What should the hotel do if the guests are not satisfied?

Although no one wants to admit that personalized service itself is actually a quality service provided to a few important guests, it is a fact. Some personalized services can't reach all guests, and even seize the resources that other guests should enjoy, which will lead to other guests' dissatisfaction. Take hotel service as an example:

Personalized room service.

1, hair dryer not found.

Hair dryers in hotels are usually firmly wrapped with wires, packed in bags and hidden in various places. It is very troublesome for guests to rummage through the cabinets every time.

2. Personalized decoration on the surface of bedspread

The hotel provides personalized welcome service and puts personalized decorations on the whole bed, hoping to give guests a "surprise" service. But most hotels didn't expect that tired guests would like to lie on the bed to relax themselves when they entered the room, but the various furnishings on the bed would make people want to stop. Such a "surprise" may be a kind of "shock".

Step 3 sprinkle petals in the toilet

Some hotels spread flowers in the toilet to create some "personalized" points, but in fact many guests did not perceive the significance of this service, and even felt "spicy eyes".

4. Wrap the quilt tightly

Western-style bed making is popular in guest rooms now. The foot of the bed must be wrapped tightly and the quilt should be pressed into the mattress. But in fact, many guests habitually pull the quilt out to sleep before going to bed.