Traditional Culture Encyclopedia - Hotel reservation - What is the responsibility of the store manager?

What is the responsibility of the store manager?

1. Complete the tasks and indicators assigned by the company and obtain sufficient benefits for the company.

2. Ensure the safety of the company's property and funds.

3. Coordinate interpersonal relationships, maintain friendly cooperative relations among employees, and maintain high-quality service attitude towards guests.

4. The execution and implementation of activities, making plans according to the needs, and cooperating with the team to implement the actions and finally achieve the goals.

5, commodity allocation and management, rational allocation of resources.

6. Handle feedback opinions and complaints to improve customer satisfaction.

7. Put forward appropriate strategies and suggestions according to market changes.

8. Evaluate and examine employees' daily work, commend outstanding employees and urge backward employees.

9. Help employees improve their work efficiency, provide positive guidance and teach knowledge and skills.

1. The maintenance of the store environment creates a comfortable and clean atmosphere and the maintenance and treatment of equipment to ensure that everything works normally.

11. Solve work problems immediately without procrastination, fulfill the reasonable demands put forward by employees

12. Supervise employees' work and supervise the activity process, ensure the quality of work and the smooth completion of activities

13. Do a good job in promoting the company's image regularly, enhance the influence of the store and enhance the company's image.

extended information

store manager is the name of the position of manager appointed by a chain operation enterprise to manage a single store, and it can also be the title of the owner of a self-operated store, which is a new word in the tide of commodity economy.

Before business: intelligence gathering (weather, community or regional activities, advertising paper of competitive stores)

Before entering the store: patrol-the periphery of the store (broken signs), Shop entrance (floor, glass)

Entering the store: confirmation-safe, advertising paper of competitive stores, attendance status of fresh-keeping personnel and employees at all levels; in-store tour: cleaning status, shortage of goods

Morning meeting: yesterday's sales, today's goal, behavior etiquette inspection, plans of the day, contact matters

Preparation for opening the store: goods-arrival status, contact matters. Equipment of Class A commodities

POP advertisement-whether there is expired POP in the store, and whether the POP is posted and hung in order

freshness check-whether the defective fresh vegetables and fruits are removed, temperature check calendar, freshness inspection status

cleaning-cleaning status in front of the store, aisle status of fresh stores, cleaning of various fresh appliances

Others-shopping basket carts, audio equipment switches. Lighting switch

opening a store: opening a store to welcome customers

goods-daily distribution, out-of-stock situation of fresh food, delivery situation of fresh promotional goods, incoming situation

freshness inspection-signature confirmation of fruits and vegetables and temperature inspection calendar

back hall-dressing room, fresh food operation room

cash register-customer queuing situation

Arrange alternate meals. Before the rush hour, the stalls are broken

the obstacles in the circuit of the store (prominent display), and the shipping situation

cashier: queuing situation, sales check

store closing: spare parts collection, finishing work in front of the store, closing according to the photos, cleaning, cash register checkout, checking the electricity and water situation, night value, and night fresh goods receiving preparation

Job responsibilities

1. Direct expenses of branches; Profit, turnover days, commodity loss rate, etc.;

2. Be responsible for protecting all the capital invested by the company; The company's capital includes: various facilities and equipment used (occupied) by the branch, decorations put into the branch, commodity liquidity reasonably occupied by the branch, reserve fund and other income;

3. Be responsible for the protection and confidentiality of the company's operating technical assets; The company's operating technical assets include: registered (registered) business name, service mark, management mode, shop layout, information system, staff training, accounting operation, information transmission and other company operating systems;

4. Be responsible for making the best and efficient information processing and taking the responsibility for the behavior of the products in the company's sales management link, the quality of price competition in the business circle, and the fact of product structure combination;

5. Be responsible for the management of goods purchase acceptance, goods display and configuration, goods quality, goods introduction and elimination of unsalable goods in the branch;

6. Determine the commodity prices of our store according to the commodity guidance prices and policies issued by the headquarters and the actual situation of the business circle;

7. Grasp the consumption demand of target customers, and manage and demand goods well; Put forward suggestions for the introduction of new commodities and the elimination of unsalable commodities to the headquarters;

8. Carry out the promotion activities issued by the headquarters, and put forward the promotion requirements of the branch according to the actual situation of the branch;

9. Be responsible for the management of goods loss in branch stores;

1. Be responsible for the management of equipment, cash, accounts and cashier terminal operations of the branch;

11. Be responsible for the implementation of the branch employees' attendance, appearance, appearance and clothing specifications;

12. Maintain the cleanliness and safety of branches and create a clean, tidy and comfortable shopping environment for customers;

13, responsible for handling customer complaints and opinions.

Reference: Baidu Encyclopedia-Manager (the highest person in charge of the store)