How to write the experience of hotel management at the beginning

In hotel management, I think hotel managers should have three metaphors or hopes, one is like a wolf, the other is like air, and the third is like a carpenter.

In the cruel competitive environment, wolves have become a vibrant and fiercely competitive population and a powerful personality with the most outstanding individual qualities in nature, such as tenacity, tenacity, loyalty, cooperation, communication, division of labor, strategy and sacrifice. In the competition of nature, wolves always firmly occupy the top of the food chain pyramid, always firmly occupy the position of the strong, thus dominating the world. Similarly, hotel managers must also guide hotels and employees to develop in a promising strategic direction, so that hotels can survive and develop in the fierce competition and have a bright future. The book Wolf Road inspired me a lot. Although speaking of wolves, many people will show some negative impressions of wolves. However, the long-term comfortable life makes modern people gradually lose the spirit and wisdom similar to wolves in their blood. Therefore, in recent years, many people began to call on human beings to learn from wolves again in order to enhance their competitiveness in life and work.

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Under the leadership of the new leadership team, the hotel mobilized all staff to strengthen their study and carried out learning activities in the hotel. Through this study, the hotel staff at all levels have improved their professional level and comprehensive quality, which has benefited everyone. Let's talk about it briefly with the experience of this position.

In hotel management, we often say that guests are always right, but this is not the case. When there are discrepancies, how to give the guests rights so as not to offend the guests and safeguard the interests of the hotel? Therefore, we must ensure that every customer's requirements, opinions and complaints are correct and true, so as to truly turn customer's requirements, opinions and complaints into a breakthrough for improving service products and solving problems. I remember there was a case in June, 165438+ 10, and there was a quality inspection problem. Repeatedly responding, the chopsticks are not obvious and the guests can't find them. Every time I fill in the rectification measures and change the placement position, there are still complaints from guests. Some supervisors and employees think that there is something wrong with the guests and the quality inspection department, and even throw the rectification list on the ground. But it is always right to quote guests, and the quality inspection department also looks at the problem from the perspective of guests and reanalyzes the chopsticks problem. Finally, we found the problem and solved the problem of chopsticks.