Personal business goals for the hotel?

1. The meaning of hotel career

Hotel career includes two aspects:

The first is the choice of career; as the saying goes: Men are afraid of making mistakes. Okay, a girl is afraid of marrying the wrong man. How do you choose a career that you plan to work for your whole life? It is indeed difficult for a young man who has just started working in a hotel. Choosing a career is not an overnight effort, but a systematic project of continuous exploration, continuous learning, and continuous practice.

There are two points you can refer to when choosing a career. First, when you are engaged in a certain job, you feel very happy and interested. For example, Wang Xizhi is obsessed with calligraphy, Li Bai is obsessed with poetry, Darwin is obsessed with zoology, novelists are obsessed with writing novels, painters are obsessed with painting, and the famous geologist Li Siguang in Huanggang, Hubei is obsessed with geology. It can be said that interest is the best teacher, and interest is The biggest driving force for the development of life; second, it is to learn something very quickly and learn it very well.

The second is the choice of hotel. How the hotel is crucial to personal development. First of all, you can choose a large hotel. Large hotels are more formal and have good training. New employees can learn standardized management and get experience there. However, large hotels often have a lot of talents and many levels, so there are relatively few opportunities for promotion. Working in a small hotel , often holding multiple positions, which can provide people with comprehensive training and many opportunities for advancement. The above situations vary from person to person and cannot be generalized. Secondly, it is to examine the culture of the hotel. Is the hotel manager doing business? Is he operating legally? Are there any development prospects for the various products launched by the hotel? Do the employees love the hotel? Do the employees love the hotel? Is the relationship harmonious? Wait.

2. From blue-collar, white-collar to golden-collar are three major leaps in the life development of hotel employees

It is impossible for one person to succeed all at once. It would take him years of hard work to realize his dream. Generally speaking, in order to become a professional hotelier, a hotel employee must go through the blue-collar, white-collar stages, and finally become a gold-collar worker.

The so-called blue collar refers to the fact that the collars of the clothes used to work in this field were blue, so it was called blue collar. Blue-collar workers are executors, taking orders from others. For example, waiters and foremen in guest rooms, front offices, catering and other departments of hotels fall into this category.

The so-called white-collar workers used to have white collars, so they were called white-collar workers. White-collar workers are managers, people who manage a department or a project. Personnel in charge or above, department managers, etc. in the hotel all fall within this scope.

The so-called gold collar, generally speaking, those who work in this field are those who make money increase in value and pay wages to others. The hotel golden collar is the hotel operator, leader and helmsman. Is the hotel's main decision-maker. For example, the general manager and chairman of the hotel belong to this scope.

3. The four quotients of IQ, EQ, financial quotient and psychological quotient are the necessary conditions for the road to golden collar and financial freedom

To become a qualified hotel blue-collar, White-collar workers, what kind of qualities do they need to eventually become a qualified hotel gold-collar worker? I think that under today's market economy conditions, one must have the four quotients of IQ, emotional quotient, financial quotient, and psychological quotient.

IQ: It is the minimum vocational and technical skills that a person must possess to meet the requirements of the hotel. I summarize it as "5 Cards".

The first card: the talking card. That is, your ability to speak. This includes two aspects. One is your ability to master the language. No matter what level you are in Mandarin, Cantonese, English, Japanese, etc., can you use it to communicate fluently with hotel guests? The second is your ability to communicate with guests. Can you say it, do you have the confidence to say it, is it meaningful, is it persuasive and contagious, etc.

The second card: the writing card, which is your ability to write. This includes two aspects: First, whether your handwriting is good or not. Nowadays, there are no writing classes in schools. Students mainly focus on exams. Many students work in hotels after graduation. Their handwriting is very bad, crooked, ugly and difficult to read. Words are a person’s face, and writing them well will benefit you throughout your life.

Second, how are your articles written? How many articles have you written since you were a student? How long can you write? 1,000 words, 3,000 words? 10,000 words? Or more? Is the layout reasonable? Is the article complete? Readability? In addition, in the hotel, are you able to use some commonly used styles easily?

The third card: the computer card refers to your ability to operate the computer. Not only must you be able to type, but you must also be able to use the latest operating system running in the hotel, you must also be able to edit, format, download and use new software, and be able to fax, scan, and copy documents in different media, etc.

The fourth card: the driving card. Can you drive? Do you have a license plate? Can you drive skillfully? Are you familiar with the road network in Shenzhen and even the Pearl River Delta?

The fifth card: professional license plate. If you are a professional hotelier or a hotel manager, what professional and technical level should you have? At least a college diploma or above in tourism management or hotel management, or relevant certificates issued by authoritative organizations, such as hotel professional manager Certificate, proving that you have received strict training in this area, etc.

Emotional intelligence: In summary, it can be said to be your interpersonal relationships (or connections), stable psychological quality, strong willpower, etc.

First of all, the quality of interpersonal relationships and the number of connections depend on your communication skills, development capabilities, and sales capabilities. One is communication skills. Can you communicate equally, well and beneficially with your guests, speak effectively, and accurately tell the guests your true meaning so that the guests do not misunderstand. Respect-based and expressive. Whether the expression is good or not, the effect is completely different. The second is the ability to develop. What is pioneering? If you get something that didn't exist originally and realized it through your efforts, this is pioneering. Do you have such ability? The third is sales ability. Selling any product is actually selling yourself. Do you know how to sell yourself? Selling is based on your understanding of yourself, your products, your customers, and even all the people you are selling to. In a word, can you sell yourself at a good price? How much are you worth, and how much is your entire life worth?

Secondly, stable psychological quality and strong willpower . Do you have considerable endurance? Do you have such a spirit of not being arrogant in victory, not discouraged in defeat, perseverance and perseverance? Are you willing to try something you have never done before? Are you afraid of failure? You There is no failure, but you also have no success. Only when you have lessons from failure can you have the possibility and hope of success.

Financial intelligence: refers to the ability of financial management and investment and financial management.

Cultivation of financial intelligence is a new topic for everyone under the conditions of market economy. In the past, under the planned economy, everyone’s basic necessities, food, clothing, housing, transportation, birth, old age, sickness and death were all taken care of by the work unit. There is not much economic gap between people. In addition to salary income, everyone does not have much money left. Of course, there are no other suitable investment channels. Things are different now. With the development of the economy and the increase in income, many people also have spare money. At the same time, there are countless investment varieties in the securities market, stock market, property rights trading market, stamps, calligraphy and painting, antiques, real estate, etc., and there are thousands of investment channels. Ten thousand. Therefore, if you do not know financial knowledge, do not know how to manage money, and do not know how to invest, you cannot talk about personal healthy development.

Financial intelligence mainly includes two aspects. One is to learn financial knowledge and be able to read financial statements. Understand what assets and liabilities are. Whether it is an individual, a family, or a hotel, all property is composed of assets and liabilities. The so-called assets are those properties that generate money and bring you cash flow; the so-called liabilities are the properties that you have to continuously draw money into. Assets are greater than liabilities, a virtuous cycle, getting richer and richer. Debts are greater than assets, creating a vicious cycle until they are insolvent, bankrupt, and impoverished. The second is to learn investment knowledge. You must learn securities investment, financial investment and risk control methods, etc., learn to turn small money into big money, like a snowball, let the money in your hands make money. Maybe one person can't do anything big in one year, but if you persevere for 5-7 years, you will definitely gain amazing results.

What is financial freedom? Financial freedom is relative to financial crisis and financial security. A financial crisis is when you are unable to make ends meet and face bankruptcy. Financial security means that you have a job and a source of income, but as long as you stop working, your income will be gone. Therefore, financial security is generally temporary and actually unsafe. You can't guarantee that you won't get sick, and you can't guarantee that you will be replaced by someone stronger than you at some point. The so-called financial freedom means two things. Even if you no longer work, one is that there are still assets (money) making money for you; the other is that there are still people using their time instead of your own time to make money for you. You can use more money to do things you like and that are beneficial to society. You have more time to do things you love and that are beneficial to society. You also get to spend more time with your family and the people you enjoy spending time with most.

Financial management also includes two aspects. First, learn to manage your own personal and family finances, and resolutely not be a "moonlight clan" who spends all your monthly salary; second, learn to manage the hotel's finances. , make good use of the power in your hands, save resources, reduce costs, and resolutely not be a spendthrift.

Psychic quotient: The psychological quotient here mainly refers to a person's need to become a very healthy person both physically and mentally. Here are 4 sentences from the famous medical expert Hong Shaoguang for everyone: "reasonable diet, smoking cessation and alcohol restriction, appropriate exercise, and psychological balance." The first one here refers to physical health. A scientific and healthy lifestyle is the hallmark of a modern, civilized man and a future nobleman. In the United States, the mortality rate of black people is higher than that of white people, which is related to their level of civilization and education. The second is mental health. Always remain optimistic and treat the people and things around you with a peaceful attitude. All troubles are not to blame on others, but on yourself.

4. Study, study, study, practice and practice are the only way to realize the dream of gold collar and financial freedom

1. Study diligently, constantly enrich yourself, and become a knowledgeable person A learned man.

Studying professional knowledge and establishing a good professional spirit is the unremitting pursuit of hotel people. Reading more and reading good books is an important guarantee for being competent in hotel work.

2. Work hard to practice and combine personal lofty goals with a down-to-earth work style

First of all, you must establish lofty ideals and make your own life plan. Don’t plan too much. It should be as specific as possible. How many books do you plan to read in a year, specifically per month, week, or day. How many diaries and articles should you write? Also how much money do you plan to save in one year and how much money do you plan to earn in 5 years. Within a few years, you will change from blue-collar to white-collar, and from white-collar to gold-collar, when will you become a millionaire? No matter how big your goal is, you can achieve it. How big is the stage in your mind, is how big is your actual stage. Be imaginative enough. Imagine who you are and you will become that person. Secondly, you must work hard and check your goals and plans every day to see if you are moving in that direction? Are you making progress every day? You must pay attention to daily accumulation, take every class well during training, and do well at work. Do everything well, make every bed, prepare every room, and treat everyone seriously when you go out. Even when you go out to play with friends and colleagues, you must do it in a grand and fun way. Only in this way can we gradually surpass ourselves, grow up, achieve a virtuous circle, work better and better, and finally realize our dreams.