What are the principles of hotel management?

Hotel is a service industry facing the society. To complete the customer service work, it needs the close cooperation of all departments and is completed by all positions. This requires unified management principles to maintain the operation of the hotel. (1) The principle of being responsible for the direct supervisor.

Each employee has only one boss, who is only responsible to his immediate boss. Direct supervisors guide, arrange, inspect and supervise the work of subordinates, forming a vertical leadership model of first-level management. Each employee only accepts the instructions of one boss, and the subordinates do not overstep their authority, and the superiors do their duty. ② The principle that the second line serves the first-line departments.

Front-line departments are at the forefront of customers. They regard the customer's demand as their responsibility, and the customer's demand is the order. In order to ensure the smooth customer service mechanism, the second-line departments should establish the overall situation awareness and service awareness to ensure the smooth work of the first-line departments. ③ Authorization principle

In order to improve management efficiency and arouse the enthusiasm of subordinates, bosses should learn to delegate, instead of doing everything by themselves. Empower those subordinates who have a sense of responsibility and strong working ability and trust their ability. ④ Time management principle

The working characteristics of the hotel determine that any service activities have time requirements. First, there is a time standard for customer service.

Second, the internal operation of the hotel should also have a time limit.

This requires managers to firmly establish the concept that time is money.

⑤ communication and coordination principle

Communication and coordination in the hotel is very important, and it is emphasized to strengthen effective and active communication between superiors and subordinates, between departments and within departments to ensure smooth communication. ⑥ Target principle

The goal is the requirement that every manager abides by, and every manager should conscientiously complete the established goal. Goal is a kind of pursuit, but also a kind of pressure.