How to improve the service consciousness of hotel front desk?

How does a hotel leave a good impression on its guests? To leave a good impression on guests, the service consciousness of hotel staff is particularly important. Hotel employees are in contact with guests. If the service etiquette is done well, the guests will feel it and have a good impression on the hotel! So how to plan the hotel service consciousness? The following is a summary of Aihang's experience.

first, the elements of enthusiastic service

we should be aware of it, physically aware of it, verbally aware of it and fully aware of it. At work, both customers and owners hope that our property can achieve the first four points. Enthusiastic service can reduce complaints at work, bring the distance closer to the owners and make the work have a good start.

II. Principles

We all need principles in our work and our service, including the principle of smiling, the principle of right and wrong, the principle of opportunity and the principle of transposition.

Third, the concept of absolute responsibility

At work, we must be clear about our position, our post, and also know our enterprise and our team.

Fourth, a positive attitude

If we have a negative attitude, the opportunity will go away at random, and we can't give full play to our potential abilities. What's even more unsatisfactory is that we can't enjoy our lives. On the contrary, if you have a positive attitude.

1. I can stimulate my enthusiasm in my work. 2. I can enhance my creativity. 3. I always feel that I am lucky and everything goes smoothly!

5. Self-adjustment

Adjust the mentality. To eliminate destructive criticism; Be responsible for yourself and keep your promise; And know how to verify yourself.

6. Be a person in advance

Be a person who dares to take responsibility, has team spirit, is good at learning, has centripetal force, and understands the needs of the organization and others.

7. Service mentality

1. Helping others means helping yourself, benefiting others first; 2. Paying more attention to people's long and short; 3. Communicating more, caring less, reflecting more and complaining less.

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