In the future, the trend of informatization will be stronger. Will hotel waiters disappear?

The development of science and technology has changed the face of the world, and also changed the face of the world hotel industry. New materials, new equipment and new technology give the hotel industry new ideas and new feelings. Management renewal and service renewal will be two basic problems faced by the global hotel industry in the 2 1 century.

Looking forward to 2 1 century, the development trend of global hotel industry can be summarized as follows:

1. The global hotel industry will have greater development in 2 1 century, and the growth of wealth provides a solid economic foundation for the development of the global hotel industry. The long-term relaxation of the world situation has ensured the sustainable development of the world hotel industry. The stable development of world tourism has brought direct opportunities for the great development of world hotel industry. In order to meet the demand of tourism, the improvement of global traffic conditions-fast, comfortable and safe-will continuously transport tourists to the global hotel industry, inject capital, stimulate the global hotel industry to constantly adjust itself and seize development opportunities.

Second, the basic pattern of decentralized operation and group operation will continue to exist, but the competition will be more intense. It is unrealistic to rely on dozens of global management companies to dominate the world in the future, and it is only wishful thinking to decentralize management and try to assimilate hotel management companies. But what is certain is that some large hotel management companies are trying to extend their management space and seek rich profits from management output, which will be the driving force to impact decentralized management. The confrontation, cooperation and merger between hotel management groups may follow the competition mode of some multinational industrial groups in the world, from the competition in the 20th century to the alliance in the 20th century, and choose a win-win outcome. In this process, the merger, closure and bankruptcy of small and medium-sized hotels will be inevitable. In terms of operation mode, a large number of scattered operators still inherit the traditional business of property management, while some larger hotel management groups will transition from the current property management to the capital management stage. At that time, some hotel management groups may hand over the specific management of hotels to other companies engaged in property management instead of directly managing hotels.

Third, global informatization will change some old traditions of the hotel industry.

-Electronic money will become the main or pure means of payment or currency form in the world. The bank may replace the finance department of the hotel, and the bank settlement becomes the final settlement between the hotel and the guests.

The application of electronic simulation technology will make the front desk reception of the hotel virtual, that is, it does not need real people in the service desk, assistant manager and doorman in the lobby to answer questions, but uses virtual waiters on the big screen to guide consumption.

-Online booking will become a popular promotion and reception method for hotel owners all over the world. 50% customers in some foreign hotels have booked online, and this trend will be further expanded. Hotel network, system network and social network will promote and complement each other in the process of perfecting e-commerce.

-Guests need a smart card for travel, shopping, entertainment, food and accommodation. In other words, the room card will be combined with air tickets, boat tickets, train tickets, bus tickets and visit tickets. One card is multi-purpose, which can realize both installment settlement and one-time settlement, which greatly facilitates the guests.

With the prevalence of e-commerce, business activities such as product ordering, exhibitions and many large-scale meetings will gradually decrease, so the ratio of business guests to conference guests will decrease year by year.

The competition between hotels will be mainly network competition, followed by quality competition and price competition. -A large number of robots participate in hotel service and management, which reduces costs, improves efficiency, meets standards and improves quality. At present, there are more than 1.6 million robots in use in the world, which are mainly used in the industrial field, but the hotel industry has tried to use robots for sanitation.

Four, the hotel scale will be medium and small as the mainstream.

The experience of the 20th century proved that those hotels with a total of 2,000 to 5,000 rooms brought a lot of inconvenience to the management of the owners and the use of the guests. Therefore, Hilton predicted in 1997 that hotels like Oldoff will not dominate the hotel industry in the future, but some hotels with novel design and comfort will open up the future.

The new concept hotel will replace the traditional hotel.

At present, Accor Group and Sheraton Group have successively launched new concept rooms, and new concept hotels are also coming out. A large number of new materials, new equipment and new technologies will be adopted, which is more suitable for the needs of guests. Such as luminescent materials, temperature regulating materials, color matching materials and materials that can emit fragrance will change the traditional hotel materials; The environmental protection treatment of washing, sewage discharge, waste water, waste gas and waste smoke will change the hotel environment; The development and utilization of natural ventilation, lighting and solar energy will change the energy consumption of hotels; The establishment of convenient communication, automatic reservation, registration and check-in system in guest rooms will change the current business model of the hotel; Hotels that are close to nature and return to nature will win broad development space. The hotel's continuous intelligence will break the past management concept.

Six, the hotel's "friends" travel agency as an intermediary, will gradually withdraw from the hotel reception.

With the improvement of the hotel network, the hotel will pay attention to personal service and downplay team service.

Seven, the restaurant catering varieties tend to be simplified, and the cuisine will tend to be comprehensive.

In the process of economic globalization, the types of restaurants will change from seeking common ground while reserving differences to seeking common ground while reserving differences. The process of assimilation will also make the cuisines of some countries change from improvement to transformation.

Eight, the hotel location is no longer limited to land and the earth.

High-tech brings unlimited business opportunities and opens new doors for hotel construction. The new concept of space tourism not only stimulates travelers, but also stimulates unconventional hotel investors.

Looking forward to the 2 1 century, the "peaceful" competition in the global hotel industry will bring indescribable agitation to hotel owners and operators, and people may have mixed feelings.