What does the lobby manager of the bath center manage?

1. greet v.i.p. guests on behalf of the bath center, handle major events and record relevant matters of special VIPs and noteworthy guests;

2. greet and lead v.1.p. guests to the designated room and introduce the room facilities. And hotel conditions;

3. Make V.1.P. guest departure records and implement every detail of VIP reception;

4. decide whether to accept the guest's check and handle the questions and other inquiries about the guest's checkout, and handle them according to the relevant regulations and authorization of the bath center; "

5. Record and handle the work of changing locks and keys;

6. deal with the rooms with errors between the room list reported by the housekeeping department and the reception desk, and lock the rooms in person;

7. Deal with the guest's complaints and solve the problems correctly according to the guest's psychology;

8. Understand the trend of room status on the day and after, and try to participate in the reception work;

9. patrol the inside and outside of the bath center to ensure the normal operation of various functions and eliminate the preventable disadvantages in time;

1. When talking with guests, you can introduce the hotel facilities appropriately; .

11. Keep close contact with the security department and the reception desk, obtain information and make reports on "accidents" and "patients";

12. Check the alarm room with the security personnel and the engineering personnel;

13. cooperate with the personnel of the finance department to collect the accounts owed by the guests who are still staying in the hotel;

14. In case of emergency, correct instructions must be given;

15. When there is no leader to ask for instructions in case of a dangerous accident, a decisive decision should be made and the guests should be evacuated as necessary;

16. Arrange for the guests who are sick or have an accident to be sent to hospital;

17. Responsible for the handling of lost and found valuables;

18. Need maintenance projects within the Golden Lobby, and urge relevant departments to maintain them in time;

19. do a good job of fire prevention and theft prevention within the scope of this group;

2. reflect the performance of relevant employees and the opinions of guests to the leaders;

21. Insist on recording the events and complaint handling on the day in the duty book every day, and report to the front office manager;

22. Do other work assigned by leaders.