Answers to Basic Frequently Asked Questions about Air Travel

Answers to Basic Frequently Asked Questions about Air Travel

Passengers who purchase tickets online must abide by the Civil Aviation Law of People's Republic of China (PRC), the Regulations on Domestic Passenger Transport issued by the Civil Aviation Administration of China and the regulations of airlines on passenger transport. The following are the answers to the basic common questions about air travel that I have compiled for you. Welcome to read and browse.

What problems should I pay attention to when booking air tickets online?

Matters needing attention in booking air tickets online:

-Passengers purchasing tickets online must abide by the Civil Aviation Law of People's Republic of China (PRC), the Regulations on Domestic Passenger Transport issued by the Civil Aviation Administration of China and the regulations of airlines on passenger transport.

Special passengers (including important passengers, injured passengers, pregnant women, unaccompanied children, etc.). ) you can't buy tickets online because you need to go through the relevant special service procedures. If there is any violation that causes adverse consequences, be proud of it.

-Passengers should strictly abide by the regulations of relevant government departments on valid documents required for taking civil aviation flights, and ensure the accuracy, legality and validity of passenger identity documents and required travel documents. Passengers should bear the consequences of such problems.

-Passengers who purchase transfer tickets must ensure that the transfer time is not less than 3 hours.

-Passengers should check in at least 30 minutes before the plane takes off.

—— If the passenger loses the purchased ticket, it shall be handled in accordance with the relevant provisions of the Notice for Passengers issued by the airline.

-Missed flights and refunds. If you miss your flight after purchasing a ticket, you can voluntarily refund your ticket and transfer in accordance with the airline's regulations on missed flight. If it is necessary to refund the ticket after purchase, the refund shall be handled in accordance with the provisions of the Notice for Passengers issued by the airline.

What should I do if I want to cancel or modify my reservation?

You can call the reservation hotline and tell them your requirements. For orders that have not yet been issued, there is no charge for canceling orders or modifying ticket information. Orders that have already issued tickets require cancellation or modification of ticket information, and different refund or change fees will be charged according to airline regulations.

How to buy a special ticket?

Please pay attention to our domestic and international special fares page at any time, and we will launch special fares for some routes from time to time. Because the seats of these special fares are limited, they are sold with the order and cannot be booked; In addition, there are strict restrictions on special fares, and it is generally not allowed to sign, change or return. Once you decide, please buy them at once.

What documents do I need to buy a plane ticket?

To buy air tickets, China passengers must provide their ID cards and fill in the passenger reservation form; Foreign tourists, overseas Chinese and compatriots from Hong Kong, Macao and Taiwan purchase tickets. A valid passport, home visit permit, Taiwanese certificate, residence permit, travel permit or other valid identity documents presented by the public security organ shall be presented, and a passenger reservation form shall be filled in. To purchase children's tickets (two years old-12 years old) and baby tickets (under two years old), valid certificates of birth dates of children and babies should be provided.

Seriously ill passengers must have a certificate issued by a medical unit suitable for flying, and they can only purchase tickets with the consent of the carrier.

To purchase preferential tickets designated by the carrier, the required documents shall be provided.

When does the registration procedure end?

Passengers must arrive at the airport within the time limit specified by the carrier, and go through the check-in, checked baggage, boarding pass and other boarding procedures on time with their tickets and valid identity documents (checked baggage must go through security check before it can be checked). There is no uniform time for passengers to stop and check in. Generally, it is 30 minutes before the departure time of the flight and 40 minutes before the departure time of Air China.

What are the valid flight identification documents?

The types of valid flight documents include: resident ID card of China tourists, temporary id card, military officer's card, police officer's card, soldier's card, military cadet's card, military civilian cadre's card, military employee's card, and travel documents of compatriots in Hong Kong, Macao and Taiwan; Passport, travel card, diplomatic card, etc. Foreign tourists; Other valid flight documents stipulated by CAAC. The Rules have relaxed the scope of flight documents. /kloc-minors under the age of 0/6 can fly with their student ID card, household registration book or identity certificate issued by the public security organ where their household registration is located. At the same time, the "Rules" stipulate that anyone who holds a copy of a resident ID card, forges or alters a certificate, or fraudulently uses another person's certificate shall not board the plane.

What are the procedures for checking baggage?

-Baggage must be checked with a valid air ticket. The carrier shall indicate the quantity and weight of the checked baggage on the passenger ticket and baggage ticket.

-In general, the carrier should pick up the luggage when checking in on the day of flight departure; If the luggage of group passengers is too much, or it needs to be checked in advance for other reasons, the time and place can be agreed with the passengers. The carrier shall attach a baggage label to each piece of luggage checked by the passenger and give the label to the passenger. The self-care baggage agreed by the carrier shall be combined with the checked baggage and weighed, and handed over to the passengers to take care of themselves in the cabin, and the self-care baggage label shall be attached to the luggage.

-Items that are not luggage should be checked as goods, not as luggage.

What documents do I need to submit when I leave the country?

Foreigners must submit their valid passports, certificates and exit registration cards to the frontier inspection station when leaving the country, and leave the country within the time limit stipulated in the valid entry visa; People from China must submit valid passports, visas and exit registration cards to the frontier inspection station.

What documents do I need to submit for entry?

Foreigners enter the country with valid passports and certificates, and complete the entry visa for China; China people enter the country with valid passports and certificates. When Chinese and foreign passengers enter the country, they must submit the completed entry and exit registration card together with their passports, certificates and visas to the frontier inspection station for inspection.

What items can domestic passengers carry with them by plane?

Passengers with first-class air tickets can carry two items with them; Passengers holding business class or economy class tickets can only carry one item each. The volume of each article shall not exceed 20 * 40 * 55cm, and the total weight of the above two articles shall not exceed 5kg. Articles exceeding the specified quantity, weight or volume shall be checked as checked baggage in accordance with the regulations.

What is the free baggage allowance for domestic passengers?

Passengers with adult tickets or children tickets are allowed to check their luggage free of charge: 40 kg in first class, 30 kg in business class and 20 kg in economy class. Passengers with baby tickets have no free baggage allowance.

What's the free baggage allowance for international airlines?

Free baggage allowance for international routes can be divided into two types: free baggage allowance by weight and free baggage allowance by piece. Free baggage weight; According to the fare class paid by passengers, the free baggage allowance for each full-price or half-price passenger is 40 kg (88 lbs) for first class, 30 kg (66 lbs) for business class and 20 kg (44 lbs) for economy class (including travel discount). Babies who buy tickets at the full adult price 10% do not enjoy the free baggage allowance. Piece-by-piece free baggage allowance, according to the fare paid by the passengers and the seat class, the free baggage allowance for each full-ticket or half-ticket passenger is two pieces, and the sum of the length, width and height of each piece shall not exceed 158 cm (62 inches), and the weight of each piece shall not exceed 32 kg. However, the sum of the length, width and height of the two pieces of luggage of passengers with economy class tickets (including travel discounts) shall not exceed 273 cm (1 17 inches), and infants who purchase tickets at full adult price 10% shall not enjoy the free baggage allowance.

How is the baggage compensation stipulated?

If all or part of the checked baggage is damaged or lost, the amount of compensation shall not exceed RMB 50 yuan per kilogram. If the value of luggage per kilogram is lower than that of 50 yuan, compensation shall be made according to the actual value, and the excess baggage fee shall be refunded. The weight of passengers' lost luggage is calculated according to the actual weight of checked luggage. In the case that the weight cannot be determined, each passenger's lost baggage can only be compensated according to the maximum amount of free baggage that the passenger enjoys. Baggage declared value: If the value of checked baggage exceeds RMB 50 yuan per kilogram, the baggage value can be declared. The carrier shall charge a surcharge of 5‰ of the declared value for passengers exceeding the above limit. The amount is in yuan. If the lost luggage has been declared, the passenger shall be compensated according to the declared value, and the declared value surcharge will not be refunded. The maximum declared value is RMB 8,000.

Excuse me, what should I do if my reservation is changed?

Please tell us the specific time and airline of your reservation. If it is necessary to change the flight, date or class of accommodation, mango net Co., Ltd. will try its best to handle it if the fare remains unchanged and the flight is available. The change of special tickets and group tickets shall be handled according to the conditions stipulated in the fare.

How to deal with lost tickets?

If a passenger loses his ticket, please report it to the local police station or police station immediately and ask for proof of loss. Then go to the local office of the airline to report the loss. Some airlines will make up a new ticket; Some airlines will ask guests to buy another ticket and go through the formalities with the airline after returning to the starting point. After waiting for a year to a year and a half, if there is no fraudulent use or refund, the airline will inform the guests or agents to refund.

How can I fly if I lose my ID card?

If I want to fly, what if I lose my ID card? What should I do if I leave my child's ID card at school on holiday? In order to enable these special passengers to fly without ID cards, here are some tips for you:

The public security organ where my registered permanent residence is located shall issue a certificate of loss of resident identity card, stating my name, age, home address, effective date, etc. , affixed with my recent bareheaded photo and stamped with the official seal of the public security organ;

The public security organ at the place where the ID card is issued shall issue a certificate of loss reporting, the contents of which are the same as those in Article 1;

Bring my household registration book or work permit, letter of introduction and other valid documents that can prove my identity, and apply to the civil aviation public security organ (there is a duty place in the airport terminal) for issuing a temporary boarding certificate. If you don't carry the above-mentioned valid certificates with you during traveling in other places, you can consult the nearest civil aviation public security organ to solve it;

Because the ID card is small and slippery, it is particularly easy to be lost on the way to the terminal. As soon as the airport staff gets it, they will hand it over to the police station and other public security departments. Therefore, people who have lost their ID cards may wish to contact the airport police station and other relevant departments in time to find them.

It is worth mentioning that after losing your ID card, you should apply for a valid certificate in time, or even consult the civil aviation public security organ directly, but don't cheat and use a false certificate. Those who use forged documents will not only be confiscated, but also be disqualified and punished by the civil aviation public security organs according to law.

What should passengers do if they miss the plane?

Missed flights refer to passengers who fail to check in at the specified time or fail to take the flight because their travel documents do not meet the requirements. If passengers ask for a refund after boarding the plane, they will be charged a 20% missed flight fee after the check-in counter closes and before the scheduled departure time of the flight. After the scheduled departure time of the flight, 50% of the missed flight fee will be charged.

How to arrange accommodation after flight delay or cancellation?

If the flight is delayed or cancelled at the place of origin due to maintenance, flight deployment, business, crew and other reasons, the carrier shall provide passengers with services such as meals or accommodation. If the flight is delayed or cancelled at the origin due to weather, unexpected time, air traffic control, security check, passengers and other non-carrier reasons, the carrier shall assist the passengers in arranging meals or accommodation, and the expenses shall be borne by the passengers themselves. According to international practice, if the flight is delayed or cancelled at the place of origin, passengers have to pay for their own meals for reasons other than the carrier. If the flight is delayed or cancelled at the stopover, the carrier shall be responsible for providing catering services to the stopover passengers for whatever reason.

How much is the refund?

Please handle the specific operation according to the relevant regulations on issuing airline transportation conditions. The following are the common practices of some airlines:

1. Passengers who request a refund 24 hours before the scheduled departure time of the flight will be charged a refund fee of 5% of the original fare.

2. If a passenger requests a refund within 24 hours and 2 hours before the scheduled departure time of the flight, a refund fee of 10% of the original fare will be charged.

3. Passengers who request a refund within 2 hours of the scheduled departure time of the flight will be charged a refund fee of 20% of the original fare.

4. If a passenger requests a refund after the scheduled departure time of the flight, it will be treated as a missed flight and a refund fee of 50% of the original fare will be charged.

5. Passengers with irregular tickets request a refund, and a refund fee of 5% of the original fare will be charged.

6. Passengers with connecting city and return air tickets who request a refund shall be handled in accordance with the above provisions according to the time of refund and the departure time of each flight segment.

7. If all the tickets are not used, the refund fee charged in accordance with the refund regulations shall be deducted from all the original tickets paid, and the balance shall be returned to the passengers.

8. If part of the ticket has been used, the ticket price of the used segment shall be deducted from the original payment, and the refund fee for the unused segment shall be charged in accordance with the refund regulations, and the balance shall be returned to the passengers.

9. Unless otherwise specified, passengers with special fares will be charged a refund fee in accordance with the provisions of voluntary refund.

10, disabled revolutionary servicemen request a refund, and charge a refund fee of 20% of the original ticket price before the flight departure time; A refund fee of 50% of the original ticket price will be charged after the flight departure time.

Passengers who have purchased 1 1, 10% baby tickets request a refund, and the refund fee is free.

Can pregnant women fly?

It is safe for women to fly at any time of pregnancy, but for the sake of prudence, it is usually stipulated that healthy pregnant women within 8 months of pregnancy have no restrictions on flying, and only the pre-delivery certificate is checked when purchasing tickets. Under normal circumstances, pregnant women who are pregnant for more than 8 months should not fly. In case of special circumstances, a "diagnosis certificate" signed by the doctor and sealed by the medical unit should be submitted in duplicate within 72 hours before the flight, including the passenger's name, age, date of pregnancy, expected date of delivery, voyage and travel date, which is suitable for the flight and needs special care. At the same time, they should fill out an "application form for special passengers to fly" in duplicate, and they can buy air tickets after the carrier agrees.

Can passengers with serious non-communicable diseases fly?

If you want to fly, you need to send the certificate issued by medical institutions at or above the county level to the directly affiliated airlines in advance to purchase tickets, and you can only purchase tickets after the approval of the directly affiliated airlines. Airlines directly under the airline are not responsible for all the consequences that may occur when sick passengers travel by air.

Why is my child's ticket more expensive than mine?

Because it is unified throughout the country, people who are over 2 years old but under 12 years old will buy tickets at 50% of the total adult tickets and have separate seats; Babies under 2 years old buy tickets at full adult fare 10%, which not only occupies one seat; Moreover, each adult passenger can only take one baby, and children's tickets should be purchased for more babies.

Do children and babies need to buy airport construction fees?

No need.

What is a regional plane?

Regional plane refers to a small passenger plane with about 50- 1 10 seats and a flight distance of 600- 1200 km.

How is the ticket class divided?

Airline fares are generally divided into three classes: first class, business class and economy class. Each cabin is divided into different cabin codes according to normal fares and various special preferential fares. The first type of code is generally f, a; Business class codes are generally C, D, etc. The codes of economy class, such as: on some routes, economy class is divided into five codes: Y, M, L, K and T, which represent different fares and have different seats. Generally, all airlines in the world will define which letters are used as cabin codes, and there is no uniform regulation on cabin codes. Passengers can use the specified price as long as they reserve the specified space.

What are ordinary tickets and special tickets?

-Fixed ticket means that the passenger has purchased the normal airline fare, which can be changed and valid for one year. This price is higher than the special ticket.

-Special airfare refers to the special airfare purchased by passengers, and it is not allowed to sign and transfer. There are many restrictions, and the validity period is different, but it is cheaper.

What are a one-way ticket and a round-trip ticket?

One-way ticket: Point-to-point ticket.

Round-trip ticket: Point-to-point round-trip ticket.

What is a connecting ticket?

Air tickets for two (or more) combined flights with two (or more) different flight numbers arriving at the destination through another airport or airports between the origin and the destination.

For example, from Hohhot to Sanya, transferring from Beijing. From Hohhot to Beijing, Beijing to Sanya bought a joint ticket.

What is an open ticket?

The return date of the round-trip ticket is open, and the word open is marked on the return ticket. After the guests set the date abroad, they will post the date change notice on the airline. If you want to buy this kind of air ticket, you should make a statement to mango net in advance and ask whether to reschedule it for free, because most discount air tickets are not allowed to open for return flights, and there is often a charge for rescheduling.

What is the minimum and maximum stay time of the air ticket?

Many preferential international air tickets require that the travel date of the guests meet the minimum and maximum stay time, which means:

Minimum stay time: the shortest number of days that a tourist must stay at the destination.

Maximum stay time: the longest number of days a tourist can stay at his destination.

In addition, some fares also require departure, whether it is mid-week or weekend.

What is "non-negotiable, non-redesignable and non-refundable"?

Cannot sign and transfer: it means that the airline cannot be changed after the ticket is issued.

No rescheduling: indicates that the departure or return date cannot be changed after the ticket is issued. (According to airline regulations)

Non-refundable: after the ticket is issued, it is indicated that all tickets cannot be refunded. (According to airline regulations)

What is the final time limit for issuing tickets?

Airlines have a certain retention period for the seats reserved by passengers, and generally require tickets to be issued three days in advance, otherwise the seats will be cancelled by the airlines. Different airlines have their own regulations on this time limit.

What is the reconfirmation procedure for air tickets?

According to international aviation practice, for round-trip and connecting flight tickets, if they stay in a certain place for more than 72 hours, regardless of whether they have reserved seats for the follow-up flight, guests need to go through the reconfirmation procedures for the seats for the follow-up flight at least 72 hours in advance. The general method is to call the airline to tell whether to take the next flight on time to continue the trip. Otherwise, the airline has the right to cancel the seat.

How much is the airport tax for international air tickets?

-Airport tax on international air tickets is a tax charged by foreign airports, and passengers are required to pay it when purchasing tickets. The specific tax and amount are printed on the ticket as proof.

-When making an inquiry, passengers are advised to ask whether the quotation includes airport tax and ask for a written confirmation of the quotation.

What are connecting flights and stopovers?

Generally speaking, international air tickets are considered as transit if they stay at the transit point for no more than 24 hours, and if they exceed it, they are considered as stopovers.

However, some airlines have different regulations. For example, Air Canada has a four-hour regulation.

What is an air mileage card?

Most airlines offer mileage accumulation for passengers who join mileage clubs. After meeting some requirements of airlines, passengers will get corresponding rewards (such as upgrade, free tickets, etc.). According to airline regulations). If passengers want to join the airline mileage club, they can get the application form from the airline, fill it out and send it to the airline, then they can get the mileage card, and they can enter the card number every flight in the future.

Flight rules for unaccompanied children?

What is an unaccompanied child?

Unaccompanied children refer to children who are over 5 years old/under 0/2 years old and fly alone without adult guidance. Children who travel by air alone in this age group must apply to the airline for unaccompanied children's service. Children under 5 years old should generally be accompanied by adults.

How do unaccompanied children handle ticket purchase and flight procedures?

Unaccompanied children must be accompanied by their parents or guardians to the boarding place and arranged to be picked up at the disembarkation place. If the whole transportation voyage includes more than two flights, that is, the child needs to transfer somewhere, the consent of the relevant carrier must be obtained. The parents or guardians of the children shall arrange personnel to pick them up or take care of them at the border crossing point, and provide the carrier with the name, address and telephone number of the pick-up person.

If the parents or guardians of children have difficulty in arranging personnel to pick them up or take care of them at the flight transfer station, they should ask the carrier to take care of the children locally, and should ask in advance and obtain the consent of the carrier. When handling the unaccompanied children's formalities, the parents or guardians of the children should fill in the Application Form for Unaccompanied Children, including the children's name, age, origin, destination, flight number, date, name, phone number and address of the sender and recipient. After the airline ticket office accepts the application and verifies that it is correct, it will fill in the ticket and send a telegram to the unaccompanied children's arrival station. The airline ticket office will hand over the relevant telegrams and application forms to the passengers, and agree on the handover place and method at the airport. The child's parents or guardians will take the child to the airport and hand it over to the designated airline service personnel at the agreed time before taking off.

Some airlines have time restrictions on handling unaccompanied children. For example, some airlines limit their application to one week before the flight takes off, and some airlines limit their application to three days before the flight takes off.

● Is there a discount for unaccompanied children to buy air tickets?

On domestic routes, unaccompanied children generally buy children's tickets at 50% of the full price of applicable adult fares; On international routes, airlines have specific regulations on fares. Take China International Airlines as an example. For transportation on international and Hongkong routes, unaccompanied children over 5 years old but under 8 years old will be charged at the full cost of the applicable adult fare when they fly on China International Airlines.

Some airlines have restrictions on the number of unaccompanied children per flight. For example, some flights are limited to two unaccompanied children, and some flights are limited to five unaccompanied children.

For the transportation of unaccompanied children, different airlines have different routes and flights, and the fare, the number of people who accept restrictions on each flight and the age are different. Please check with the relevant airlines for details.

How are the seats on the plane divided?

The seating arrangement of civil airliners is compiled from the front cabin to the rear cabin, and its number is on the edge of the trunk. For a plane with 6 seats in each row, the boarding seats at the front door are A, B, C, D, E and F from right to left. If you board the plane from the front door with a boarding pass in row 12, then your seat is the right porthole in row 12. The seating arrangement in the first class is the same.

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