Hotel elevator service etiquette

Hotel elevator service etiquette

(1) When accompanying guests or elders to the door of the elevator hall: press the elevator call button first. When the ar

Hotel elevator service etiquette

(1) When accompanying guests or elders to the door of the elevator hall: press the elevator call button first. When the arrival hall door of the car is opened: if there are guests above 1, they can enter the elevator first, press the "open door" button with one hand and hold down the elevator side door with the other hand, politely say "come in" and invite the guests or elders to enter the elevator car.

(2) After entering the elevator: press the floor button that the guest or elder wants to go to.

If someone else gets into the elevator, you can ask which floor you want to go to and press it for help.

According to the situation in the elevator, you can make a little noise. For example, when there are no other people, you can consider whether it is necessary to make noise when there are outsiders or other colleagues.

Try to face the guests sideways in the elevator.

(3) Arriving at the destination floor: Hold down the "Open Door" button with one hand, and make a gesture of please go out with the other hand. You can say, "here we are, please go first!" 」

After the guests get out of the elevator, they immediately step out of the elevator and enthusiastically guide the direction.

Politeness in the elevator room

The elevator is small, but there is a lot of knowledge in it.

When accompanying guests or elders to the door of the elevator hall, press the elevator button first; When the elevator arrives and the door opens, you can enter the elevator first, press the open button with one hand and the side door with the other hand to let the guests in first. After entering the elevator, press the floor button that the guest wants to go to; When other people enter during the trip, you can ask which floor you want to go to and help press it.

Try not to greet each other in the elevator. Try to face the guests sideways in the elevator.

When you arrive at the destination floor, hold down the door-opening button with one hand, and make an action of please go out with the other hand. It can be said that here we are, please go first!

After the guests get out of the elevator, they immediately step out of the elevator and enthusiastically guide the direction.

Standard sequence of entering and leaving the elevator

(1) Enter the manned elevator

When entering or leaving the controlled elevator, the accompanying personnel should go in and out, and let the guests go out first. Giving the right to choose the direction to a person or guest with high status is the basic rule of walking. Of course, if the guests are unfamiliar with the terrain for the first time, you still have to guide them.

(2) Enter the unmanned elevator

When entering or leaving the unmanned elevator, the entourage should enter first and then exit, and control the switch button. Hotel elevator setup program is usually 30 seconds or 45 seconds. The elevator will leave then. Sometimes, there are so many accompanying guests that it is too late for the guests behind to enter the elevator. Therefore, the accompanying personnel should lift the elevator in advance and control the switch button, so that the elevator door can be opened for a long time, so as not to bring inconvenience to the guests. In addition, if some guests are slow and affect other guests, don't make any noise in public places. You can use the bell function of the elevator to remind customers.

Other matters needing attention in hotel service etiquette

1, investigate personal hygiene. Dress neatly and without pollution, and keep the head, hands and other parts clean. When providing services to customers, behave appropriately and naturally.

2. Don't pick your nose, ears, take off your shoes and change clothes in front of guests, and don't give directions or pull familiar guests.