Traditional Culture Encyclopedia - Hotel reservation - What should a domestic servant do?

What should a domestic servant do?

Clerk, usually the hotel operator, is responsible for the coordination between the switchboard and the room service center, and also takes care of other clerk's work.

1, as a switchboard operator, it is to answer calls inside and outside the hotel, answer guests' inquiries, transfer calls, etc.

2. Serve as the operator of the room service center. Receive reports on service and room preparation, coordinate engineering maintenance, front desk reservation, attendant rounds, room preparation and room release, and make room status table. And various internal coordination work.

3, as well as filling out forms, registering consumer goods at the bar in the guest room, handling the guests' personal belongings and so on. There are many more.

Most people will be cooked like this in a week, but they must be waiters first. After you have a better understanding of the whole housekeeping process, you can get started quickly.

Necessary knowledge: besides memorizing the telephone numbers of various departments, you should also be very familiar with floor facilities, room equipment, internet skills, routes to hotels, surrounding entertainment, shopping, banks and so on.

Good luck.