Hotel proposal manual format

Your boss's idea may be good, because many hotels also have this thing, but in fact, many just follow the trend and eventually become a decoration.

If you really want to do this well, I have a few questions here that you can answer according to the actual operation of your hotel:

1. Where is the suggestion book? (Front room, guest room, randomly assigned? )

2. If it is put in the guest room or the front desk, who will collect or manage it? (employee, supervisor? )

3. If it was filled in by a guest, it is assumed that it was put in the guest room, and the room staff found it, as follows. A, the opinion form is very picky about the front desk. Will he hand it in? B, the opinion is critical of the housekeeping department, will he hand it in? C, the opinion is to praise the housekeeping department, so will he hand it in?

4. How to manage if employees don't pay or tear it?

5. What do employees think of this suggestion book?

6. "Every month, we will select feasible opinions from many opinions and implement them according to them. Give us a reward of' free accommodation once' for the opinions we adopt and implement! " Do the guests think this sentence is highly credible? If a guest thinks it is very credible and makes comments or suggestions, does the hotel think that the opinions of such guests are of high practical value?

7. Will anyone follow up every opinion? If a guest makes a suggestion, but he is not selected to stay for free this month, will he be called to explain?

Having said these seemingly useless things, I will now answer your question: don't let the guests do the questions in the suggestion book, let them do the multiple-choice questions, because the guests are lazy. You can classify the suggestions to the guests, such as the speed, accuracy and courtesy of the front desk service, the hygiene, quality and comfort of the rooms, and let the guests rate them. Finally, leave a column of comments and suggestions.