Ask some basic knowledge about hotels. '

In order to promote the development of tourism, protect the interests of tourists and facilitate the comparison between hotels, the international community has made some regulations on hotel grades. According to the hotel's construction equipment, hotel scale, service quality and management level, a relatively unified grade standard has been gradually formed. Tourist hotels are divided into five grades, namely, one-star, two-star, three-star, four-star and five-star.

① One-star hotel. Simple equipment, with two basic functions of eating and living, can meet the simplest travel needs of guests and provide basic services.

② Two-star hotels. General equipment, in addition to basic equipment such as guest rooms and restaurants, there are comprehensive service facilities such as commodity department, post and telecommunications, beauty salons, etc. Good service quality, low fees and economic benefits.

③ Samsung Hotel. Fully equipped, it not only provides accommodation, but also provides comprehensive services such as meeting room, recreation hall, bar, coffee shop, beauty salon and so on.

Facilities. Each room covers an area of about 20 square meters, with complete furniture, refrigerator and color TV. Good service quality and charging standard.

Higher. Can meet the needs of middle-class and above tourists.

④ Four-star hotel. Luxury equipment, comprehensive service facilities, many services, excellent service quality, attention to indoor environment art, and provide quality services. This kind of hotel is usually called a first-class hotel internationally, and the fees are generally higher.

⑤ Five-star hotel. This is the highest level tourist hotel. The equipment is luxurious and the facilities are more perfect. In addition to luxurious guest room facilities, service facilities are complete. Various restaurants, large banquet halls, conference halls and comprehensive services are relatively complete. It is the center of social activities, conferences, entertainment, shopping, entertainment and health care. With beautiful environment and high service quality, it is a kind and happy small society. The charging standard is very high.

2. What is the classification of hotel rooms?

Single room: a room with an area of 16~20 square meters, consisting of ancillary equipment such as toilet. There is a single bed in the room.

Standard room: A room with two single beds or a double bed is called a standard room. This room is suitable for two guests and couples and for tourist groups.

Deluxe Room/Superior Room: There are two single beds or a double bed in the room. The decoration and facilities of the room are higher than those of the standard room, and the price is also higher.

A little higher than the standard room.

Business room: the room has two single beds or a double bed, and the room can access the Internet to meet the needs of business guests.

Executive room: most of them are double beds. This type of room is on the first floor alone, and is equipped with a dedicated business center and coffee shop.

Suite: consists of two or more rooms (with toilet and other ancillary facilities).

Double Suite: Generally, two rooms are connected. One is the reception room and the other is the bedroom. There are two single beds or a double bed in the bedroom. Such a room is suitable for couples or tour groups.

Combination Suite: This is a specially designed room according to needs, and each room has a bathroom. Some consist of two opposite rooms; Some are composed of two rooms next door, with doors and locks in the middle; Some are made up of three adjoining rooms with bathrooms.

Multi-suite: It consists of three to five or more rooms. There are two bedrooms with bathrooms, a reception room, a dining room, an office and a kitchen. There is a king bed in the bedroom.

Superior Suite: A suite of seven to eight rooms with a mini-bar in the corridor. The two bedrooms are separate, and the men's and women's bathrooms are separate. There are living rooms, study rooms, conference rooms, suites, guard rooms, dining rooms and kitchen facilities, and some have indoor gardens.

Duplex suite: consists of two floors, upstairs and downstairs. Upstairs is the bedroom with two single beds or a double bed. There is a bathroom and reception room downstairs, and there is a movable sofa in the room, which can also be opened as a bed.

3. What are the precautions for staying in the hotel?

The most important thing is to take valuables with you and close the door when you leave the room.

(2) During the stay, if passengers have valuables that are inconvenient to carry, they can be kept by the service desk (generally, star-rated hotels have this service).

③ Do not use electric stoves, rice cookers, electric irons, etc. In the hotel room; Don't smoke in bed either (it is easy to cause fire).

According to the relevant regulations of the government, inflammable, explosive and radioactive dangerous goods cannot be brought into the hotel. Not to mention engaging in prostitution, drug abuse, gambling and other illegal activities.

⑤ In case of theft, please inform the service desk as soon as possible.

4. Common sense of European and American hotels

If you go to the hotel's high-end restaurant for dinner, whether you have a reservation or not, you must stop at the restaurant door first; Diners can store their coats, hats and umbrellas in the cloakroom; When you leave your seat temporarily during the meal, the napkin should be placed on the chair. If you put it on the table, you will be mistaken for having finished your meal.

Most restaurants in Europe and America pay for their seats. When diners find that the service charge is not included in the bill, they should pay a total tip of 10% to 15%. However, some bills without "service fee" will be marked with "OK", indicating that tipping is not required. In addition, when eating spaghetti, don't roll it up and eat it with a spoon or fork; Eat lobster, cut the meat or shell with a knife and eat it on a plate; Be sure to use a spoon when drinking soup, and never pick up a basin to drink.

There will be three towels in the bathroom of the hotel, each of which has its own use; The youngest is to wash the body; Medium towels are used to wash your face, and large towels are used to wipe your body after bathing.

Some hotels also have a rope in the bathroom, so don't pull it casually, because it is an alarm device to prevent sudden onset of heart disease.

If you want to send the laundry, put the changed clothes in the laundry bag in the wardrobe, fill out the laundry list, put the list in the bag, and then call the laundry.

If you want the hotel to deliver food to the guest room, you can ask for "room service", but this is more expensive than eating in a restaurant 15%, and the tip is about 20% in cash.