An apology letter to a customer

In today's society, we often need to use apology letters, and the contents of different apology letters are different. Before writing, you can refer to the model essay. The following is the letter of apology to your customers, which I compiled for you. I hope it will help you.

Letter of apology to customers 1 Dear Mr. X,

Hello!

I am the distribution specialist of the air-conditioning sales company. My name is xxx. About this time, you bought a Orpheus S623 cabinet central air conditioner in our company. The delivery time agreed before is three days. When we deliver the list, considering the delivery difficulty of the central air conditioner of OLIFIS S623 cabinet, we consider contacting a professional handling company. However, after many contacts with the professional handling company, I finally got in touch with it, which delayed the delivery time and delayed the delivery to your home until the fifth day. You have made it very clear that it will be delivered in three days. You told me that you were going on a business trip in three days, and there was no one at home. It did happen when we delivered the goods, and then we communicated with you by phone. Now the central air conditioner of Orpheus S623 cabinet is temporarily stored in our company. We will take good care of it for you, so don't worry. The delay in this delivery is really entirely due to our company's work mistakes. We are very sorry about this. In order to make up for our mistakes, the delivery department of our company decided through consultation to give you an appropriate discount on the payment for air conditioners and return 3% of your payment. Contact us when you are free at home, and we will deliver the goods as soon as possible. I promise you that there will be no more mistakes in work.

Letter of apology to customers 2 Dear Mr. xx,

Hello!

About this time you bought a central air conditioner in our company, and the delivery time agreed before was three days. When our company prepares the delivery note, considering the difficulty of central air conditioning distribution, we should consider contacting professionals. Handling company. However, after many contacts with the professional handling company, I finally got in touch with it, which delayed the delivery time and delayed the delivery to your home until the fifth day.

You have made it very clear that it will be delivered in three days. You told me that you were going on a business trip in three days, and there was no one at home. It did happen when we delivered the goods, and then we communicated with you by phone. Now this central air conditioner is temporarily stored in our company. We will take good care of it for you, so don't worry.

The delay in this delivery is really entirely due to our company's work mistakes. We are very sorry about this. In order to make up for our mistakes, the delivery department of our company decided through consultation to give you an appropriate discount on the payment for air conditioners and return 3% of your payment. Contact us when you are free at home, and we will deliver the goods as soon as possible. I promise you that there will be no more mistakes in work. Please forgive me!

I am here to convey

Salute!

xxx

Xx，xx，XX，XX

Letter of apology to customers 3 Dear customers,

Hello!

On April 3rd, I learned of your post at the Airport City Forum and immediately convened an emergency general manager meeting.

An investigation team was set up to make a detailed investigation of the whole incident. First of all, on behalf of the hotel, I would like to express my deep apologies to you and your family. Excuse me!

I will always remember your criticism as a warning. My employees made mistakes, especially those of the leaders, because I didn't educate them well! Did not let them deeply understand that "customers are God, our parents, and customer satisfaction is the purpose of our service"!

What has happened, I know that no amount of explanation is useless, and we will never escape. The hotel has criticized and educated all the responsible persons, checked their posts and imposed financial penalties. Once again, I sincerely apologize for the harm caused to you and your family. Please forgive me! In the future, we will treat our work with a high sense of responsibility and strictly grasp every link! At present, we have fully launched quality education and professional knowledge training for employees.

Please pay attention to our changes!

Here, I also deeply thank all the friends who are concerned about this matter! In fact, after I learned about this, I felt very ashamed and sorry, but more moved. Thank you for your high hopes for Huichuan! Huichuan changed from a suit shop to a behavioral western restaurant. 16 years of ups and downs, she accompanied a generation of children and grew up together. We are already familiar with each other, so I can better understand your feeling that we are not allowed to make mistakes.

Your criticism is that I hope Huichuan can do better! Walk more steadily!

When children grow up, it is inevitable to make mistakes in wrestling. At this time, his parents will definitely give him a hand and educate him carefully. Today's Huichuan suddenly developed from a small shop to a big shop, in my experience.

Still very shallow. The new hotel is like a child who has just started. We need the help of our parents to help us thrive!

In a word, no matter what, it's all because our work mistakes have brought you unhappiness. I hope we can resolve this contradiction with sincere hearts.

Once again, I sincerely apologize to you and your family. I hope you can forgive me! And visit Huichuan again, and all the staff of Huichuan will welcome you with the best service and the most sincere attitude.

I am here to convey

Salute!

xxx

Xx，xx，XX，XX

Letter of apology to customers Mr. 4 x:

First, (explain clearly what happened and what mistakes were made). First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly. As for the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if the delivery time in your allows, but you still consider not to let us lose too much, and make this batch of goods an exception by means of full inspection. I am grateful, but I still feel guilty. Second, (reflect on yourself, analyze the reasons for your mistakes, mainly analyze your own reasons, and don't pass the buck. In view of this quality problem, we reflected it from all directions and negotiated with the processor one by one. Since you have done something wrong and hindered or influenced the other party, you should express your sincere apologies to the other party, and at the same time express your willingness to accept the compensation caused by it, or be responsible for the losses caused by your own mistakes. Finally, take the following measures and methods to prevent similar situations from happening again. Ask for forgiveness. Other parties hope that Teacher Wanggu can give us valuable advice again and please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you

Letter of apology to customers 5 Dear friends:

Hello! Thank you very much for choosing Jedilos Philip Rose! All the staff in philip roth sincerely wish you a happy life and a happy family! Due to the strict quality control of the baby, the delivery speed is slow, and the delivery time is delayed due to the untimely delivery and slow logistics speed, I sincerely apologize to you and sincerely say "I'm sorry to have kept you waiting"! What moved us most was that you didn't blame us at all and urged us. We are very happy to meet such an understanding and open-minded buyer. When I was sitting at my desk writing this letter to my parents, philip roth had known you for almost two years. It is our happiest thing to let you buy a good and cheap baby!

Your satisfaction is our greatest gain! If the baby is satisfied, please give us a perfect score of 5 points, with more than 20 words of praise, and the system will automatically send you a 20 yuan store coupon. If you use my ID number to buy any baby in our store again, you can use coupons to reduce the price according to the total amount! The coupon is valid for 60 days. ) When I saw thousands of users choose Philip Rose, and saw every affirmation and support left by their relatives in our shopping evaluation, my heart was full of gratitude and responsibility!

Your support makes us more deeply realize that making the best shoes, providing the best service, customer's demand and trust are our eternal pursuit and premise, and we will uphold this concept and bring you more comfortable service! The new development of Philippe Rose has been initially completed, and the summer models are also in full swing. We will increase communication opportunities with you, so that some old customers can see our new models in advance and make improvements according to your opinions. We also want to invite some old customers to try on our newly developed models for free and make a more accurate foot feel report. We also want to invite you to our company for face-to-face communication. So do we. . . . Everything we think is because of your dependence on us!

We will make shoes step by step and provide good service. I hope to get your continuous attention. Turn your trust in us into the driving force of our work and decorate your beautiful life. Thank you for reading the heart sound of this emerald rose in your busy schedule. With your trust and tolerance, we will work harder to repay your love for us. I hope you can continue to witness our growth! Thank you for your trust and support!

Letter of apology to customers 6 Dear members and friends of Shanghai xx,

Hello!

Xx Group has been deeply loved by its members and friends since it settled in Shanghai in xx. For eight years, you have been with xx and witnessed the growth and development of xx. Xx is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!

On July 26th, xx ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.

In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in xx, and fully feel the freshness and health of xx without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.

thank you very much for your support！ I wish you and your family good health!

Shanghai xx group

xx

Xxxx，xxxx，xx，xx

Letter of apology to customers 7 Dear citizen email users:

Hello!

First of all, thank you for your long-term support and trust in the public email website.

Some users may find that citizens' email websites (including blogs and forums) can't be used normally from 6 pm to early morning on xx day and from 4 pm to early morning on xx day, and citizens' cloud APP service can't be used normally. Some teachers and parents who use home-school interaction can't interact through this platform.

After investigation, these cases are due to the sudden failure of the database server in the computer room.

At present, after the emergency repair and maintenance by the citizen email team, the cause of the failure has been identified and repair measures have been taken, and the functions of citizen email website, citizen cloud APP and home-school interaction have begun to recover. Up to now, the forum and EPS system are still under emergency repair.

We apologize for the impact of this sudden failure. We will start upgrading and strengthening the platform in xx to further improve the system availability. We also hope that users will continue to support us, give us timely feedback, promote the construction of citizen cloud, and let citizen cloud create a more relaxed and beautiful life for us.

We once again express our sincere apologies for the inconvenience caused to the majority of users!

Apologizer: xxx

20xx year x month x day

Letter of apology to customers 8 Dear:

Hello!

If you look forward to the baby you bought at MengMeng's house every day and it is delivered to you now, you are disappointed frequently; MengMeng's family expressed their deep apologies if they opened the box with anticipation, only to find that the baby had some defects due to bumps in transit.

These are not what we want to see, we just want to present the best baby and the most intimate service to our relatives. Chenchen, the manager of MengMeng's family, wants to turn into a meatball and roll to your relatives to give you a few punches, just to resolve your depressed mood.

Between you and me, the MengMeng family, from the store manager to the packer, are all macho men. MengMeng's family is actually a "cute man's family". Our greatest advantage is frankness in character, frankness to customers and frankness to preferential treatment. In view of our tireless pursuit of creative products and serious attitude towards fashion life, since the opening of MengMeng House, the cute baby has greatly increased the store's performance, and the excellent service has made the performance even more impressive.

In the future, we will continue to work hard to present more perfect babies and more thoughtful services for our parents.

Thank you for your constant support. All MengMeng's family members are deeply sorry for this anxiety and trouble. Thank you for your understanding and tolerance.

I am here to convey

Salute!

xx

20xx year x month x day

Letter of apology to customers 9 Dear customers,

Due to the weak legal concept of our company, we changed the name of the publisher "xx Yi Co., Ltd." in the version of xx Tourism Annual Ticket Card to = = Life Culture Communication Co., Ltd. without authorization when printing the promotional materials of xx Tourism Annual Ticket Card, which caused confusion to tourists and caused harm to xx Technology Co., Ltd., and I hereby express my sincere apologies to xx Technology Co., Ltd., all employees and tourists. I'm sorry, but we are deeply disturbed by the influence of our ignorance on you. Please forgive us. In view of the damage that has occurred, we have decided to take the following measures to make up for the losses that have been caused:

1. Send an apology letter to xxxxxx Technology Co., Ltd. and its customers, so that tourists can clearly understand that xxxxxx Technology Co., Ltd. is the only distributor of xx annual travel ticket cards, and Ocean Life Company is only one of the distributors, not the distributor of xx annual travel ticket cards. 2. Link the letter of apology in a prominent position on the website set up by Marine Life Company to promote the annual travel ticket for at least one month. 3. Show the real model of the xx annual ticket card in a prominent position on the website (marked with the name of xxxxxx Technology Co., Ltd.). 4. Take back all the publicity materials that have not been sent out and burn them. The newly printed publicity materials can only be printed after being approved by xxxxxx Technology Co., Ltd. We apologize again for our ignorance and voluntarily bear the losses caused to xxxxxx Technology Co., Ltd. ..

xx

Xxxx，xxxx，xx，xx

Letter of apology to customers 10 My most distinguished and important friend:

Thank you for your concern and support all the time. Your recognition is the highest honor of all members, and we always cherish and cherish it.

We always insist on providing customers with the best quality and perfect products. To this end, we constantly improve the quality of products to meet your high-grade needs. Recently, a batch of goods has been upgraded and shipped in large quantities, resulting in insufficient supply of pallets in outer packaging cartons. In order not to affect the orders of agents and end customers, especially the pre-sale orders of Double Eleven, we took urgent remedial measures to temporarily replace the EVA inner tray in the carton with pearl cotton. This will have a slight impact on the overall aesthetics of product packaging, but the quality of product solutions will remain unchanged. Nevertheless, we still feel extremely sorry, because the pursuit of Excellence is our commitment to users, and we never allow ourselves to have any defects. In order to express this apology, we specially added a small gift as compensation, hoping it would bring us sincere hearts.

I will continue to adhere to the concept of achieving the ultimate user experience and lead the industry with product differentiation. I hope we can walk together and share this joy. I hope your life is happy!

Letter of apology to customers 1 1 First of all, I would like to express my sincere apologies to you for the quality of this product in my own name. If there is another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly. As for the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but considering that we won't lose too much, I am very grateful for your special acceptance of this batch of goods in the form of full inspection.

Still makes me feel guilty. In view of the existing quality problems, we reflected them from all directions, negotiated with the handlers one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! In other respects, I hope that Teacher Hope Valley can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you

Letter of apology to customers 12 Dear users,

As the factory is located in Yaan, Yucheng, it rained heavily in recent days, and our high-voltage transformer needs maintenance, so our company sincerely apologizes for the short-term shortage in the market.

Please forgive the inconvenience.

In order to solve this problem as soon as possible, the maintenance personnel have been working overtime for several days. Now that the company has entered normal production, I believe we can solve the supply problem for you soon. Our customers can call 0835-34883 or 1357623 for information at any time, and xx Company will serve you wholeheartedly.

Letter of apology to customers 13 Dear:

Hello!

If you look forward to the baby you bought at xx's house every day and it is delivered to you now, you are disappointed frequently; If you open the box with full expectation, but find that the baby has some defects because of the bump in transit, xx family members express their deep apologies.

These are not what we want to see, we just want to present the best baby and the most intimate service to our relatives. Chenchen, the manager of xx's home, can't wait to turn into meatballs and roll to relatives to give you a few punches, just to resolve your depressed mood.

Secretly tell you, the xx family is a tough guy from the store manager to the packer. MengMeng's family is actually a "cute man's family". Our greatest advantage is frankness in character, frankness to customers and frankness to preferential treatment. In view of our tireless pursuit of creative products and serious attitude towards fashion life, since the opening of MengMeng House, the cute baby has greatly increased the store's performance, and the excellent service has made the performance even more impressive.

In the future, we will continue to work hard to present more perfect babies and more thoughtful services for our parents.

Dear, thank you for your constant support. All xx family members are deeply sorry for this anxiety and trouble. Thank you for your understanding and tolerance.

Apologizer: xxx

20xx year x month x day

Letter of apology to customers 14 First of all, I want to say thank you to the buyers who bought clothes to support the store activities. Secondly, I'm sorry for the misunderstanding caused by the delay in sending.

Now I want to explain this activity to the buyers.

Soon after opening the store, we invested in Taobao with great enthusiasm and xxx. We have been working hard, learning bit by bit, improving bit by bit, and the business of the store has gradually improved.

As a new store, registration for various activities is always rejected, so we almost gave up.

On July 5th, 20xx, a message suddenly popped up on Taobao, informing us that the love taobao activity we signed up for had been approved. This is undoubtedly a pie in the sky, which is good news for us.

As we have no experience in participating in activities, we were both excited and nervous when we received this notice.

The event was launched as scheduled, and information about orders and payments kept popping up. Unexpectedly, we really didn't expect so many people to place orders, and soon our inventory was used up. Because the activity required that the baby could not be taken off the shelf during the activity, we immediately found the manufacturer to handle it, but the result was a bolt from the blue.

Wuhan is one of the three furnaces. I think we all know that because it is too hot in Wuhan this summer, all the workers in the garment factory went home early for a holiday. At this time, there are no workers in the factory and there is no way to complete the processing.

Faced with such a situation, we are all like ants on hot bricks. Only one customer service staff is left to receive customers, and others go out to discuss processing matters with manufacturers. Sadly, the answers given by various manufacturers are helplessness, sadness, loss and fatigue. What should we do?

I have been rejected by the original factory of this dress twice before. Finally, I decided to have a try. After meeting the factory boss, I stabilized my mood and continued to discuss with him. Finally, the boss was moved by our sincerity and persistence and decided to help us. But at present, I can only recall the technicians around Wuhan for processing and production.

Obviously, there is a shortage of manpower, so during the activity, several of us spent time in the factory, monitoring the manufacturers every day to ensure the quality of clothes, ensuring that the best clothes are delivered to the buyers, helping to pack and saving time. This is a very special experience, very tired and nervous, but very happy, because we can fulfill our promise to the buyer.

At 5 o'clock on the morning of July 9, the first batch of goods was ready (we carefully checked every piece of clothes), and we quickly sent the clothes to the company for packing. What's more tragic is that the printer suddenly broke down and it was really ineffective. There's nothing we can do. We have to write and pack at the same time. From morning till 4 o'clock in the afternoon, we all ate dinner. When handwriting hurts, we changed to packing, and our eyes hurt again.

We only finished 2/3 of the bag, and it was too late. We must deliver the finished packing first, and then continue to pack the others. Until three o'clock in the morning, we finally packed all the express delivery. During this period, we ate a bowl of instant noodles and fell asleep exhausted.

On the morning of July 10, the staff of the courier company came to pick up the remaining packages, and our hearts were finally put down.

20xx-7- 10 all delivered in the morning, and the promised delivery date was one and a half days ahead of schedule, so we are trying to meet the requirements of buyers.

We learned a lot from this activity. We are very grateful to the buyers for their support and understanding in this activity, which enabled us to successfully complete all deliveries. However, we still have to say sorry, and we can't guarantee that it will be delivered on the exact day after you shoot the clothes. Finally, I hope that buyers will be lenient and don't give bad reviews because of delivery and express delivery. At the same time, if there are any quality problems with the clothes, please contact customer service first.

Sorry, thanks again! ! In addition, we will continue to improve working conditions and provide better services to buyers. At the same time, we will expand our strength and open our own factory in a short time, hoping that more buyers will come to join us in the future. ...

Apologizer: xxx

20xx year x month x day

Letter of apology to customers 15 Dear xx:

Hello!

First of all, thank you very much for your concern and support for our cooperation. We are very concerned about your "xx performance report" and are deeply shocked by all the actions of the salesman. After investigating and verifying the evidence of the incident, on behalf of all employees of xxx Co., Ltd., I sincerely apologize for all the serious violations committed by salesman * * during his dispatch! As a responsible brand enterprise, we feel deeply guilty and self-reproach for such a thing! The occurrence of this incident has caused some psychological harm to customers who have always trusted and supported xx in some areas, and also caused irreparable great losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.

In view of xx's serious dishonesty, it damaged the reputation of our company and customers, lied about information, cancelled accounts with fake tickets, lied about false accounts, borrowed money from customers and accepted kickbacks, which caused serious reputation damage and brought extremely bad influence. For the normal and orderly development of business and good corporate image, our company has decided to make the following decisions on xx from now on:

Employee xx was immediately dismissed and all employees of the company were told; Publicize it on the company website from now on for one year; Continue to recover all the money owed to the company and take legal action when necessary;

At the same time, the company will compensate your company and yourself for the losses caused by xx during this period, including xx, xx, xx and other related expenses, which will be paid by Sun, the sales manager. Once again, I apologize for all the troubles caused by xx during this period!

I hope your company and Mr. Lin will continue to trust and support * * in the future. Let's work hard for * *, maintain the good image of the company and develop friendly and cooperative relations!

I am here to convey

Salute!

xx

20xx year x month x day