5 2022 Hotel Annual Personal Work Summary Sample Essays

1. 2022 Hotel Annual Personal Work Summary

The last month of this year is coming to an end, and the new year is coming soon. In order to welcome the new future, our hotel However, we have prepared a lot of activities in order to attract more customers and achieve better results during the New Year period. Although I am still just an ordinary employee in the hotel, I closely follow the leadership's policy on weekdays, and I am dedicated to my work and dare not relax at all, so I believe that in the days to come, I will You will definitely move yourself to a higher position through your own efforts.

Working in a hotel requires working carefully and conscientiously, and treating visitors enthusiastically and proactively. These are the qualities that an excellent hotel worker should possess. Although these conditions seem relatively simple at first glance, it is actually quite difficult to persist for a long time. After all, after we work for a long time, we will feel tired, which is detrimental to our work. So how to keep my work fresh is a question I have been thinking about. My job is to receive customers in the hotel, so I deal with guests almost all the time in my daily work. The way I maintain a good work attitude is to constantly learn knowledge and exercise more. While studying, I can feel a kind of peace in my heart. There are many businesses in the hotel and a lot of related knowledge, so I have to ask the seniors in the hotel for advice from time to time, and at the same time I can learn more about the hotel. Related stories, in addition, it is very important to use your off-duty time to exercise your body, because you basically stand and work during the day, so you must adjust your body's physical condition after a tiring day.

The reason why I can always maintain a good state at work, in addition to the above points, there is also a very important prerequisite, that is, I must be full of love for this job. . I have a habit, that is, when I do something, I either don’t do it, and once I start, I have to do it well. This can be regarded as an obsessive-compulsive disorder of mine, so when I do something, I always do it with passion. . My performance was naturally noticed by everyone. Many colleagues praised me for being a good person and doing things well. This made me a little ashamed, because I still have a lot to improve, such as strengthening my understanding of business. proficiency and how to better communicate with people, etc. Learning is a never-ending thing, so I have to calm down and work hard.

In the new year, I will not let down the help and advice given to me by the hotel leaders. I will continue to carry forward the spirit of our hotel and strive to do my work more thoughtfully! < /p>

2. 2022 Hotel Annual Personal Work Summary

20__ has quietly ended. __ Hotel has also undergone major breakthroughs and changes in this year. As an ordinary member of the hotel, in Feel the changes in the stability, feel the innovation in the changes, feel the development in the innovation, and feel the pressure in the development. This year has indelible memories and unrepeatable significance for me and my administrative department. In daily management work , corporate culture construction, human resources, quality inspection, security and outsourcing, etc. I have gained a lot. Every job experienced and completed has become the driving force for future progress and laid the foundation for the work in 20__ With a good foundation, today I will briefly summarize the work of the personal and administrative departments, and report to all leaders and colleagues on the work ideas for 20__. I hope you will give me your corrections.

1. Summary of work in 20__ The responsibilities I bear have also increased my sense of responsibility and use. Before I entered the hotel to work, I knew very little about this industry. In just six months after arriving at the hotel, with the help of my leaders and colleagues, With the help of others, both myself and the department have made great progress. Of course, many problems have occurred during this half-year period, but this is also providing me with enough experience and capital to rely on for my work and personal growth. It is beneficial to both individuals and the department. The work is summarized and analyzed, and the work in 20__ is summarized as follows.

1. Description of work achievements

⑴ In the past six months, the department has made significant progress and achieved important results in standardized management and institutional construction.

⑵ Important breakthroughs were made in outsourcing work, laying the foundation for the hotel to create a good external operating environment.

⑶ Human resources work has made progress, and important progress has been made in personnel selection and recruitment, employee training, and scientific management and deployment of human resources.

⑷The quality inspection work has made progress, and the quality inspection system has been basically established.

⑸The administrative department provides basic support for the overall operation of the hotel, maintains close contact with various departments, and works together for the development of the hotel.

2. Summary of work mistakes

⑴ Short time and there are still some irregularities in the internal management of the department, which affects the overall effect of the work.

⑵ Focus on work quality and efficiency, emphasize strict management, and pay insufficient attention to employees’ lives. In the future, we will strengthen communication with employees to ensure that we can better meet work requirements.

⑶The training work lacks systematicity, and attention should be paid to improvement in 20__.

3. Analysis of personal strengths

⑴ Have strong affinity, have certain management foundation, be willing to withstand work pressure, and be able to adapt to the work environment quickly.

⑵ Have strong learning ability and be able to master new knowledge in a short period of time and apply it to practical work.

⑶ Have the ability to coordinate and control, be good at communication, and have strong ability to control management work.

⑷The work is meticulous and good at carrying out the work in details, which is of great benefit to the work.

4. Analysis of personal disadvantages

⑴ Because I have been in the hotel industry for a short time, I may lack professionalism.

⑵ The control and grasp of the shortcomings of one's own personality should be further improved, the advantages should be strengthened in work, the disadvantages should be avoided as much as possible, and one's own work behavior should be improved.

2. Work Plan for 20__

Looking forward to the challenging 20__, there are many plans waiting for us to implement one by one, so at the beginning of 20__, It is necessary to carry out a comprehensive design and planning of the work. I would like to inform you of the department plan here, hoping that you can make suggestions and corrections to my plan, and get your guidance and help during the implementation of the plan.

1. Description of the overall work plan

A basic principle: take hotel operation and development as the basic principle, and all work will be gradually carried out around this principle.

Two important tasks: the improvement of human resources management and the effective development of outsourcing work.

Three core links: the close integration of training work with operation and management work, the recruitment and selection of suitable personnel, and the steady improvement of safety work.

2. Specific work plan for 20__

⑴ Clarify your responsibilities, establish a work image, and contribute to the development of the hotel. As a hotel shareholder and a member of the supervisory committee, my feelings for the hotel and the responsibilities I bear are no longer just the duties of a person in charge of the administrative department. In 20__, my department and I will strictly In accordance with the requirements of the hotel leadership, implement every work to the smallest detail, assist the general manager in implementing every policy measure, and achieve good results in the hotel while also making great progress.

⑵ Human resources management work: In 20__, the administrative department will regard the recruitment and training of personnel as one of the important human resources management tasks, starting from establishing talent introduction channels, expanding personnel advancement space, and forming personnel benign Competition, work to achieve a good assessment mechanism, systematize human resources management work, and ultimately form a competitive workforce within the hotel.

⑶Training work: Good training work is an important guarantee for the smooth progress of hotel operations. In 20__, I will establish a complete training system, from employee induction training, professional training, daily training and management Starting from several aspects of employee training, the training work will be formed into a hierarchical and comprehensive training level. The training system will cover all areas and aspects of the hotel, and the training work will be effectively combined with the quality inspection work to train what I need and what I need. Taking needs as the main principle, build training into an important part of corporate culture, and lay a good foundation for hotel operations through training.

⑷ Form a system for quality inspection work and establish strict feasibility standards to achieve better work results. In 20__, quality inspection work must establish a sound system and form a working method in which hotel quality inspection and department quality inspection are linked. In principle, quality inspection work must be strict, not only strict on inspection but also strict on feedback, and not target punishment. , but to closely integrate the quality inspection results with employee training and department assessment to form a real and effective quality inspection work cycle to achieve better work results. At the same time, a feasibility quality inspection feedback analysis will be formed and reported to the hotel every month to provide the hotel with Provide basis for improving business management.

⑸Outsourcing work is based on the original external relations, "developing new friends, never forgetting old friends" and actively communicating with new leaders. With the support of hotel leaders, use all social relations and resources to handle matters in a timely manner. and coordinate various situations, so that the outreach effect and outreach expenses are better than in previous years, ensuring the normal operating order of the hotel.

⑹ With a high sense of safety responsibility and a high sense of responsibility to leaders and units, we pay close attention to hotel safety management and strengthen the unit's "safety prevention" capabilities to ensure that the hotel has no major safety accidents throughout the year. A practical fire drill will be held in 20__, and fire training will be intensified to raise safety fire protection work to an important level. A comprehensive inspection of the fire monitoring system will be conducted based on the hotel's internship situation to ensure its good operation. Planned in 20__ Organize three to four hotel-wide safety inspections and organize a small-scale routine inspection every month. At the same time, the responsibility for security work is assigned to the person, and a safety responsibility letter is signed with the first person in charge of the relevant department to make safety work routine. , institutionalization and standardization to achieve better results.

The year 20__ carries the dreams of many people and is coming to us at a speed unique to the information age. Entering this year, I hope that I can make progress in my work and give full play to my advantages. , avoid disadvantages, and learn to appreciate more life scenery in your career; I also hope that department work can be further improved on the existing basis; in 20__, my department and I will work hard to practice internal skills, improve connotation, accumulate internal strength, Expand the memory, build the department into a truly harmonious team, an excellent team, and a professional team, and also make yourself a professional hotel manager with professional qualities!

3. 2022 Hotel Annual Personal Work Summary

In the blink of an eye, we bid farewell to 20__ and ushered in a new 20__. Looking back on the work of this year, we still gained a lot. As the cashier of the hotel, I am responsible for collection, payment, reflection, supervision, and management. I have fulfilled my due responsibilities in four aspects, and while constantly improving my working methods, I have successfully completed the following tasks:

1. Cash business

I strictly follow the relevant systems for financial personnel and regulations, to achieve cash management, cash collection and payment, voucher review and cash journal registration and other operations to be careful and error-free, to ensure that cash receipts and payments are accurate, carefully review the number of original vouchers and amount calculations reviewed by the accounting supervisor Whether it is consistent with the amount, the cash journal is recorded one by one to ensure the accuracy and timeliness of cash work.

2. Other work

Completed various temporary tasks assigned by the leadership in terms of quality and quantity. Carefully handle the cooperative relationship with the financial personnel of other units. In addition, for your own work, strictly implement the cash management and settlement system, regularly check the cash and accounts with the accountant, and report any discrepancies in cash amounts in a timely manner and handle them in a timely manner. Collect and sort out various receipts and receipts in a timely manner, and deposit cash in the bank in a timely manner, so that no cash is left unattended. Adhere to financial procedures at work, strictly audit and calculate (the bill must be signed by the handler, reviewer, and approver before it can be reported), and bills that do not comply with the procedures will not be paid.

Looking back on every bit of this year, every time I complete a work task, even if I am a little busier, I still feel very happy and at ease. In the new year, I still need to be more diligent at work. I am proactive and have a more serious and responsible attitude; in addition, I can make this little progress now thanks to the help and communication of my leaders and seniors. I truly feel the care and expectations of my leaders, and I also sincerely admire them. Their rich practical experience. I think that ordinary work does not mean the end of pursuit. I am in a relatively ordinary job, so I should realize my ideals and pursuits. No matter what the result is, even if it is ordinary, it cannot be mediocre. What's more, the pursuit of the process itself is a kind of growth and progress.

In the new year, I will be more strict with myself, learn from last year’s work, narrow the gap in business, and make my future work more rigorous and orderly, so that I can achieve the best results. I will make my own efforts for the development of the hotel with a more down-to-earth attitude and will never let down everyone’s expectations of me! At the same time, I sincerely hope that my seniors can guide me in my work and help me in my thinking. I will try my best to contribute to the further development of the company. and expand to play their due role.

As a member of the hotel, in order to strengthen the standardized management of hotel operations, promote the hotel's multiple development, and improve the hotel's efficiency, the following suggestions are made:

1. According to your own Operate characteristics, do a good job in publicity, and emphasize and highlight your own characteristics.

2. Do a good job in basic management of hotel employees, and stabilize and motivate employees through salary and performance management.

3. Develop your own food quality standards and service standards, and strictly implement them to win more repeat customers.

4. Attract more customers and expand popularity through effective marketing and promotion methods.

5. Comprehensively consider your own costs, peer prices, and customer affordability, and set reasonable dish prices.

6. Actively listen to customer opinions and suggestions, promptly improve the variety and taste of dishes and service standards, and maintain competitive advantages in service quality. Make appropriate adjustments to dish prices according to specific circumstances to ensure that the customer churn rate is minimized.

7. Actively learn from your peers (in any way), learn from their strengths, and constantly improve and improve yourself.

8. Maintain good relations with taxation, price, health and other departments to reduce troubles in this area.

9. Absorb new ideas and concepts, constantly improve the dining environment for customers, and meet the needs of customers and create an atmosphere.

10. Pay close attention to the price fluctuations of raw materials and auxiliary materials, and effectively control the increase in costs by selecting excellent suppliers and adjusting settlement periods to gain competitive advantages.

11. Determine your own business philosophy, put customers first, often go to other people's stores as customers, and think from other people's perspective. You will often find your own shortcomings and make timely adjustments to improve your shortcomings.

12. Based on the development process of your hotel, continuously establish and improve existing rules and regulations to protect the hotel's progress.

Finally, I once again sincerely thank every colleague and leader around me. With such good colleagues and leaders like you, in such an excellent group, I believe that our company will be better tomorrow. Good! And we will also gain unlimited hope!

4. 2022 hotel annual personal work summary

20__ is a year of steady growth for the hotel and a year for the hotel to improve its management services. The year was also a year of brilliant achievements. In this year that is about to pass, the Finance Department has closely focused on the business ideas of "strengthening operating capabilities, expanding marketing channels, improving systems and processes, controlling costs and energy consumption, and improving service levels." In line with the requirements of "strengthening supervision and improving quality", we strive hard in growth. Internal management focuses on the difficulties and key points of the work, constantly improves the quality and service skills of employees, overcomes various difficulties, completes various tasks, and achieves more achievements than ever in the past year. A year of impressive results.

1. Operation and management

In 20__, under the care and guidance of Mr. __ and Mr. __, the employees of the Finance Department were basically able to complete various tasks and conduct financial work on a monthly basis. Accounting, insisting on completing various daily tasks, obeying the hotel's work arrangements, cooperating with the hotel's new employee induction training, actively organizing and participating in various hotel activities, and doing various financial security work, no safety accidents occurred throughout the year, ensuring For the smooth progress of the hotel's overall safety production throughout the year, the following aspects of work are generally completed:

1. System construction and process management: Over the past year, we have revised the hotel's financial system and work processes. , clarified their respective job responsibilities, improved various process work, strengthened the operability of each process, and designed, produced, and printed various business forms according to job requirements, so as to streamline the processes within departments, between departments, and between departments and regulatory departments. It operates smoothly and provides accurate and detailed basis for business decisions.

2. Supplement and improve the hotel salary system: through the formulation, accounting, implementation and distribution of service sales awards, it reflects the competitive salary system of different pay for the same position, more work, more gain, and reasonably cooperates with the hotel salary reform .

3. Standardization and arrangement of accounting accounts: Taking advantage of the opportunity of the internal audit of the accounts of the Central Branch, the Finance Department first conducted a self-examination of the problems, and then promptly and conscientiously dealt with and corrected the problems raised by the internal audit. , eliminate the original problems and existing deficiencies, and achieve the standardization of the overall accounting; and combine the needs of operations to formulate new and more applicable accounting subjects, and standardize the accounting month by month to better and complete accounting Business conditions.

4. Analysis and changes of operating statements: According to business needs, reasonably change the format and content of the statements to more clearly reflect various income items; summarize and analyze the operating conditions of each quarter, and understand and deal with existing problems issues, providing a powerful reference and reference for future operations.

5. Accelerate the operation of current funds: Develop and improve the corresponding collection and transfer procedures for accounts receivable and payable and standardize the forms, sort out the number of monthly accounts receivable, and prevent the occurrence of dead debts and bad debts. Accelerate the return of funds; strengthen contact and collaboration with suppliers to ensure hotel material supply and provide backup operating needs.

6. Strengthen accounting audit supervision: Strictly supervise and control the implementation of the hotel's financial policies and financial procedures, promptly and resolutely stop any behavior that violates the hotel's financial system and cause the hotel to suffer losses, and effectively ensure that the hotel interests are not harmed.

7. Establish reasonable material circulation procedures: reasonably save energy and reduce consumption, manage various materials and materials, effectively control costs, reasonably calculate various revenue costs, supervise the purchase, issuance and storage of various materials and materials, Establish various related processes and detailed ledgers and records, strengthen the cleaning, rectification and management of warehouse materials, strengthen the management of entry and exit procedures, and establish procedures for the storage and use of items.

8. Strengthen safety inspection and supervision: Establish safety awareness. Safety accidents are no matter how big or small, and all hazards are serious. Strengthen safety inspections to prevent various safety hazards, and conduct quarterly and monthly inspections. Small checks, detailed checks, and cross-checks in all aspects, involving property, food, sanitation, office, operation, environment, personal safety, etc., to prevent problems before they occur. Departmental safety inspection regulations have been formulated to ensure the safe operation of the Finance Department and the overall safety of the Finance Department. There were no safety incidents in the year.

9. Improve the level of technological operation and expand new hotel business: Rely on the hotel’s favorable office conditions, strengthen system operations, strengthen daily operating system review and supervision, strictly supervise the operation and process operations of the hotel management system, and implement them conscientiously Operating procedures for various forms, reviewing various income and expenditure bills, monitoring and reviewing original vouchers, cash and material incomings and outgoings in strict accordance with financial system requirements; standardizing system account settings to lay the foundation for the development of VIP card business and other new businesses. Take hotel operation and management to a new level.

2. The direction of future efforts

1. To promote team spirit, company management is not an individual behavior, and individual abilities must be limited. If everyone works together, we can achieve twice the result with half the effort. .

2. Learn to communicate with departments and leaders. The Finance Department takes care of every point and aspect of the hotel, and deals with every department in daily business. Listen more to department opinions and suggestions, discover and correct problems in a timely manner, fully and effectively exert the supervisory function of accounting, timely feedback information to the leadership, and change from reactive to proactive.

3. We must continue to learn business and learn from many new areas of finance, taxation, computer applications, corporate law, business management and other areas involved in accounting, so that we can be more conducive to future work.

In general, our Finance Department serves as the hotel’s logistics department, and we actively and closely cooperate with the hotel’s various tasks. Although we have carried out work in many aspects, some system processes are still being explored and used, some processes have been established but the operation is not smooth enough, and some processes need to be adjusted in time to adapt to the operation. Although we are also constantly carrying out democratic reviews We hold symposiums with employees to promote democratic management of enterprises, but there are still many things we cannot do well. Therefore, in the new year, we will continue to strengthen learning, work hard to continuously improve and rationalize the basic system and procedures, and increase supervision. Reasonably control cost and energy consumption, continuously improve our service quality, strengthen management participation, improve our management level, formulate quantitative assessment standards for positions, reflect the real-time working status of each position, and urge positions to devote themselves to work with due diligence, so that we can closely Unite and work together to make our hotel prosperous and continue to develop and remain invincible forever.

5. 2022 Hotel Annual Personal Work Summary

Over the past year, under the guidance of the Administration Bureau and under the specific leadership of Director Li of the Reception Center, we have focused on the work center and effectively performed service responsibilities , creatively carried out reception work, received unanimous praise from most guests, colleagues and leaders, and successfully completed various tasks assigned by leaders. At the same time, individuals have also achieved certain results in different aspects, mainly reflected in the following aspects. The work is summarized as follows:

1. Raise awareness

The hotel industry as a The essence of service work is to provide guests with high-quality and comfortable dining and rest environments. The front desk reception work is the first part of the work and also represents the first impression of the hotel. Front desk staff must be highly aware of the importance of their work, always keep in mind the service tenets of "guests first, service first" and "to make guests completely satisfied", always smile, and receive guests from all parties seriously and humbly. Only by continuously improving the awareness of the importance of front desk work ideologically can we do a good job in front desk work. Only by basing ourselves on our own work and paying attention to every service link can we ensure the orderly and healthy development of all work.

2. Solid work

Over the past year, I have been diligent and solid in my work, strictly followed the regulations and requirements on front desk work, conscientiously performed front desk service responsibilities, and proactively carried out various tasks Work. During the work period, I was on duty on time and never arrived late or left early, ensuring the normal business order of the reception center. He treats guests politely and warmly, with a friendly smile, answers questions and suggestions patiently and humbly accepts them, actively coordinates and resolves them with relevant units in a timely manner, and properly handles guest complaints, large and small, which has won praise from the majority of guests. In terms of treating colleagues, we can be united, help each other, be friendly and harmonious, and properly handle various problems in personal life.

3. Strengthen learning

While working hard, I insisted on studying various cultural knowledge, mainly in hotel management, law, accounting and other aspects of systematic and in-depth study. . How far a person can learn determines how far he or she will go. Only by constantly learning all aspects of knowledge can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.

Of course, while summarizing my achievements, I also have some shortcomings, such as my overall awareness and proactive actions are not strong enough, which needs to be improved in the next step.

In short, at the end of XX, with the care and help of my leaders and colleagues, I achieved some results, but in the face of new situations and new problems, I still need to stand on a new starting point, Meet new difficulties and challenges, make persistent efforts, continue to perform work responsibilities conscientiously, continuously improve business standards, carry out work creatively, and contribute your own light and heat to the overall development of the reception center.