Summary of probation work in front office

Summary of Trial Work in Front Office (3 selected articles)

Time goes forward step by step on the annual ring, and a period of work has ended. Looking back on our work during this period, we have not only made achievements, but also found shortcomings and problems in our work. It's time to write a work summary. Do you know the format of work summary? The following is a summary of my internship at the front desk, which I carefully arranged for your reference, hoping to help friends in need.

Front desk 1 summary of probation period 1. budding stage (July1August-July 3 1)

During the period, I mainly did reception at the front desk, and the things involved were more complicated and casual. Sometimes I am anxious to deal with several things at the same time, but sometimes I am bored. In addition, there is a lack of superficial hierarchy in these matters. Without a full understanding of its inherent attributes, it is difficult to get a more correct judgment at the first time through intuition, because when receiving every piece of information, it is not clear which is important, which is urgent, which is not urgent, which needs to be conveyed immediately and which needs to be filtered out. It is difficult to grasp these inexperience and understanding of the overall operation of the company. Of course, this period is the peak of my mistakes, especially in dealing with some things, lacking certain flexibility and not considering some things comprehensively, but by learning from some experienced colleagues, I gradually improved in my later work.

Second, the growth stage (August1-August 3 1)

Through the observation of the previous stage's work performance and leadership, we made some adjustments in this stage's work and began to contact the cool astigmatism business. The conversion of degree gradually spread to a series of transactional work such as production order, entry, review, follow-up, production outbound order and so on. As we all know, cool astigmatism business is a new force in our company, so it is still in its infancy in many aspects and has not formed a systematic standardization. It is precisely because of this that we have created more opportunities and more space to explore and play. During this period of work, through the processing of the order business of Kushi, it was found that the order area lacked uniform standards and the orders received were uneven, which led to a waste of too much time in order verification and follow-up. In order to solve this problem, we put forward the requirement of formulating the order writing standard, discussed this problem with colleagues in the same department, initially drafted the "Cool View Order Writing Standard" and put it into practice.

III. Maturity stage (September 1- now)

Through the continuous familiarity and training in the first two months, I have further improved my understanding of business knowledge and improved my work efficiency. The order process is gradually standardized and integrated, and sales statistics, payment follow-up, and understanding of optometrist's weekly report are gradually handed over to me, and the work content is increasingly rich. However, with the development of Kushi's sales performance, the number of complaint films is increasing day by day. In order to control the development of this phenomenon, it is necessary to investigate, analyze and summarize the causes of these complaints, find out the crux, prescribe the right medicine, and reduce such complaints to the lowest point now. In order to facilitate the investigation and analysis, it is very important to provide colleagues with a consumer complaint form, which also brings convenience to our later work. In view of this, with the assistance of colleagues in the same department, the Consumer Complaint Form was drafted and implemented. In practical work, I tracked these problems, put these reasons into practice and put forward some requirements and suggestions for some avoidable complaints through communication. At the same time, in this process, we have also made constant adjustments and improvements by combining with reality.

In short, in the whole work process, I feel that I am more serious, responsible and careful, with a strong sense of responsibility and dedication, diligent and enthusiastic, and can really complete the work entrusted by the leaders. And actively learn new knowledge and skills, improve their overall quality and pay attention to their own development and progress. But there are also many shortcomings and deficiencies: ideologically, individualism is strong, arbitrary, not modest and prudent, respectful and obedient; Sometimes the ability to handle affairs is not enough, words and deeds do not pay attention to self-restraint, work initiative is not enough, work foresight and creativity are not enough, and there is still a big gap with the requirements of leaders. For business, I feel that I lack some knowledge, such as optometry. But these shortcomings and deficiencies, in the future work, I will pay attention to and correct. Here, I would like to take this opportunity to formally apply for employment to the company leaders, hoping that the company leaders can comprehensively consider my work attitude, ability and performance according to the requirements of formal employees. At the same time, I am very grateful to the leaders of the company for trusting me, giving me the opportunity to express myself and improve myself. Since I entered the society from campus, my ideological realm, professional quality and working ability have been greatly improved, and it also inspires me to make continuous progress and improvement in my future work.

Summary of trial work in front office II. I was very happy when I first arrived at the hotel. It was the first time that I really stepped into social work, and I felt fresh and curious about everything. But when I officially took up my job, I found that this job was very hard, but it also benefited people a lot.

As the facade of the hotel, the front desk is the first department to influence guests and provide services. The efficiency and profit creation of a hotel basically start from here. So generally speaking, hotels have higher requirements for the front desk, and usually require English to pass Grade 3.

The work of the front desk is mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, it also includes answering questions for guests, helping them to handle service requirements, telephone transfer, taxi outbound service and air ticket booking business. In addition, the front desk is the direct contact department of the guests, so many requests of the guests will not be directly put forward to the floor attendant, but the first department they contact-the front desk, so the front desk will also work as the coordination center of the whole hotel. The requirements of the guests are basically the same. The lack of a hair dryer, a towel and a clothes hanger is usually trivial, but some guests will make trouble without reason. For example, when booking air tickets, the guest himself said that he would book three air tickets to Beijing, and the guest signed for confirmation. However, when our front desk staff booked tickets for the guests, the guests refused to admit that they had booked three tickets and asked us to refund the extra tickets. Although it was not our fault, the hall manager asked us to admit our mistake and refund the ticket because he had his own signature confirmation form. I was very angry at that time, but as the saying goes, "the customer is God" and "the guest is always right" are well-known management maxims in the hotel industry, and I deeply realized them.

At the front desk of the hotel, the work is divided into three shifts: morning shift, middle shift and all-night shift, and it is rotated once a week. There are two people in the all-night class, three in the morning class and three in the middle class. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose and can be assigned to one cashier, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. Most importantly, this way of working can quickly let newcomers gain experience, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.

Practice is a good platform for us to have a new understanding and familiarity with society. Only when we have experienced it in reality can we understand that this society is so complicated that it is far from what we imagined. During my internship in a hotel, I found my thoughts and opinions so naive for a while, but then I slowly let them go. In college, we are just a blank sheet of paper. Only through internship can we experience society and life. In this humble position at the front desk, I can feel the human feelings in society. I have accumulated a little social experience, learned the way of life and understood the complexity of interpersonal relationships, which is the most precious part of the whole internship process. During the whole internship, I not only saw my good side, but also magnified my shortcomings and deficiencies in all aspects without reservation, which made me pay attention to things I had never paid attention to.

Obviously, the workload at the front desk is very heavy. Moreover, when the hotel receives important guests, it is generally the manager who will make thousands of instructions or even handle them personally, and there is no negligence at all. I have to say, patience and carefulness are the things that every hotel employee must have. Although the work in the hotel is the same, it is repeated every day, but most of the guests received are from all over the country for sightseeing, so they can feel that different regions have different cultural atmosphere. Of course, most people who come to Lin 'an are domestic tourists, and there are few exotic feelings. Perhaps, in the eyes of outsiders, the work at the front desk is very simple. In fact, the procedures of this work are complicated and numerous, and it takes three months to talk long and short. When you make a mistake, try your best to make up for it, instead of running away. What I want to say is that the salary of the hotel front desk is generally the basic salary plus commission. That is to say, there are many guests and the salary is high. This is the motivation to encourage everyone to work hard and work overtime. As a newcomer, mistakes will inevitably occur in the work. Fortunately, the manager and colleagues didn't blame me very much, but gave me comfort and encouragement, which made me very moved. It is not easy to meet such an enlightened boss and colleagues. Thank an elderly colleague for telling me that no matter what kind of environment, I should remember three points: 1, diligence, 2, forbearance, 3, and never be ashamed to ask questions.

The internship is over now. This is an unforgettable day, full of joy, sweat and bitterness. It's hard to make it clear in a few words. These three months are very short, but the process is very long. I want to sum up, strengthen my own shortcomings, reorganize my confidence and welcome a new beginning. Through this internship, I really learned a lot of practical things that I can't learn in class. After receiving the internship report at the front desk of the hotel for two years, I will continue to study at school, because the next stage of study is also related to this internship, so it also lays a certain foundation for future study. Finally, I would like to thank all my colleagues and managers in the hotel for their concern and care during my two-month internship. I have learned a lot from you. I hope the hotel will get better and better!

The work at the front desk gave me many opportunities to get in touch with the masses. In the conversation with them, I learned a lot about reality and what I should do well. This is how we have come, and this is also the result of our continuous progress. No one can tell what my future job will be like, but I know that as long as I work hard, I will definitely get what I want!

Summary of probation period at the front desk. The eight-month internship period ended in an instant. These eight months have changed me a lot and I have learned a lot. When I first entered the society, I encountered many problems and needed to learn interpersonal skills. Next, I will report the harvest and feelings of the eight-month internship to the party organization.

After contact with the university, I came to Dalian Seaview Hotel for eight months as scheduled. With enthusiasm for my first job, I took the first job in my life-reception at the front desk. Dalian Seaview Hotel has 123 rooms, which is the least among other five-star hotels in Dalian, but its rooms are mainly famous for their large area and panoramic sea view. The front hall should be the core department of the whole hotel and the face of the hotel. Therefore, the requirements for staff, especially the front desk reception, are relatively high. Image is important, but personal qualities are also important. Personal qualities include language ability, adaptability to people and things, and attitude towards dealing with emergencies. The lobby is the information center of the whole hotel. Most guests get hotel information from here, so the staff must have a good understanding of hotel information, and the service of the front desk staff is directly related to the promotion of hotel-related products. To sum up, you can use the following five items to elaborate:

1, courtesy, etiquette. Including: how to smile, how to provide service for the guests, and the language of the guests in the service.

2. What the hotel needs to know. Front office staff must be familiar with the situation of all parts of the hotel, and at the same time have a detailed understanding of the new marketing plans and characteristics of each department.

3, the front desk business knowledge training. Mainly the daily work flow, the daily work at the front desk is very complicated, which can be roughly divided into three aspects, that is, guests should check in; ; A series of services provided by guests during their stay in the hotel include luggage storage, inquiry, foreign currency exchange and other services; Finally, check out the bill for the guests and communicate with them to give feedback on the hotel service.

4. language. In the front desk service, the use of Mandarin at any time is the basic requirement, followed by the study of hotel English. Usually, the English we learn is popular English. In order to better serve the guests in this position, we must learn hotel English scientifically and master the skills in practice.

5. Collect and master relevant local scenic spots and latest information. Most of the guests who come to stay in the hotel come from all over the world, which requires us not only to have a certain grasp of various local food, entertainment and tourist attractions in Dalian, but also to have a comprehensive understanding of some customs and habits of all countries and nationalities in the world, which is the premise for us to better serve our guests.

Reception at the front desk is a very simple job, but there are still many things to learn. After eight months of internship, I feel more and more lack of knowledge. I have always regarded scientific theoretical knowledge as the main learning content in school, but what we can use when we step into society is the comprehensive knowledge we have learned and accumulated in our spare time in daily life, although we are about to graduate. However, learning is a lifetime. If you find your own shortcomings in your work and life, you should immediately make use of your learning ability to make up for it. Only in this way can you keep improving and perfecting. On the other hand, it is interpersonal relationship. The feelings between students in school are sincere, and there are not many interests. However, when entering the society, everything you say and do needs to be considered repeatedly. Of course, always be honest with others, and others will be honest with you. During my internship, I always told myself that as a party member, I should always adhere to the spirit of serving the people, do what I can without asking for anything in return, make my day wonderful and enjoy the feeling of being busy, so as to enrich my life and reflect my life value. After leaving school, I will always alert myself and spur myself with the standard and identity of party member.

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