Su Min Hotel Tissue

In recent years, people like to travel more and more, followed by the booming business of the hotel industry, and homestays are becoming more and more popular because of their convenience and characteristics, so some people decorate their idle houses into homestays, but the money of homestays is not particularly easy to earn. Some people don't care about the facilities in B&B because they don't feel like their home, and some guests vent their anger on the B&B room after a conflict with their host. Today we are going to talk about an incident caused by conflict.

After the female tenant checked out, Ms. Wang took the cleaning staff to clean as usual. As a result, she was dumbfounded as soon as she got to the door. The keyhole on the door was blocked by glue, and the sight of entering the room was even more terrible. The air conditioner and water pipes in the room were on, and the packaging of toiletries was torn. Daily necessities such as shower gel and shampoo are all dumped in the trash can, and paper towels are all soaked in water. The furnishings in the room were also destroyed, and the complete set of bedding was also broken. There was something on the air conditioner, and the furnishings in the room were also destroyed.

In August this year, this female customer booked the accommodation on the platform from the 8th of this month to 1 1 day. Ms. Wang took the order and everything was as usual. On the 9th, Ms. Wang received another reservation request. Ms. Wang first asked the female customer if she needed to renew the fee. The female customer told Ms. Wang that she wanted to stay for another five days and transferred the five-day accommodation fee to Ms. Wang from WeChat, so Ms. Wang canceled the orders of other customers and continued to rent it to her.

However, on 12, the female customer suddenly contacted Ms. Wang and said that she didn't want to stay, hoping that Ms. Wang could refund the room fee for the remaining four days. However, on the platform, it has been expressly stipulated that the reservation can be cancelled seven days before check-in and the room rate can be refunded. If it is more than seven days, the room rate that has not been checked in cannot be refunded.

Ms. Wang explained to the female customer that the female customer always disagreed. In the end, the two did not reach an understanding, and the female customer deleted Ms. Wang's WeChat friend. Four days later, when Ms. Wang went to B&B again, the room was still like that. It seems that she didn't hold a grudge and take it out on the house.

The online media exposed this matter, and Ms. Wang also chose to call the police, hoping to get justice for herself. Although as a customer, it is indeed a loss not to refund money, but we must also abide by the relevant regulations, which also reminds everyone to be optimistic about the relevant regulations before placing an order.