Is the tooth cup in a five-star hotel dirty?

20 18, netizen "Zong Hua" released an unannounced video, which showed that 13 five-star hotels in Beijing, Shanghai, Fuzhou and Guiyang had health problems. The situation is similar to that of this hotel in Shenzhen. The staff violated the operating rules, scrubbed the tooth cup with a dirty towel, and even wiped the floor and toilet with the same towel. The video has caused a heated discussion, but why are such incidents repeatedly exposed, but they are always unresolved?

Overcapacity is one of the reasons leading to such problems frequently. Relevant statistics show that in 20 18, there were a total of 10782 star-rated hotels in China. From 1999 to 20 16, the number of five-star hotels in China has increased by 10 times, but the consumption level of residents has not improved. In order to seize the market, some star-rated hotels have also started price wars. On the surface, low prices are beneficial to consumers, but in the long run, the price war will make hotels desperately reduce costs and the service quality will go down.

The salary of hotel cleaners is generally between 2,500 and 4,000 yuan, which is relatively low. An employee once said that the performance of cleaning staff in one day is 13 rooms. Divide the total salary by the total number of rooms cleaned every month. On average, they only get about 8 yuan for every room they clean. Naturally, I will not be too diligent and flexible. Because you can see with the naked eye whether the quilt cover has been replaced, it is unlikely that the staff will be lazy in this respect, but it is hard to say whether the bathrobe and bathtub have been scrubbed, and cleaners often cut corners in this respect.

As early as 1996, the relevant departments issued the Hygienic Standard for Hotel Industry, and the country also issued the Operating Specification for Cleaning and Disinfecting Guest Rooms. However, the reality is very embarrassing, that is, few hotels have implemented the standards, which is inseparable from the absence of regulatory authorities. After the "Flower Manager" broke the news, the regulatory authorities made a door-to-door sampling survey, but the truly responsible regulatory authorities should be silent and stifle the problem before it is exposed.

If you want to make everyone feel at ease, you need to work hard in many ways. For hotels, cleaning work can be outsourced to professional companies. In fact, the training system of many cleaning companies is much better than that of hotels, and the employment and management are more detailed. Outsourcing can reduce the pressure of hotel management and ensure the quality of service. If you insist on hiring cleaners yourself, you can let them carry a recorder with them, so that the whole work process is under monitoring. Just like the law enforcement recorder carried by law enforcement officers, employees who violate the rules will be fined and will be afraid.

For the industry, it is necessary to formulate relevant norms and establish a "blacklist" system. Employees and hotels that violate the regulations should be blacklisted so that they can no longer make profits in this industry, thus forcing them to improve their service quality. If we relax, the reputation of the hotel industry will get worse and worse. After going out to travel, you may choose family hotels and homestays, which is not good for the long-term development of hotels.

Relevant departments will conduct spot checks on the cleanliness of the hotel from time to time, and don't wait until something goes wrong to make up for it. Public trust is limited. If the sense of existence is always revealed afterwards, everyone will be disappointed and the supervision will not achieve the ideal goal. For us personally, we can take a mug and buy some towels when we are on a business trip to reduce the risk. When we find any illegal operation in the hotel, we should actively report the rights protection.