What does the porter do? Have you ever been a concierge security guard? How do you feel?

What does the porter do? Have you ever been a concierge security guard? How do you feel?

Stand guard and establish an image

Basically, it's just standing at a post and stopping a car to receive guests.

This is the most basic property, and now only the sales department and the first-class property contract community have higher security wages than the general community.

Usually you have to stand for at least 4-6 hours a day.

I went to the hotel for an interview yesterday, and they asked me to be a concierge, but I chose the security guard and signed the experience of the security department.

If you really want to join this hotel, you might as well call and ask.

Pay attention to your tone and be polite when you make a phone call.

Is the concierge in the sales department a guarantee? Do you need to stand guard or something I hope my friends will answer, thank you. 5 points

The concierge is not a security guard. Where did he stand to greet the guests?

What's the difference between a concierge and a guard of honor?

Concierge: Receive guests according to certain etiquette (often used in diplomatic occasions): ~ Serve the company.

Ritual soldiers: soldiers who are reviewed in grand celebrations, welcoming guests, funerals and other activities, or serve as flag-raising and guarding spiritual fulcrum. Such as the people's salute.

Take a different example: deploy six protocol soldiers as protocol (protocol soldiers). This expression is wrong.

Six etiquette soldiers were deployed as protocol tasks. This statement is correct.

Today, I applied for a job as a security guard in a five-star hotel. The personnel department recommended me as a concierge, but what should I do if I am a little introverted?

Security guards are introverted. Since you come out to work, you have to deal with people, be a security guard or a concierge, and it is not good to be unwilling to talk to people. A big boy, who is afraid of everything, stands tall, is kind to people, smiles at people, speaks modestly and serves well, and will certainly adapt quickly. Come on!

What are the requirements for hotel protocol security?

The first thing to note is that protocol and security are two places. The concierge department is mainly responsible for providing services such as calling a car, carrying luggage and bringing it into the room. The security guard is the first unit to arrive at the scene after the hotel is in danger, and it has great responsibility. In fact, the responsibilities of the two positions are different, depending on which one you are more suitable for. Anyway, these two posts are all working at night, which means you can't sleep all night. The concierge is on duty at the front desk, and the security guard is patrolling the whole hotel. The concierge has to give a lot of tips, but sometimes you have to put up with the bad temper of the guests, so the security guard is not like this. Basically, you are the security guard watching the city, that is, patrolling at night. You should think for yourself.

Can someone tell me what a standard concierge should look like?

Specific work of concierge department in five-star hotel

The position and function of protocol department

The concierge department is a branch of the front desk department, which is directly responsible for welcoming every guest on behalf of the hotel, providing luggage and luggage storage services for guests, arranging guests' vehicles, sorting out guests' mail, and delivering newspapers and mail throughout the hotel.

The concierge work permeates other services, and the lack of this work will directly affect the hotel's internal communication and external reputation and image. Concierge is the first department that guests contact when they check into the hotel, and the last one is the concierge when they leave the hotel. Therefore, the concierge is the front desk of the hotel, and his words and deeds directly represent the hotel.

The work characteristics of the concierge department are: personnel are divided into individual employees, and the service scope is large.

Responsibilities and quality requirements of concierge

Position: Protocol Department

Direct supervisor: Assistant Front Desk Manager

Direct report: Deputy Protocol Officer

Quality requirements:

At least three years hotel concierge working experience, and at least one year deputy concierge working experience.

Fluent spoken Chinese and English.

Proficient in Chinese and English writing

Familiar with local traffic conditions

Understand the operation of the hotel front desk

Understand the functions of hotel departments.

Job resume:

Directly responsible for planning, organizing, directing and controlling all the staff and work of the concierge department to meet the requirements of guests and hotels and provide high-level services. Ensure the smooth and efficient daily work. Prepare employee schedules and arrange their annual leave, train all employees and regularly evaluate their work performance to ensure that employees understand and implement all hotel rules and regulations.

Job responsibilities:

Supervise the daily work of subordinates to ensure that guests who arrive and leave the store receive timely care and help;

Supervise the handling, storage and recording of guests' luggage to ensure its accuracy;

Ensure the correctness of all postal work;

Ensure that all VIPs' vehicle arrangements are accurate;

Answer the guest's questions quickly and politely, and properly handle the guest's complaints to the concierge department;

Coordinate and communicate with catering department, housekeeping department, security department and other departments;

Manage the traffic clearance in front of the hotel and strengthen the supervision of taxis;

Check the gfd, behavior, etiquette and on-the-job situation of subordinates;

Prepare the employee's renewal schedule and arrange annual leave;

10, training employees and evaluating their performance;

1 1. Ensure that all employees understand and implement the rules and regulations of the hotel;

12, handed down from generation to generation, reporting the situation;

13, hold a regular meeting of the concierge every day to summarize the work of the day and arrange new work;

14, attend the front desk meeting every day;

15, summarize the work of this department every month and submit the summary report to the front desk manager;

16, other work required by the superior;

Position: Deputy Protocol Officer

Direct superior: Concierge Department

Direct subordinates: bellboy, doorman

Quality requirements:

At least two years hotel concierge working experience and at least one year bellboy working experience.

Fluent spoken Chinese and English.

Proficient in Chinese and English writing

Understand the operation of the front desk department

Familiar with the functions of hotel departments

Job description:

Directly implement the instructions of the concierge, replace the duties and tasks of the concierge when the concierge is away, ensure that the daily check-in and check-out of luggage are accurate and fast, work closely with the travel agency, handle the team luggage, and ensure that all packages and letters are delivered correctly.

Job responsibilities:

Grasp the arrival and departure guests on the same day to ensure warm and efficient service for arrival and departure guests;

Assign bellboy to carry luggage and arrange vehicles for guests;

Ensure that all parcels and letters sent are accurate;

Ensure that subordinate employees answer guests' calls politely and quickly;

Check the porter's pick-up record, baggage room, baggage claim registration and tool maintenance;

Coordination and communication with other relevant departments;

Check the gfd, behavior and on-the-job situation of subordinate employees;

Assist concierge to train, examine and evaluate employees;

Supervise and inspect subordinates to fill in the handover records and do a good job of handover;

10, complete other tasks assigned by superiors.

Position: Bellman

Direct superior: Deputy Protocol Officer

Quality requirements:

Can speak English and standard Mandarin.

Can write simple English.

Job description:

This position is directly responsible for providing luggage service and luggage storage service for guests during check-in and check-out, and delivering letters, telegrams, documents and parcels to all guests and hotel departments.

Job responsibilities:

Grasp the arrival of this day, ......