How to complain about the isolation point service of the shelter

I suggest a real-name registration system. Why is there violence on the internet, because there is no real-name registration system? As a platform for citizens' demands, it is very necessary to make real demands and complaints with real citizens from the perspective of fairness and justice. At this stage, a large number of anonymous complaints come from a gentleman, and some complaints may not reveal real information for some reason or identity. After verification, most of them do not conform to the demands of public order and good customs. For example, in order to gain some benefits and convenience, the two hotels have conflicts, and they report to each other through 12345, making trouble for their competitors. I also think that the government can gain some personal benefits for the satisfaction rate and settlement rate. No matter whether the complaint is reasonable or not, it is threatened by dissatisfaction and cannot be solved. After investigation, 90% of the complaints involved in the 12345 citizen hotline tend to be personal interests. Because you can report anonymously, it not only meets the needs of interests, but also does not have to bear risks and responsibilities, so there are a lot of unreasonable and non-compliant demands. Therefore, I suggest that the government set up a real-name registration system for complaints, and the complainant's name, ID number, home address and other relevant information must be complete before making complaints, so as to truly do practical things for the people and do good things. We can't focus on those unreasonable groups who dare not solve problems directly for some objective factors such as satisfaction rate and solution rate.