What should a hotel attendant do?

1) Speak standard Mandarin, be enthusiastic, polite, considerate to guests, have a strong sense of responsibility, obey management, cooperate with employees in the department, abide by the employee code, and do their job well.

(2) Be proficient in service skills and cleaning standards, and keep equipment in all parts of the department clean, items neat, the air fresh, and the environment elegant.

(3) Stick to your post, do not wander around or chat in irrelevant areas, be loyal to your duties, ensure the safety of guests, conduct frequent inspections, discover problems in a timely manner, solve them, and report to superior supervisors immediately if they cannot be solved.

(4). Responsible for checking the operation of various equipment, and reporting problems to superiors for maintenance projects in a timely manner.

(5) Remind guests to take good care of their belongings, do not reduce the service procedures prescribed by the department without authorization, and make reasonable arrangements according to guest requirements.

(6) When filling in the documents, the handwriting should be clear and neat, and no omissions should be made.

(7) If any leftover items are found, they should be handed over to the director or director immediately. The director will then hand them over to the deputy lobby manager of the main station for safekeeping and keep records for future reference. If the guest claims them, they must go through the lobby. Assistant manager, please describe the characteristics of the item in detail (for example, ask the customer to tell the phone number and call for verification), present a valid ID and log in for record before returning it. If no one collects it for a long time, it will be handed over to the company for further processing.

(8). The waiting time for guests to be served is limited to 60 seconds. They must not exceed the specified time and guests must not be treated coldly.

(9) When guests arrive, they should greet them politely immediately and make reasonable arrangements according to their requirements