Hotel case analysis

Standardized operation, professional smile and polite manners make the guests not influenced by etiquette culture all the time. When guests arrive at a new place and stay in a hotel, they can't wait to learn more about the local regional culture, customs and landscape features. Hotel people should be familiar with this. The hotel is just a single building. Only under the regional background can he have a rich background and cultural background. For foreign guests, they come here either for the landscape characteristics of this place or for business, and basically not for a separate accommodation environment. Therefore, the hotel needs to have a function that can provide as much convenience as possible for the guests by virtue of the identity of the landlord. For example, introduce local tourism resources, such as the path guidance of local business office. I can say that I can adapt to this job now because I like it and I believe I will do well in my formal job in the future. If you encounter a complaint, you must first listen to the reasons and then deal with it in a more practical way. If you can solve it, try to solve it yourself, don't force yourself. Any problem that can be handled by apologizing is not a problem.