How to write the reward and punishment system for cleaning rooms in hotels?

1, reward 1. Employees who provide excellent service to guests and are praised in writing or orally.

2. Find signs of accidents and take timely measures to prevent major accidents.

3. In order to maintain the safety of state property, the lives and property of others and guests, those who are brave are brave.

4. Put forward reasonable suggestions and adopt them. If they are really effective, they will be rewarded in different degrees according to their effectiveness.

5. Those who can't hide money.

6. Report and expose bad behavior.

7. Take care of public property, save and not waste.

8. Unite colleagues, respect superiors and promote excellent hotel culture.

9. Complete the outstanding role of the work and set an example (on the bright side, choose the quarter).

2, the internal punishment system

1. If you don't go to the service center to sign in and sign out, sign in and sign out on your behalf.

2. Those who don't wear work clothes, work shoes, socks, or work permit when going to and from work, and whose appearance does not meet the requirements.

3. Those who are late or leave early will be given a verbal warning within 30 minutes, and those who exceed 30 minutes will be treated as one day of absenteeism and given a written warning.

4. Those who read newspapers, eat snacks, write letters, chat, listen to music, make personal phone calls and do private work during working hours.

5. Those who are not active and lazy at work repeatedly commit crimes twice.

6. Entering the guest room without reason (not within the scope of self-cleaning).

7. The succession does not fill in the work record or the succession is unclear.

8. Work in violation of operating rules at work (placing cloth carts, using and maintaining garbage bags and vacuum cleaners, and not carrying or filling in the waiter's work report).

9. Don't open the door or watch TV or listen to music when making a room (except for normal inspection).

10. In the room, sitting at the reception desk, talking and laughing.

1 1. Don't lock the doors and windows after decorating the house.

12. Don't knock on the door and identify yourself when you enter the room to work.

13. If it is necessary to work overtime due to work needs, it shall be refused without reason.

14. Speak your hometown dialect during working hours.

15. Poor personal hygiene (female: no make-up, deducting the service fee of the month, long nails, long hair over the shoulders, nail polish and heavy makeup; Man: long hair, long nails, beard, smelly).

16. Not in the designated post at work, leaving the post without authorization, and wandering in the hotel business area after work.

17. Speak loudly at work, make noise and call people far away.

18. Knock with other objects instead of fingers.

19. Don't greet guests or bosses.

20. Without the approval of the foreman or the staff of the service center, all items in the service center are lent out.

2 1. The sanitary area of public * * * is not up to standard (including stairs and corridors). If there is garbage, stains or water stains, each shift will be punished once, and the foreman will double it.

22. Failing to fill in various forms and statements as required.

23. Stand against the wall, turn your back on the guests or make indecent moves when answering the phone.

24. Without the consent of the foreman, no one is allowed to rest in the workshop, and the door is not closed when entering.

25. Personal leave must be applied 24 hours ago, and report to the leaders above the manager level, explain the reasons, and take effect after approval. Otherwise, it is forbidden to ask for leave by phone or message when absenteeism is handled.

26. Sick leave must be recorded in the local hospital at or above the county level, otherwise it will be treated as absenteeism. 27. The manager and director find out that the room hygiene and public hygiene are unqualified, and punish the attendant on duty, and the foreman doubles it.

28. Do not obey the work arrangement of the superior at work, work negatively, and give a written warning to the superior.

29. Without the approval of the superior, the shift is transferred without authorization, and the duty and substitute are all treated as absenteeism.

30. Those who fail to return on time after the holiday expires will not go to work within three days, and those who leave after three days will be dealt with automatically.

3 1. Practising fraud at work, without causing heavy losses.

32. Damage or damage to public property (except compensation according to the price) shall be handled with a written warning.

33. Without the consent of the guest, flip the guest's belongings at will and give a written warning.

34. If a guest complains or quarrels with a guest due to work mistakes, they should be classified according to different degrees.

35. Deal with things at will and don't ask for a written warning.

36. The service is not positive and enthusiastic, and the guest complainant gives a written warning.

37. Unauthorized use of the guest's articles and unauthorized taking of the hotel articles out of the hotel (except those with a notice at the manager level or above) shall be fined 10 times the value and given a written warning.

38. Refuse the inspection of relevant personnel authorized by the hotel manager.

39. In addition to compensation for the loss and shortage of hotel property caused by work mistakes, a written warning should also be given.

40. If the guest's belongings are not handed in or the normal left-over items are not handled, a written warning will be given.

4 1. Give a written warning to exchange foreign currency without authorization.

42. Those who make trouble in the hotel will be given a final warning or expelled.

43. Be on duty (sleep all night) and give a written warning.

44. Sell goods in disguise and give the guest a written warning.

45. The disinfection room, disinfection cup unqualified rework and give a written warning.

46. Whoever gossips, slanders others, affects unity and reputation of others shall be given an oral or written warning according to the seriousness of the case.

47. Violation of operating procedures, resulting in losses, in addition to compensation to give a written warning.

48. Sleep in the guest room, make long-distance calls, watch TV and take a shower as the last warning.

49. Use it to register, extort money from guests, and dismiss them as soon as they are found.

50. Insult, abuse, threaten others, quarrel with guests, and be dismissed immediately.

5 1. Anyone who steals the property of hotels or guests or employees shall be fired immediately.

52. Ask the guests for tips, goods or other remuneration and dismiss them immediately.

53. Recruit clients, introduce prostitutes, and immediately dismiss them.

54. Those who organize and incite strikes, resist Europe and gather people to make trouble shall be dismissed immediately.

55. Anyone who disseminates obscene publications or videos shall be dismissed immediately.

56. Dereliction of duty, violation of operating procedures, resulting in serious consequences, immediately dismissed.

57. Frequent violation of hotel regulations, repeated admonitions and immediate dismissal.

58. If you are absent from work for three days in a row or twice in a month, you will be punished by voluntary resignation or dismissal.

In case of any conflict between the above rules and regulations and the Staff Code, the Staff Code shall prevail.