Responsibilities and workflow of the reception post at the front desk

Receptionists need to be skilled in using computer office software, with good working attitude and communication and coordination skills; Serious and responsible, with good professional ethics and sense of responsibility. The following are the duties of the receptionist I have carefully collected. Let me share them with you and enjoy them.

Responsibilities at the front desk 1

1. Guide customers to fill in information, do a good job in inputting customer information system, and complete customer service work such as customer guidance, triage, customer guidance service in waiting area, consultation room connection, referral connection, follow-up telephone confirmation, doctor-patient communication and coordination;

2. Be responsible for the reception of customers, the answering of customers' phone calls, the recording and handling of customers' needs, and the reporting to superiors and customer feedback;

3. Sign, register and distribute express delivery and letters;

4. Complete other tasks assigned by superior leaders.

Front desk reception job responsibilities 2

1. Responsible for the reception of visiting guests and the handling of telephone calls at the front desk.

2. Be responsible for introducing the services and facilities of the school to customers.

3. Assist in daily office affairs, such as answering phones, sending and receiving faxes, printing and copying documents.

4. Arrange courses for students and provide corresponding services.

Front desk reception job responsibilities 3

1. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

2. Responsible for the daily meeting and reception of the chairman's office;

3. Responsible for the maintenance of the chairman's office and the front desk environment;

5. Be responsible for answering the telephone at the front desk, do a good job in telephone consultation, carefully record important matters and convey them to relevant personnel without omission or delay;

6. Complete the tasks assigned by the leaders in time and assist other departments.

Front desk reception job responsibilities 4

1. Check in and check out, understand the handover of the last shift and handle it.

2. Be familiar with the reservation information and know about the guests, especially remember the names of VIPs and regulars who will come to the store, know all the activities of the hotel and know the information of important guests.

3. Be familiar with the hotel's policies on room sales, and sell rooms to in-store guests to strive for economic benefits.

4. Grasp the information inside and outside the hotel and provide accurate information services.

Grasp the information inside and outside the hotel and provide accurate information services.

6. Establish a good relationship with the guests and handle the general complaints of the guests.

7. Skilled operation of hotel management system.

Responsibilities of reception at the front desk 5

1, abide by the financial system and operating procedures;

2. Go through the check-out formalities for the check-out guests in accordance with the regulations, so as to ensure that the guests can handle all the accounts before leaving the store;

3. Collect the returned outstanding accounts and report the outstanding items to the assistant manager in the lobby;

4. Handle refund, payment and transfer;

5. Responsible for exchanging foreign currency for guests and providing safe for valuables;

6. Ensure that all procedures at the front desk comply with the company's accounting standards;

7. Investigate any account differences that may occur on the basis of night audit;

8. Record the latest accounts of all rooms;

Job responsibilities of front desk 6

1, answer the phone, receive the fax, transfer the phone or record the information as required to ensure timely and accurate.

2. Do a good job in the reception, registration and guidance of visiting guests, and notify the interviewees in time.

3. Keep the front desk clean and sanitary, and show a good image of the front desk.

4, responsible for the use and management of copying, fax and printing equipment, reasonable use, reduce material consumption.

Job responsibilities of front desk 7

1, timely and accurately answer/transfer calls, record messages and convey them in time if necessary;

2. Receive visiting guests and inform the interviewees timely and accurately;

3. Send and receive company mails, newspapers, faxes and articles, and do a good job in registration management and forwarding;

4. Responsible for sending and receiving express mail;

5. Be responsible for the environmental maintenance of the front desk area, and ensure the safe and normal operation of equipment (including photocopiers, air conditioners, punching cards, etc.). );

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