Hotel Management Major Comprehensive Management Ability Written Test Questions and Interview Questions Answers

Hotel Management Major: "Comprehensive Management Ability" Written Test Sample Questions

Major:__Hotel Management_Subject:_ "Comprehensive Management Ability"_Exam Format:_Written Test__

The test paper has ***_8_ pages, *** four major questions, the full score is _100_ points, and the answer time is _120 minutes

Required materials for the exam:_________________________________________

1. True or False Questions (1 point each, ***10 points)

1. When scalding or burning, the most important thing is to cool the wound. Visibly red and swollen skin is generally a severe burn and requires immediate medical attention. ( )

2. Leadership is the ability to successfully lead subordinates to achieve goals efficiently and effectively. ( )

3. Institutional culture is the highest goal that all team members must abide by. ( )

4. A habit is not a behavioral tendency. ( )

5. The three major elements of communication: clear goals, reaching a contract agreement, and the transmission of information, emotions and feelings. ( )

6. Social activities include phone calls, parties, and gift-giving. ( )

7. Any manager is also a managed person. ( )

8. Love and responsibility are the basic elements of an excellent manager. ( )

9. A team is a group of people who have the same goal, division of labor, and mutual collaboration. ( )

10. Formulating a correct corporate development strategy is the basis for an enterprise to improve its core capabilities. ( )

2. Definition training questions (2 points each, ***20 points)

1. Gentleman:

2. Paparazzi: < /p>

3. Confidence:

4. Media:

5. Group:

6. Suitability:

7. Winning:

8. Purity:

9. Fabrication:

10. Cabinet:

3. Scenario questions and questions and answers Questions (10 points each, ***50 points)

1. Suppose you are a famous fashion designer and you will launch your annual new clothing style design exhibition this weekend. Can you At this time, your employees and fashion models are asking you to increase their commissions immediately. How will you deal with it?

2. A guest comes to the hotel to complain: The guest comes with a foot bath coupon from the hotel. When purchasing on the fourth floor, the coupon stated that one person would be free of charge for a foot bath, but when purchasing, the waiter did not explain that he could only take a traditional Chinese medicine foot bath, and recommended a flower foot bath. When he checked out, he learned that the order could not be waived, and the customer thought that the building was deceiving.

If you are a supervisor, how should you handle this matter and how to avoid such things from happening?

3. Ms. Xie worked in a company shortly after graduating from university. She He has a cheerful and lively personality and has many friends. If you have many friends, you will naturally have many phone calls. Ms. Xie always takes some personal calls when she goes to work. Ms. Xie is always very happy when she receives a call from a friend. She often chats and laughs with her friends as if no one else is around, and there always seems to be endless things to say. However, she did not notice the reproachful looks from her colleagues around her. How should Ms. Xie improve her relationship with her colleagues?

4. Learn to praise: Use more than eight sentences to praise your high school classmates.

5. Please talk about the disadvantages and advantages of studying abroad (more than five each).

IV. Case analysis questions (2 points each, ***20 points)

Case 1:

Xinmin Watch Company is located in the urban-rural fringe area of ??W City , with fixed assets of approximately 50 million yuan, is a state-owned medium-sized enterprise with 1,090 employees. The company has had a glorious history since its establishment in the 1950s. After entering the 1990s, except for a few companies such as Fiyta and Rossini in the national watch industry, most companies were in poor operating conditions, and Xinmin Watch Company also experienced a deterioration in economic benefits. The Municipal Light Industry Bureau replaced the company's original leadership team after election. Li Maosheng served as the company's general manager.

As soon as Li Maosheng took office, he made drastic measures to streamline the organization, reducing the company's department staff from 80 to 40 people, and strengthening on-site management and quality management.

The main products of Xinmin Watch Company are mechanical watches and movements. According to market research, mechanical watches are no longer popular in the domestic market. Industry-wide sales are on a downward trend year by year. The company has an annual output of 1 million movements, which are mainly sold to middlemen in Hong Kong. The price of each movement is between 12.60 and 12.70 yuan. Because it has not reached the economic scale of about 10 million. The cost of each movement is about 12.5 yuan, which is much higher than that of similar manufacturers. The low-end mechanical watches produced by the company cannot be sold outside the province. Its market share in the province has dropped from 10% in previous years to 5%, and its main buyers are in rural areas.

At present, the company is actually at a loss. Manager Li is worried that once the Hong Kong middlemen stop ordering, the company will fall into greater difficulties. After many studies, the company believes that it must engage in diversified operations. To this end, the company rented several rooms and an open space outside the factory, opened a restaurant and karaoke room, and built a fishing pond and swimming pool. And set up a "Xinmin Resort". The company also entered the primary industry and set up pig, pigeon and rabbit farms.

The company learned that in the mountainous area more than 100 kilometers away from the company, many farmers find it very expensive to mine iron ore. Manager Li decided to open the Xinmin Iron Ore Plant through personal inspection and discussion among all employees. After obtaining the consent of the relevant financial management department, the company held an all-staff meeting. Manager Li said at the meeting: The company is currently suffering serious losses, sales of movements and mechanical watches are not good, and funds are extremely short. Each of our employees must recognize the situation clearly, unite as one, and turn loess into gold. Today I mobilize everyone to raise funds to help themselves and become self-reliant. I am willing to contribute 10,000 yuan. I hope that comrades can raise funds voluntarily while ensuring that their lives are not affected, and do not force it. I guarantee that the interest rate on raised funds is higher than the bank interest rate. In the future, when the iron ore plant makes profits, it will distribute dividends based on capital. Setting up the iron ore plant as soon as possible can help the company solve its current development problems. ?

Under the call and leadership of Manager Li, the company raised more than 1 million yuan in just two weeks. Then we mobilized capable personnel from various workshops, and after intense preparations, Xinmin Iron Ore Plant was launched six months later. The profit was 400,000 yuan in the first month of operation. Manager Li said very excitedly: "We are now developing the primary, secondary and tertiary industries simultaneously, including agriculture, industry and business. If we continue to develop at this momentum, our company has great hope." ?

But the good times did not last long. Not long after, an accident occurred at the iron ore factory halfway up the road. The waste slurry was piled up on the hillside too much and flowed into the farmers' courtyards, destroying several houses. , the environmental protection department ordered the Xinmin Iron Ore Plant to suspend production and imposed fines. Due to the poor geographical location, not many tourists, and poor management, Xinmin Resort also suffered losses. The company's breeding industry was originally managed by an agricultural university graduate, but he believed that the company had no future. He resigned not long ago, which put Manager Li and the company into extreme difficulties.

Based on the above situation, complete the following multiple-choice questions:

1. From a management perspective, what do you think Manager Li should do first when he takes office? ( )

A. Streamline organization, on-site management and quality management to reduce product costs.

B. Marketing, focus on the sales team and sales strategy, everything else is secondary.

C. Employees’ thinking: As long as the employees’ motivation is boosted, anything can be done easily.

D. The formulation of the overall business strategy of the enterprise, which affects and determines the development direction of the enterprise.

2. Is Xinmin Watch Company’s decision to set up the Ma Iron Ore Factory on the way correct? Why? ( )

A. Correct, because the iron ore factory can make a profit of 400,000 yuan a month. Solve the company's urgent needs.

B. Correct. Manager Li personally conducted research and discussed it with all employees of the company. It is in line with scientific decision-making procedures.

C. Error, there is a lack of communication throughout the company, and a clear understanding of how to run the factory has not been reached.

D. Error. The project was launched without scientific and effective demonstration, and the project risks were not fully estimated.

3. Which of the following decision types does Xinmin Watch Company’s Shangma Iron Ore Plant belong to? ( )

A. Strategic decision B. Daily decision C. Procedural decision D. Product Decision-making

4. In what aspects do you think the three projects of resorts, breeding and iron ore plants chosen by the company are homogeneous and mutually reinforcing? ( )

A. Marketing B. Production technology C. Daily management D. None of the above are correct

5. What is the main reason for the failure of the company’s diversified business strategy? ( )

A. The demonstration for launching the project is not sufficient, and the decision-making considerations are not scientific and comprehensive enough.

B. Manager Li is not committed enough to his work and does not rely on the strength of the employees.

C. The company’s advantages are not brought into full play and the opportunities seized are not fully utilized.

D. The level of ordinary employees in the enterprise is not high and there is a lack of high-level scientific and technological personnel. 1 2 ;