General discussion on the work plan and summary of tobacco hotels: 7 articles.

Tobacco Hotel 1 Work Plan and Summary

First, the construction of personnel.

During the hotel preparatio

General discussion on the work plan and summary of tobacco hotels: 7 articles.

Tobacco Hotel 1 Work Plan and Summary

First, the construction of personnel.

During the hotel preparation, in addition to hardware preparation, the most important thing is the formation of the staff team. The setting and staffing of the front office will affect the cost level of the hotel, so we should proceed from reality, streamline the organization and have a clear division of labor. It is necessary to carry out the survival of the fittest, train excellent employees in job skills, give priority to on-site training, regularly evaluate, test and assess, give targeted guidance and education, and constantly improve employees' business skills so that front office employees can meet the standards of hotel employment.

Second, pay attention to training.

As the front office of the hotel, every employee should face the guests directly. The attitude and service quality of employees reflect the service level and management level of the hotel. Therefore, the training of employees is the most important, and it is necessary to make a detailed training plan for the front desk. With good service skills and proficient business knowledge, we can provide high-quality, efficient and fast service. Only when employees are well-trained, can employees have excellent skills to provide quality services to guests.

3. Strengthen employees' awareness and skills of promotion.

Front desk staff, especially front desk staff, must master the art and skills of front desk promotion. Grasp the characteristics of the guests, carry out targeted sales according to the different requirements of the guests, and recommend the most suitable products to the guests who need them most, so as to achieve twice the result with half the effort. While striving to improve the occupancy rate, strive for profit.

Fourth, open source and reduce expenditure.

In order to protect the environment and take the road of sustainable development, "increasing revenue and reducing expenditure" is the pursuit of every hotel. Front office staff should also actively respond to low-carbon management, control costs, and carry out activities to reduce expenses, which not only caters to customers' green needs, but also creates economic benefits for the hotel, killing two birds with one stone. You can start from the dribs and drabs of daily life, turn off the tap, turn off the unnecessary power switch, and reuse the reverse side of used a4 paper.

5. Pay attention to and adopt the opinions of guests and advocate personalized service.

Always consult guests and pay attention to their complaints. The opinions of guests are an important channel for obtaining quality information and an important material for improving management. Listen to and solicit the opinions of guests extensively, reflect and report to superiors in time, and take a positive attitude to handle them properly. So that our service can be translated into customer satisfaction. Advocate personalized service to attract customers' attention, improve customer satisfaction and strive for more repeat customers.

Intransitive verbs focus on coordination with various departments.

The hotel is like a big family, and the front hall is the nerve center department of the whole hotel, which has close working contact with catering, sales, guest rooms and other departments. If there is a problem, we should actively coordinate with relevant departments to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring some negative effects to the hotel. Therefore, the work contact, information communication, unity and cooperation between departments are particularly important.

Work plan and summary of tobacco and liquor store II

Xx is a year of steady growth of hotels, a year of improvement of hotel management services and a brilliant year of achievements. In the new year, the Finance Department is striving for growth around the business philosophy of "strengthening business ability, expanding marketing channels, improving system and process, controlling cost and energy consumption, and improving service level", in accordance with the requirements of President Wang's "strict system, improving process, strengthening supervision and improving quality". Internal management has grasped the difficulties and key points of the work, constantly improved the quality and service skills of employees, overcome various difficulties and completed various tasks.

I. Completion of major business indicators

Second, in terms of operation and management, under the care and guidance of General Manager Wang Zong and General Manager Yang, the employees of the Finance Department can basically complete all the work, conduct monthly financial accounting, persist in completing all the daily work, obey the hotel work arrangement, cooperate with the completion of the induction training for new employees, actively organize and participate in various hotel activities, and do a good job in financial security. No safety accidents occurred throughout the year, which ensured the smooth progress of the hotel's overall safety production throughout the year. Generally speaking, the following aspects have been mainly completed:

1, System Construction and Process Management:

Over the past year, we have revised the hotel financial system and workflow, defined their respective work responsibilities, improved various processes, strengthened the operability of each process, and designed, produced and printed various forms for operation according to the work requirements, which made the processes within departments, between departments and between departments and supervision departments run smoothly and provided accurate and detailed basis for business decision-making.

2. Complement and improve the hotel salary system: through the formulation, accounting, implementation and distribution of the service sales award, it reflects the competitive salary system of different pay for the same post and more work, and reasonably cooperates with the hotel salary reform.

3. Standardization and arrangement of accounting:

With the opportunity of the internal audit of China Branch, the Finance Department first conducted a self-examination of the problems, and then timely and seriously handled and corrected the problems found in the internal audit, abandoned the original problems and shortcomings, and realized the standardization of the overall accounts; Combined with business needs, a new and more applicable accounting subject was formulated, and the monthly implementation of accounting criterion was adopted to better and more completely account for business conditions.

4. Analysis and change of business statements: according to business needs, reasonably change the format and content of statements to reflect various income items more clearly; Summarize and analyze the operation situation of each quarter, understand the existing problems, and provide a strong reference for future operations.

5. Accelerate the operation of working capital: formulate and improve the corresponding collection and transfer procedures of accounts receivable and accounts payable, and standardize the forms, clarify the monthly accounts receivable quantity, prevent dormant accounts and bad debts, and speed up the withdrawal of funds; Strengthen contact and cooperation with suppliers to ensure the supply of hotel materials and provide backup business needs.

6. Strengthen accounting audit supervision: strictly supervise and control the implementation of hotel financial policies and procedures, promptly and resolutely stop any behavior that violates the hotel financial system and causes losses to the hotel, and effectively ensure that the hotel's interests are not harmed.

7. Establish reasonable material circulation procedures: reasonably save energy and reduce consumption, manage various materials, effectively control costs, reasonably calculate various income costs, supervise the procurement, delivery and storage of various materials, establish various related processes and detailed ledgers and records, strengthen the rectification and management of warehouse materials, strengthen the management of warehousing procedures, and establish materials storage and use procedures.

8. Strengthen safety inspection and supervision: establish safety awareness, no matter the size of safety accidents, it is harmful, strengthen safety inspection, put an end to all kinds of potential safety hazards, and do quarterly inspection, monthly inspection, detailed investigation everywhere, and inventory in all aspects, involving property, food, health, office, operation, environment and personal safety, so as to nip in the bud, and formulate departmental safety inspection standards to ensure the safe operation of the finance department.

9. Improve the operation level of science and technology and expand new business of the hotel: relying on the good office conditions of the hotel, strengthen system operation, strengthen the audit and supervision of daily operation system, strictly supervise the operation and process operation of the hotel management system, conscientiously implement the operation procedures of various forms, audit various receipts and payments bills, and strictly monitor and audit the entry and exit of original vouchers, cash and materials according to the requirements of the financial system; Standardize the system account setting, lay the foundation for the development of VIP card business and other new businesses, and make the hotel management to a new level.

Third, the direction of future efforts should be to develop team spirit. The operation of the company is not an individual behavior, and personal ability will be limited. If everyone is twisted into a rope, we can get twice the result with half the effort.

Secondly, we should learn to communicate with departments and leaders. The finance department leads all aspects of the hotel and deals with various departments in daily business. Listen to the opinions and suggestions of departments, find and correct problems in time, give full play to the supervision function of accounting, and feedback information to leaders in time to change passivity into initiative.

Thirdly, we should continue to study business and learn many new fields of accounting, such as finance, taxation, computer application, company law, enterprise management, etc., which is more conducive to future work.

Generally speaking, our finance department, as the logistics department of the hotel, actively cooperates with all the work of the hotel. Although we have done a lot of work, but because some institutional processes are still being explored and used, some processes have been established but the operation is not smooth enough, and some processes have to be adjusted in time to cooperate with the operation. Although we are constantly carrying out democratic appraisal and workers' forum to promote the democratic management of enterprises, we still have a lot to do, so in the new year, we will continue to strengthen our study and strive to continuously improve and straighten out the basic institutional processes. Strengthen supervision, reasonably control cost and energy consumption, continuously improve our service quality, strengthen management participation, improve our management level, formulate quantitative assessment standards for posts, reflect the working status of each post in real time, and urge each post to devote themselves to work. Only in this way can we closely unite and work together to make our hotel develop continuously and remain invincible forever.

Work plan and summary of tobacco and liquor store 3

Over the past 20 years, under the guidance of the office administration and the specific leadership of Director Li of the reception center, around the work center, we have earnestly performed our service responsibilities and creatively carried out reception work, which has won unanimous praise from most guests, colleagues and leaders and successfully completed all tasks assigned by the leaders. At the same time, I have made some achievements in different aspects, mainly in the following aspects. The following is my summary of this year's work:

I. Raising awareness

As a service work, the essence of hotel industry is to provide guests with high-quality and comfortable dining and rest environment. Reception at the front desk is the first step of work, and it also represents the first impression of the hotel. Front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first, and make guests completely satisfied", always smile and receive guests from all sides seriously and humbly. Only by constantly improving the understanding of the importance of the front desk work can we do the front desk work well, and only by focusing on our own work and paying attention to every service link can we ensure the orderly and healthy development of all the work.

Second, work hard.

Over the past year, I have been diligent and practical in my work, strictly in accordance with the provisions and requirements of the front desk work, earnestly performing the duties of front desk service and actively carrying out various tasks. During work, I am on duty on time and never leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In the interaction with colleagues, I can unite and help each other, be friendly and harmonious, and properly handle various problems in my personal life.

Third, strengthen study.

At the same time of solid work, I insist on learning various cultural knowledge, mainly in hotel management, law, accounting and other aspects of a systematic and in-depth study. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.

Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.

In short, at the end of 2002, with the care and help of leaders and colleagues, I made some achievements. However, in the face of new situations and problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and work creatively to contribute my share of light and enthusiasm to the all-round development of the reception center.

Work plan and summary of tobacco hotel 4

(1) Assist the manager to do a good job in the overall operation of the front office, arrange employees reasonably, and arrange accommodation for store employees;

(2) Be able to do the regular meeting three times a day on time, and put forward the shortcomings of the day's work in the regular meeting, take corresponding countermeasures in time, and summarize the work of the day and make records; (3) Make in-store worksheets. Let the front office staff work according to the worksheet of the day and mark the important things in the worksheet. The purpose of making the in-store worksheet is to better understand the tasks of the day and also to reflect the transparency and progress of the work;

(4) Grasp the daily passenger flow and turnover, make statistics on the weekly and monthly passenger flow, make corresponding marketing plans, and compare the weekly and monthly turnover at the same time, find out the shortcomings, make a summary and make corresponding countermeasures;

5] Do a good job in the "three ones" of fire safety in this department, and make a daily inspection, a weekly training and a monthly drill, and make corresponding records;

(6) supervise the escort service. Implement service procedures to meet the reasonable requirements of guests;

Participate in the reception work in the front office once, record the problems found in the work, and make corresponding improvement plans at the same time; A training plan is being made. Carry out a series of training for employees correctly, further strengthen the problems found in the work and avoid appearing in the future work. Assist employees to establish correct values and hotel ethics;

(9) Work closely with the cashier at the front desk to record the daily turnover. Grasp the collection of petty cash on the same day, arrange the change reasonably, and ensure the cashier to settle the account normally;

⑽ Handling of guest complaints. There are three types of complaints: face-to-face complaints, telephone complaints and written complaints. Hotels mainly complain face to face. No matter what kind of complaints, we must stand in the position of the guests, first of all, we must gain goodwill and trust. If we can solve the demands made by the guests face to face, we must solve them immediately. If it can't be solved, we should inform the superior leader at the first time, make corresponding solutions with the leader, and solve the problem for the guests at the first time.

If a designated person complains, he should first ask the parties for information. If the problem can be solved within your own authority, solve it yourself. If it is beyond your working ability, you should immediately ask for instructions from the superior leader, truthfully reflect the situation, discuss the solution with the leader, put forward your own ideas for the guests at the first time, and inform the designated complainant of the handling opinions, and then apologize to the guests. Don't let the guests take away the dissatisfaction. This kind of customer complaint must be handled in a win-win situation for both the interests of the company and the guests.

Work plan and summary of tobacco and liquor store 5

In order to carry out the central idea of the head office leaders: l train a group of professionals for five-star hotels &; R. Therefore, this year is a crucial year for our hotel to further improve the quality and service skills of its employees, and it is also the top priority of our work. In the coming year, I will lead all the staff of the hotel to complete the management objectives set by the head office and improve the service quality, management level and economic benefits of the hotel. Formulate the hotel's business plan, development plan and business policy, formulate the hotel's business management objectives and guide the implementation.

Since1October 3 165438+ was successfully accepted by our company, due to the unfavorable factors of early operation, the work was not smooth and the operation situation was not optimistic. In order to improve and strengthen the internal management and operation of the hotel, the work plans of all departments of the hotel are formulated:

I. Marketing Department

The hotel marketing department is the functional department responsible for handling public relations and sales business, and it is an important window for the hotel to improve its popularity and establish a good public image. It plays an important role in promoting the hotel to clear marketing channels, open up markets and improve economic and social benefits.

According to the work function of the marketing department, we have formulated the following work plan:

1, establish a hotel marketing public relations communication network.

One of the key tasks this year is to establish a perfect customer file, classify the guests according to the key customers who sign the bill, the customers they receive and the customers with development potential, and record the customer's unit, contact person's name, address, annual consumption amount and discounts given to the unit in detail, so as to establish and keep in touch with important customers such as government agencies, enterprises and institutions, business celebrities and entrepreneurs. In order to consolidate old customers and develop new customers, in addition to regular and irregular daily sales visits to customers, at the end of the year or major holidays and customers' birthdays, we will send our blessings to customers through telephone, messaging and other platforms. Strengthen emotional communication with customers and listen to their opinions.

2. Develop and innovate, and establish a flexible incentive marketing mechanism.

This year, the marketing department will cooperate with the overall new marketing system of the hotel, formulate and improve the sales task plan and performance appraisal management implementation rules of the marketing department, and stimulate and mobilize the enthusiasm of marketing personnel. Marketing representatives keep diaries, strive for group and individual customers through various means, stabilize old customers and develop new customers, and collect customers' opinions and suggestions in time during their visits and feed them back to relevant departments and general managers.

3. Improve the service attitude and business level of marketing representatives.

Reception groups, meetings and customers should be tracked throughout the service process. L all day&; R service, paying attention to the image and appearance of service, is warm and thoughtful, providing special and targeted services for all kinds of guests, and meeting the spiritual and material needs of guests to the maximum extent. Make a questionnaire for conference activities, solicit customers' opinions, understand customers' needs, and adjust the marketing plan in time.

4. Do a good job in market research and promotion planning.

Often organize relevant department personnel to collect and understand the information of tourism, hotels, hotels and their corresponding industries, grasp the trend of their operation and reception services, and provide comprehensive, true and timely information for the general manager's office of hotels, so as to make marketing decisions and flexible promotion plans.

5. Building Shangrao people's homeland in Nanchang.

With the help of the preferential conditions of Nanchang office, a series of related promotional activities are carried out, and all ID cards in Shangrao area can enjoy preferential hotel room rates.

Second, the engineering department

The engineering department is the key department of the hotel to increase revenue and reduce expenditure, which requires high quality of employees. Because the engineering department is the technical department of water collection, electricity, refrigeration, boiler and decoration, it is necessary to cultivate the sense of responsibility of each employee, and also require employees to have a solid technical theoretical foundation and technological operation level. Without theory, they don't know how to use electricity safely and economically, how to use energy rationally, and how to save energy through high-speed technical parameters. If you don't know the process operation, you can't guarantee the maintenance quality and the safe operation of large power equipment, and even cause safety accidents of large power equipment.

In the new year, the engineering department will stick to the standing meeting and class meeting every Tuesday morning. In addition to making good work arrangements, we should also spend time focusing on learning the relevant operating rules and professional theoretical knowledge of flight. Through learning, every employee should have a deeper understanding of the equipment and power supply and water supply system of the department. Arrange a spot check on employees every quarter to form a fashionable atmosphere of consciously learning business knowledge, and record the assessment results as an important basis for evaluating employees in the future.

1. Maintenance of power and power equipment and environmental sanitation in the workplace of this department.

Adhere to the management of large-scale equipment by special personnel, implement it to individuals and form a system. Thoroughly clean and wash the appearance of the equipment once a week, so that the surface of the equipment will not accumulate soil, keep bright, and timely remove rust and touch up paint. Clean and refuel the internal structure of power equipment regularly according to the requirements of the manual. Ensure that the equipment integrity rate is 100%. Completely eliminate dripping, running, running, blocking and electrical switch protection failure.

2, adhere to the duty post responsibility system, completes the handover procedures. Adhere to the good habit of handing over shifts every morning and provide a good sanitary environment with high quality.

3. Open source and reduce expenditure

According to the season and climate change, adjust and correct various technical parameters in time. On the basis of ensuring and meeting the requirements of guests for air conditioning water and hot water, adjust the water temperature and water flow to reduce heat consumption, save electricity and fuel as much as possible, and minimize cost consumption. Strive to reduce consumption by more than 10% compared with the same period.

Pay attention to the compensation of power factor. After the large-scale motor equipment is put into use, observe the change of cos in time and keep the co above 0.9, so as to achieve the purpose of saving electricity.

Tobacco hotel work plan and summary 6 pages

The coming year is full, busy and happy. On the occasion of the end of this year and the beginning of this year, I stand on the podium where the old and the new times alternate, looking back on the past and looking forward to the future, and I can't help thinking a lot. In the past year, under the guidance of the group, with the care and help of department leaders, and with the friendly cooperation of colleagues, I have made great progress in my work and study.

First, strengthen business training and improve their own quality.

With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. And the front desk is the core part of this facade. I know that my responsibility is great and my negligence will bring economic losses to the hotel. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and better provide quality services to our guests, which will make them overjoyed.

Second, "open source and reduce expenditure, control costs" starts with small things and starts with me.

"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel employees. When the hse room is checked in, when the sales staff wants to show the guests around the room, we all use these abandoned welcome cards to install the keys, so as to reduce the use of welcome cards and save money for the hotel. The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit.

Third, strengthen their own sales awareness and skills to improve the rate of housing.

With the help of the training of department leaders, I learned some sales skills. How to quote guests, what kind of guests quote what room type? How to recommend a better room type for guests with reservations? Wait a minute. Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try to let them stay, even if it is ug. In order to strive for a higher occupancy rate.

Fourth, pay attention to the coordination between departments and get along well with colleagues.

Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments. So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.

In this year's time, I have grown a lot and learned a lot, but I also deeply realized and realized the shortcomings.

1, the service lacks flexibility and initiative, and is afraid of doing something wrong.

2. Encounter unexpected events, lack of good psychological quality, unable to calmly deal with problems.

In the reception of a large conference team, you can't control the room well.

The new year is about to begin, and I will work hard under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.

Work plan and summary of tobacco hotel 7

Time flies, in the past year, with the joint efforts of all my colleagues; With the full support and care of the company leaders, we aim at serving customers. In order to improve the visibility and efficiency of enterprises. Through solid efforts, the work of a certain year was successfully completed. Looking back on the past, I have made achievements during my work, but I have also found shortcomings and problems in my work.

Time flies, the work of the past year will become in an instant. Looking forward to the new year, a new starting point and a new beginning, I will make persistent efforts, be proactive and strive to create a new situation in my work. I transferred from store X to store X on a certain day of a certain year, trying to foster strengths and avoid weaknesses. Now I am as follows:

I. Responsibility management

(1) According to the actual situation in the store and the company's policies, rationally allocate the front office and kitchen and bathroom, save personnel costs, and realize more posts for one person; One post and many responsibilities.

(2) Analyze the historical turnover, reasonably estimate the purchase order, ensure the freshness of the dishes, and strive to achieve zero inventory of vegetables, bean products, meat and seafood purchased on the same day to save costs.

(3) Strengthen and cultivate the safety awareness of all employees in saving water, electricity and coal.

Second, the management of dishes

(1) Record the recycled dishes every night and make full use of them reasonably.

(2) The acceptance of dishes, the processing, production, semi-finished products, finished products and promotion of dishes become a connecting line, and every link is strictly controlled and put in place.

(3) Strengthen the training, innovation, promotion and taste of dishes, and make various cooking methods with the same raw material.

(4) The serving amount should be moderate to ensure the color, fragrance and taste of the dishes; According to the actual passenger flow in the store, you can track the dishes corresponding to different time periods, which is convenient for customers to choose a variety of dishes and increase turnover.

Third, the training plan

(1) Perform the morning meeting every morning; Morning meeting time, training polite expression and promotion skills.

(2) Hold a management team meeting every week; Summarize the store operation, training results and training progress, and adjust the training plan in time; Facilitate better store management.

(3) Zhou Yue irregularly trains the standard of cooking twice, the speed of cooking, the collocation of dishes, and introduces different dishes for different guests, so as to cope with the peak hours reasonably and easily.

(4) Zhou Yue trained a supervisor of duty management, personnel management and material warehouse management to make the ledger consistent with the actual inventory quantity.

(5) Preside over a staff meeting once a month; Communicate the company's meeting spirit, communicate with employees in time, and increase the distance between employees and management team.

Fourth, store management.

(1) Conduct spot checks, strengthen patrol on duty, handle problems in time, and nip in the bud.

(2) Maintenance of equipment: Use tools with care, and don't operate wildly. Put it back to its original place in time after use, and clean and maintain the machine in time to ensure normal operation.

"The revolution has not yet succeeded, and comrades still need to work hard." I believe that only by continuous learning, continuous discovery and continuous improvement, and through unremitting efforts, we will certainly achieve better results in our future work.

This restaurant is located in the bustling area of the small pedestrian street in _ _ _ town, surrounded by clothing stores. There is already a good dining atmosphere, and the flow of people and customers is not a big problem. In addition to the special weather, the surrounding relatively mature catering competitiveness is not very strong. We should develop our own characteristics and concentrate on making a good brand of Chinese fast food.

The above is my work summary and work plan in a certain store for a certain year. Please correct me if there are any shortcomings! The new year means a new beginning, a new starting point, new opportunities, new challenges and a new self. We are determined to make persistent efforts to a higher level.