak links in work, safety awareness and safety skills of various personnel, eliminate hidden dangers, and carry out solid education and prevention work in a targeted manner.
Five, strengthen inspection, timely rectification
Perform routine inspection. Take safety education as one of the key inspection contents. Conduct a comprehensive safety inspection of the factory. In winter, the company conducts fire safety inspection on electric wires and dormitory areas.
Summary of the work in the first half of the year 3. I have joined the front desk of xx Company for more than a year. Here, I started my work as an employee from a school student, and learned more knowledge and skills, which improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will summarize my work in the past year as follows:
I. Daily work
1, make things detailed, organized and standardized. The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low. After continuous exploration, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details, so as to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2. Keep in good working condition. Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company. Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.
3. Learning communication and teamwork communication are indispensable abilities for a person to exist in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect. Proactively solve problems. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better. The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.
Second, strengthen their own skills and literacy.
When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability.
At present, I have learned relevant professional knowledge through xx, including the improvement of professional quality and ability of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.
I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1, work results.
Office equipment, vats of water and other accounts are fully established. Services such as catering, hotels and reservations are basically perfect. Daily inspection and all kinds of maintenance are carried out smoothly. Specification for reimbursement process of various accounts. Other services and follow-up work were carried out in an orderly manner.
2. Existing problems
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.
The above problems will be solved in the work of 20xx.
I really learned a lot in this year's work. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.
Summary of work in the first half of 20xx 4 In the first half of 20xx, our work closely focused on the general policy of "planning and management, improving quality, sizing up the situation and keeping pace with the times" of the group company, always practiced the general goal of contributing to the construction and development of the group company, strengthened the internal management of the enterprise and the cultivation of employees' own quality, constantly innovated and made great efforts to complete all the work, and achieved certain results. Now it is mainly the completed work, some experiences in the work, some existing problems and the second half of the year.
I. Work completed
After we officially took over the real estate from xx people in January, we first sorted out many clues and quickly sorted out several important and urgent things. First of all, pay attention to management, improve efficiency and shape image. In the final analysis, the management of the community is to provide satisfactory services for the owners. And all this depends on the quality and ability of service providers. At work, we need not only a good attitude and service concept, but also professional management.
In this regard, the company has formulated a refined management system, clarified the process procedures, and made a good job of positioning the responsibilities, so that the property work can be carried out in an orderly manner. Secondly, strengthen personnel training, enhance service awareness and establish corporate image. We provide targeted training for employees' professional ethics, etiquette, manners and professional skills, so that on-the-job employees can quickly meet the service requirements. Excellent service has established a good image for the enterprise.
Renovation of existing problems in the community, facilities and equipment for maintenance of * * * system In order to completely change the owners' views on the property and completely solve some problems that have existed in the community for many years, after xx, with the strong support of the group company, we began to repair the * * * houses and facilities and equipment in xx community, and thoroughly rectify the environment. Has invested more than xx yuan, replacing xx unit doors, dredging xx heating and water supply wells, repairing and replacing xx tube well valves inside and outside the building, detecting and repairing the roof leakage of xx households, replacing xxx pieces of household glass, repairing the window frames of xx households, cleaning xx sewage wells and septic tanks in the community, repairing and widening the road surface for more than xx meters, and replacing monitoring equipment in xx community. In addition to the above overall overhaul, we also received more than xx maintenance orders and paid a return visit to more than xx households. The owner's satisfaction rate reached more than xx%, and received xx complaints, which were successfully resolved through coordination.
In order to strengthen the internal management of the company and better serve the owners, 10, we retrieved the needed and missing files of the property management company from the relevant departments, filed them one by one, and then carried out annual inspection on all kinds of procedures, which successfully passed the annual inspection required by the relevant departments in advance. In order to further improve the residential environment, with the support of the group company, we planted more than xx junipers, decorated more than xx pots of flowers on the rockery and planted X flowers. At the same time, the flowers and trees planted before have also been mowed and trimmed, and the community has taken on a new look after fine trimming. Strengthen publicity and cooperate with urban management and community to complete xx work. Property service is not only rational behavior service, but also humanistic ideological education and edification. While renovating the residential environment, it also publicized the concept of "creating a city", common sense of fire control, and code of conduct for owners. Pass it on to the owner through the advertising column. We have successively displayed xx billboards in xx Street and posted xx advertisements about the participation of the whole people. Through these publicity, the quality of the owners and their awareness of "creating a city" have been greatly improved.
Cooperate with the group company to complete the preparation and aftermath of the commencement ceremony in xx-xx area. All employees except the staff on duty were dispatched to Area X, and the cleaning of the sales department and the layout of the site were successfully completed, including inserting colorful flags and placing flowers, maintaining the order and safety of the parking lot and handling the aftermath of the site. This activity, our team service skills have been exercised, and the team's own quality has also been well demonstrated.
Second, experience and shortcomings
In this half year's work, we realize that a good team can't do without the support of the superior departments, and a lot of our work can't do without the support and help of the group company. We will closely focus on the group company, strive to provide post-service for Xijianxiang Real Estate, and strive to build a well-known brand for Xijianxiang Real Estate. At the same time, we also realize that only by serving the community owners sincerely can the owners give us a good "word of mouth". We will continue to strive to improve the service quality, and strive to make Xijianxiang Property a brand property, adding luster to the group company. Of course, there are also some shortcomings in our work in the past six months, such as: the service skills of employees are not skilled enough, the awareness of safety prevention is not strong enough, the internal management of enterprises is not scientific enough, and the overall quality of employees needs to be improved.
Three. Work plan for the second half of the year
Go all out to complete the takeover of the X area project. Cultivating the market, increasing advertising and establishing brand awareness have brought us unlimited development prospects. It is necessary to do a good job in market research, sum up the work experience in the first half of the year, do a good job in the return visit of owners, increase publicity and improve the reputation of enterprises. Do a good job of our return visit, especially the owner's repair report.
Timely, sincere and caring service will always be the main line of our work. Strengthen the internal management of xx projects and departments, strengthen the training and learning of employees, constantly learn professional knowledge, improve business level and improve their own quality; Constantly improve and standardize various management systems to lay a good foundation for the company's work. Cooperate with the group company to complete the early intervention work in area X and do a good job in safety management. Safety is the eternal theme of the enterprise, and it adheres to the policy of giving priority to prevention, combining prevention with control, strengthening safety education, and preventing and treating by groups. Through safety education, we will constantly enhance the safety awareness and self-protection ability of the owners and employees of the community and create a safe and comfortable environment for the community. Combine the actual situation, consider the details, keep up with the pace of the group company, coordinate the relationship between internal and external departments, and solve problems for the group company.
In short, under the leadership of the group company, our property management company will focus on management, pay attention to training and innovate the service concept; Pay attention to the brand, expand the market and enhance the competitive strength; Attach importance to talents, create opportunities and expand development space; Vigorously develop the property market, unite as one, and create a brilliant property.
Summary of work in the first half of the year. In terms of ideological and political performance, moral cultivation and professional ethics,
I seriously abide by the internal regulations, attend classes on time and make effective use of working hours; Stick to your post, work overtime on time when necessary, and be able to finish it on time; I love my job and have a strong sense of responsibility and dedication. Actively learn professional knowledge, have a correct working attitude and treat every job seriously and responsibly. Work hard, regardless of personal gains and losses, actively participate in various political studies organized by the unit and actively demand progress.
Two. Working ability and specific operation.
My job in the finance department is cashier. Job responsibilities include cash management and revenue and expenditure, banking business handling and settlement, cash and bank journal registration and financial verification, and verification and distribution of handwritten cheque wages and bonuses. Looking back on this month's work, I humbly learn new professional knowledge and actively cooperate with my colleagues. First of all, with the help of the leaders, I learned more about the various systems and daily work processes of cashier positions, and I also learned a lot of knowledge in my work, so I am more proficient in cashier work. At the same time, we fully realize that in the cashier position, we must adhere to the principle, the responsibility is more important than Mount Tai, and we must have the work consciousness of "there is no difference in work, only a different division of labor" in order to better complete our work and reflect the value of life. Secondly, as a cashier, I have done my duty in receiving, reflecting and supervising. In the past few months, while constantly improving my working methods, I have successfully completed the following work:
1. Strictly implement the cash management and settlement system, check the cash and accounts with the competent accountant regularly, and report and deal with any discrepancy in time.
2. Recover the unit income in time, issue receipts, and timely recover the cash and deposit it in the bank.
3. According to the basis provided by various departments and individuals, the distribution of employees' salaries and other funds that should be distributed has been completed in an orderly manner.
4. Adhere to financial procedures, strictly examine and verify, and do not pay for documents that do not meet the procedures.
Three. Existing shortcomings and annual plans for the second half of the year:
Looking back at my own problems, I didn't study enough in my professional field. My personal theoretical foundation, professional knowledge and working methods are still lacking. In view of the above problems, the work direction and work plan for the second half of the year are:
1. Strengthen theoretical study and further improve work efficiency. Through the study of relevant professional knowledge, consult with leaders and colleagues humbly, and enhance the ability to analyze and solve problems. Participate in the re-education study of accounting and improve your professional skills.
2, strictly implement the cash management system, carefully grasp the inventory limit, according to the cash receipt and payment accounting, voucher receipt and payment, should face count the amount, to prevent mistakes. Abide by all rules and regulations and follow procedures. Do your daily work more carefully. As the last pass of the invoice, we must adhere to the principle. Even approved invoices will not be reimbursed if there are invoices with incomplete elements and general contents.
3. Do a good job of reconciliation between cash and deposit journal bank account.
4. Check bank deposits in time and manage relevant vouchers.
5. Work closely with the accounting staff of the department.
6. Complete other tasks temporarily assigned by the leaders. The above are some experiences and understandings since my work, and it is also a process that I combine what I have learned with practice in my work. In the future work and study, I will make unremitting efforts and struggle, and my xx year will be spent in enrichment, joy and harvest.
Here, I wish Yiran wine industry as fruitful as a bumper harvest of grapes, and make another success in xx years. Once again, I sincerely thank the department leaders who helped me, and thank you for your help and guidance during my work, which made me make progress and grow today.
Summary of work in the first half of the year. The first half of the year is about to pass, and we welcome the second half of 20xx with confidence. Under the leadership and support of the leaders, our hotel has comprehensively interpreted the three themes of "safety, operation and service" in the past six months, and achieved satisfactory revenue and profit targets throughout the year. On this occasion, we should review and sum up our work, achievements, experiences and shortcomings in the past six months, make full use of our strengths and avoid weaknesses, strive for progress, and strive to achieve better results in the second half of the year.
The first is scientific decision-making, and Qi Xin works together.
The hotel achieves four major achievements every year. According to the development trend of the hotel, the leading group of the hotel has worked out the annual work plan and put forward the overall working ideas to guide the development of all work. The overall thinking determines scientific decision-making and guides the development of all work throughout the year. Chairman personally united all the staff, and Qi Xin worked together to make some contributions to income generation, profit creation, excellence creation and stability creation, and achieved satisfactory results.
1, operating income. By adjusting sales staff, broadening sales channels and introducing relevant business measures, the operating income has been increased. Room occupancy rate and average house price have improved to some extent compared with 20xx years.
2. Management creates profits. By paying close attention to management, tapping the potential to reduce costs and rationally employing workers, we advocate economy and strict control in labor cost, energy cost, material consumption and procurement warehouse management.
3. Excellent service. By introducing brand management, we will strengthen the training of "gfd, Smile Greeting" in the basic code of conduct for employees, strengthen the on-site supervision and quality inspection of managers, gradually improve the window image of reception departments and posts, and continuously improve the quality service level of employees. In addition, in terms of reception service, sales, front office, guest room and other departments were all dispatched, and Qi Xin made concerted efforts to make us successfully complete each reception and commendation task. "
4. Security creates stability. By making safety plans such as "safety plan", daily fire prevention and theft prevention can be realized and accidents can be prevented.
With the cooperation of relevant departments, group prevention and control ensure the safety and stability of daily work.
Second, keep pace with the times, promote development and make architecture stand out.
According to the actual situation of hotel operation, management and service, keep pace with the times, improve quality and change ideas. Surviving in the wave of market competition makes the hotel highlight gratifying changes. Mainly manifested in the positive mental state of all employees. Hotels often hold conferences and small meetings, repeatedly emphasizing that management has a sense of urgency, self-motivation, and cultivate "spirit". Hotel management service is not high-tech, and there is no profound knowledge. The key is people's subjective initiative, people's mental state, loyalty and dedication to hotels, and understanding and application of the true meaning of management and service.
Third, the existing problems
1, the overall level of staff quality is not high, especially the lack of professional management talents, which leads to loopholes in management, low service quality, weak service awareness and many complaints from guests.
2. Insufficient marketing efforts, lack of marketing awareness, single marketing means and small fixed customer base.
3. The implementation of rules and regulations is not firm enough, and there is arbitrariness and face-saving phenomenon. If we can't really reward the diligent and punish the lazy, there is still a phenomenon of doing well and doing badly. The management mechanism needs to be further improved.
4. Management expenses and non-operating expenses are still on the high side, and there is still room for reducing costs. Need to further strengthen cost accounting, saving expenses and increasing efficiency. The above problems are mainly caused by the lack of hotel experience, unskilled business technology and lagging management. In the new year, it is necessary to change ideas, intensify efforts, overcome existing problems and make hotel work to a new level.
Fourth, the main work in the second half of the year:
1. Strengthen management in an all-round way, continue to improve various rules and regulations and work processes according to the standards of star-rated hotels, and gradually establish a reward and punishment incentive management mechanism with "managing people by system" and "increasing salary" as the main contents.
2. Strengthen training, go out, please come in, and further train on-the-job employees. Individual middle-level backbones should also have planned overseas training and study. At the same time, it is necessary to hold large-scale on-the-job training, conduct monthly and quarterly examinations, set a role model through competitions, consolidate business skills and improve service quality.
3, accurate positioning, change ideas, increase marketing efforts. Make marketing plans according to different seasons. Pay attention to stabilizing old customers and developing new customers. Re-integrate the marketing team and establish a large marketing network with professional marketing personnel as the mainstay and mobilizing all staff to carry out marketing. And establish a corresponding reward mechanism to maximize the enthusiasm of everyone.
4, pay attention to strengthen the maintenance of facilities and equipment; Do a good job in fire prevention, theft prevention, food poisoning prevention and vehicle accident prevention; Give full play to the role of hotel party organizations and trade unions, and maximize the enthusiasm of every employee.
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