What are the main tasks of a hotel receptionist?

The job content of the hotel switchboard is:

1. Be familiar with all the business and knowledge within the scope of the group;

2. Do a good job in shift handover work;

3. Transfer every call quickly and accurately according to work procedures;

4. Respond to guests’ inquiries enthusiastically, politely, and quickly;

5. Actively help guests find their phone numbers or keep their phone numbers secret;

6. Accurately provide wake-up services to guests;

7. Understand the store organization and be familiar with the store The names and voices of the main person in charge and managers of each department;

8. Familiar with the commonly used telephone numbers in the city;

9. Familiar with the knowledge of inquiries;

10 . Master the functions of various equipment in the main computer room, and know how to make full use of each function key during operation.

Recruitment requirements for hotel switchboards:

1. Technical secondary school education or above.

2. Proficient in using office software.

3. Conversation is generous and the voice is sweet.

4. Over 18 years old.

5. Work enthusiastically, proactively, meticulously and patiently.

6. Have good communication and coordination skills.