Self-evaluation of front desk staff in 2020 hotel

Winter went and spring came, and I spent another year in xxx Hotel unconsciously. I still clearly remember that I joined the company on XX, XX, XX. At that time, as a relatively passive newcomer in Nuo Nuo, I can now generously shoulder the burden of the front desk of the hotel. In the eyes of other former friends, such a change is simply incredible. But I did it, which is not only the growth of my character, but also my understanding and understanding of the work deepened!

After working here for X years, I have changed too much and learned too much. I think it's time to make a self-evaluation. I hope I can deepen my understanding of myself through this appraisal, so that I can better improve myself and improve myself in my work! The following is my self-evaluation:

First, the human aspect.

As a person, I am more persistent. With the progress of my work, I began to become cheerful. Keeping a cheerful and talkative personality not only makes me more popular in my life, but also enables me to constantly exercise myself even in my life and give play to my advantages more smoothly in my work. And I have become more smooth after entering the society for so many years. In the face of customers, even those who are difficult to deal with, I can try my best to do my job well.

Second, the work.

At work, through such a long period of work accumulation, I am already very familiar with the work, and I know something about the hotel rooms, business and various things. This is also the advantage of the front desk, knowing all kinds of colleagues and often getting feedback from customers. To this end, I not only grew up in my work, but also deeply felt the shortcomings and advantages of our hotel. I also reflected these problems to the leaders in time, and improved and adjusted the hotel in time. As a receptionist, I know very well that my job is not only to check in for customers, but more importantly, to make continuous progress, understand the hotel as a whole and deal with customers' later requirements.

Generally speaking, I have made a lot of progress in this job and gained from all aspects. This made me understand a lot. Although sometimes I feel confused, as long as I stick to my own direction, there will be no problem!

Third, self-criticism

On the way forward, I can't just see the bright side. I am more strict with the shortcomings of the past. For example, in my last job, because of communication problems, I failed to do the work required by customers. This is my problem! I should be more careful when talking to customers, remember their requirements and don't forget to take notes. Only in this way can we finish the work better.

X years have passed, and my study is still not enough. In the future, I will work harder to improve myself and make my work more complete!

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