What is the job of the hotel front desk?

The front desk work of the hotel is quite easy to do.

First of all, the work at the front desk is relatively easy. In many hotels, the front desk will only stand up to handle affairs when there are guests. Under normal circumstances, you can sit by and play with your mobile phone. There is no performance pressure and will not be criticized by the boss.

Secondly, the working hours are relatively short. Although the hotel front desk can't leave under normal circumstances, the working hours are relatively short. In many hotels, the working hours of the front desk are generally no more than seven hours, so you can find a chance to sleep when you are on the night shift. Compared with many companies working overtime passively, it is more humane.

Work content of hotel front desk reception

1, do a good job of collecting and archiving guest-related information, and check relevant information.

2. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

3. Provide inquiry service, but remember not to tell others the guest information casually.

4. Pay attention to all kinds of publicity activities of the hotel, and publicize guest rooms and hotel facilities and services.