Hotel self-assessment

Five articles about hotel self-evaluation.

Hotel self-evaluation model essay 1 flies like the sun, time flies like an arrow, and a month's internship life is fleeting. This is the only internship in my student life, and it is also a big test of the professional knowledge I have learned in the past three years. Every day as an intern in the restaurant of Mingyuan Xindu,

In the past few days, I have really learned a lot: apart from the service process and skills of Chinese catering and the characteristics and types of Cantonese cuisine, I can also learn some things that are difficult to learn in class: how to deal with my own interests and the interests of hotels, how to deal with interpersonal relationships among colleagues, and how to adjust my mentality, which makes me realize that a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned service awareness, and I agree with him very much: "Service awareness not only requires waiters to have the concept and desire to provide quality services for their guests, but also should have the same awareness for their colleagues." Yes, this is the true meaning of "service consciousness", and this is the embodiment of a waiter's real quality.

Employees represent the image of the whole hotel, which is a very important aspect of hotel VI design. I am always proud of being a server, because we help others every day, guests get surprises from us, and we also find a rich life in the surprises of our guests. The internship is over, but whether it is the internship now or the future work, we will be proud of being waiters and our spirit will bloom like a cotton tree.

Hotel self-evaluation model essay 2 A week's internship life ended in a blink of an eye. Recalling the dribs and drabs in the internship days, I felt a lot and benefited a lot. Most importantly, I learned something that is difficult to learn in class, and also cultivated my practical ability, improved my willpower, and laid a solid foundation for my future study and work.

In the process of internship, I experienced a lot and learned a lot, which made me understand the hardships of work and the reality of society. At first, I was still very nervous when serving food alone, and sometimes I didn't dare to look at the guests. Every time a guest wants to place an order, I dare not place an order. Seeing that everyone is busy, I don't know who to look for. Later, I gradually became familiar with everything, and I was not nervous in front of the guests. I could also answer the questions that the guests met when I was eating. When my colleagues are busy, I can also take time out to help. I became more and more familiar with the service industry, so I met all kinds of guests. Sometimes, when I talk to my guests with a smile, I always try my best to serve them. Sometimes, when I am praised by guests, I always feel very happy and satisfied. Because my work has been recognized by the guests, it is also an affirmation of myself, which has increased my confidence in my work.

Although I have encountered unhappy things at work. But I believe that these unhappy things are not bad things, because they can inspire me, let me get in touch with setbacks in my work early, and let me go on strongly.

In fact, this internship is a beautiful journey for us to know, exercise and feel. Not only let us get in touch with the society in advance, accumulate experience, but also learn how to deal with colleagues and adjust our mentality.

Hotel self-evaluation model essay 3 is now standing at XX Hotel, which is a valuable practical activity for me to leave my classmates and school in a real sense. Not only felt a lot, but also gained a lot.

First of all, in terms of professional skills, under the strict teaching and supervision of the master, from the beginning, I am completely unfamiliar with the job responsibilities and contents, to familiarity, and then to familiarity, from browsing the front desk service operation specifications to actual operation, and from behind the scenes to the stage, which is not only a manifestation of improving my skills, but also a manifestation of being responsible for the guests. Among them, all the old employees took pains to help me, and I thank you from the bottom of my heart. It is a new challenge for me to receive customers and answer the phone every time. I don't have rich reception experience, and I'm not familiar with my own business, so there are obvious shortcomings of low work efficiency in actual operation, and the control is a bit stiff.

Secondly, what impressed me deeply was the corporate culture of Golden Bay. Various types and levels of skills and hotel culture-related knowledge training let me see that an ever-advancing enterprise is not only an encouragement system, but also an opportunity for self-improvement. In addition, the salary system of Golden Bay is also one of my hobbies. Flexible scores and scores, plus bonuses, not only bind the salary with personal performance and development potential, but also fully consider the occupancy rate and operating conditions of the hotel. There is also a culture called problem solving, which is the ability to provide knowledge to help guests solve difficulties. The golden key is typical, and it is also my concern in this internship. Satisfied, happy, complete the impossible task.

On the other hand, Golden Bay Hotel is short of hardware facilities. It has been in business for more than ten years. The room is slightly narrow and the facilities are aging. Although some rooms are newly renovated, the format is difficult to change. I believe that only by providing better service to guests can we make up for the defects of hardware facilities. Furthermore, through the internship at the front desk, I found that the employees are very active, especially those from other places. Perhaps this is a common phenomenon in hotels, but it will inevitably lead to the brain drain and waste of resources, which requires hotels to invest more time and energy in continuous training for new employees.

Through this short-term internship at the front desk of Golden Bay Hotel, I have an intuitive understanding of the importance of the operation process and management practice at the front desk, laying a further foundation for future theoretical study. At the same time, during my internship, I also met many colleagues and friends.

I am a senior majoring in hotel management at * * University. When I was about to graduate, I went to the * * hotel for an internship for a month under the arrangement of the school. During the internship, I studied in the housekeeping department, catering department and marketing desk of the hotel respectively. This internship has benefited me a lot, and it is a good opportunity for me to study book knowledge for four years in college. This is an internship appraisal.

Followed by the catering department. The catering department is the most complex and arduous department with the largest number of employees and the largest workload. In the study of this position, I learned a series of basic restaurant service methods from senior restaurant waiters, such as how to set the table, remove the table, order food, serve food and so on. And have a further understanding of the service process of the restaurant.

First, I went to the housekeeping department of the hotel to study. In the housekeeping department, I learned how to clean the room and make rounds from the cleaners and room attendants. And learned about the daily work flow of the housekeeping department from other staff. In the process of studying in the housekeeping department, I learned the most basic methods of making the bed, cleaning the toilet and simple room service. Have a preliminary understanding of the basic goods sold by the hotel.

Finally, the front desk. The front desk is the facade of the hotel, where guests form their first impression of the hotel. The front desk service basically covers all the services that the hotel can provide, so the front desk service personnel need to have enough knowledge of all departments of the hotel to provide satisfactory and thoughtful services to the guests. During this period, I have a deep understanding of some basic daily operations of hotel guests, such as how to check in and check out, and carried out practical operations.

The short one-month internship soon ended. In this project, I finally realized the role difference between work and study. I not only learned the basic methods and skills of hotel service from hotel staff, but also realized how to communicate and get along with guests and colleagues, and was moved by the selfless professionalism of hotel staff. This not only laid a good foundation for my future theoretical study, but also gave me a good start in the hotel industry.

Time flies, and the hotel life in * * is coming to an end. Since my work, I have made great progress and gained a lot in my thoughts, study and work under the careful training and teaching of the unit leaders and through my continuous efforts.

Consciously abide by the rules and regulations of the hotel, and insist on participating in every training and self-evaluation of the hotel. I want to be positive, cherish every brick and tile of the hotel, and always devote myself to my study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize that I should be an excellent worker with all-round development in morality, intelligence and physique. In learning, I strictly demand myself, and with the strong pursuit of professional knowledge and skills, I correct my work attitude and integrate theory with practice. In addition to learning professional knowledge, we also pay attention to the expansion of knowledge in all aspects, and extensively dabble in the knowledge of other departments and disciplines, so as to improve our own specialties and ideological and cultural quality, including learning to develop good living habits in life, living a full and orderly life, having a rigorous attitude towards life and a good life style, being warm and generous, honest and trustworthy, helpful, having their own good principles, and being able to live in harmony with colleagues.

At work, from * * to now, I have worked in the catering department, front desk, room service center and other departments. Before I went to work in the room service center, I also attended the hotel's own training during the hotel renovation. I was learning the operation skills of the guest room at that time. No matter which department I am in, I am strict with myself and study hard. It is with such a firm belief that I became an expert. It laid a good foundation for the smooth development of my future work.

I remember when I first entered the restaurant, the hotel was full of business. Although I just learned some theoretical knowledge from my alma mater, this situation could not meet the needs of my work. In order to master the service industry as soon as possible, I insist on transferring to the hotel every day: learning hotel system and theoretical knowledge. During working hours, I will learn practical operation from those seniors and help with some small things. At night, my homesickness grows day by day. At that time, the manager often gave us meetings to talk about the inconvenience of work and the dissatisfaction in his heart plus his own shortcomings, and gave spiritual encouragement to the work. After a long period of exercise, overcoming and hard work, I became a qualified waiter. What I gained the most from spending a year and a half in catering was that during the catering process, I learned the etiquette in people's most basic communication occasions and treated guests with enthusiasm, friendliness, patience and thoughtfulness. This is also what I lack in my own character. In fact, this is also a good way to change bad personality. I spend most of my working time in the guest room. In order to better serve customers, I have given different help and services to customers with different levels and needs, which requires me not only to have comprehensive professional knowledge and extensive information sources, but also to keep close contact with various departments. What I learned from the front desk also made my job in the room service center handy. At the same time, strengthening close cooperation, unity and cooperation with colleagues, mutual understanding and forming group strength can improve the efficiency and progress of work.

Finally, I want to say that the above is just a little achievement in my work, and I can't do without the help of unit leaders and colleagues. I have always believed the saying, "No matter how bright a match is, it is only as bright as a bean." . But if you light a pile of matches with a match, it will burn very brightly. "I hope to use my brilliant youth to ignite every guest around me and inspire my colleagues to contribute to our cause and create a better tomorrow.

The disadvantage is that the mood fluctuates greatly and is not gentle enough. I will constantly exercise and improve myself in my future work, and strive to become an excellent hotel worker.

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